“The recent vaccine course was worthless. Presenter gave virtually no information that has not been available through public channels. She did not answer crucial questions--instead just posed them, then left them hanging. 15 minutes of research would yield more information than this entire seminar. Also, it was incredibly biased for employers. I would have greatly preferred a more neutral approach to an issue that is dividing the country. This was a waste of my time and money.”
“Huge rip off!!!! paid like $395.00 and assumed for that price I was getting actual CLE hours and after I had spent the entire day on the program saw that it was all self study CLE which I already completed from another company for $54.00. So one of the biggest rip offs I have ever seen. I called my bank and have contested the charge.”
We’re sorry you had this experience, Mark. We would be happy to work with you to find another product that better meets your state CLE needs. We have many course options available. Our Customer Care Department will be in contact with you to discuss what other options are available.
“I sent in a request for clarification of an order. A couple of your customer service guys sent me an expletive filled email about my annoying emails. I don't think I'll do business with NBI again.”
Tracy, we care about our customer experience. Someone from our Customer Service Team will reach out to you shortly regarding the turnaround time and access to your CLE.
Hussein, we understand that you were not satisfied with your training resource. At NBI, we have a satisfaction guarantee. Thank you for accepting a refund and our apologies for your inconvenience.
We’re sorry you had this experience, Theodore. Our Customer Service Department has processed your refund request. We are always working to improve our customer experience and hope you will register for another course with us in the future.
We appreciate you taking the time to provide us with your feedback. We’re always working to improve our customer experience. Since your post is anonymous we would like to give you the option to reach out to our customer care team supervisor at 800.931.5944 to discuss our satisfaction guarantee.
“These are the worst CLEs I have ever attended. This is the second one within 3 months that I have tried and they were both family law related CLEs and they were worthless. I gained no benefit from them and feel like I have wasted time and money. Your CLE credits are more expensive than the options provided by my state bar and nowhere near as informative. These are a joke and are strictly for people who are just trying to get their annual CLE hours met with no intention of gaining any knowledge. If you would actually return my money for value not received I would appreciate it, but I know that will never happen because you are just a money-grubbing company who has no one regulating your crappy uninformative "courses" I will never use this company again and will never have anything positive to say about my experence with this company.”
We appreciate you taking the time to provide us with your feedback, Brandy. We’re always working to improve our customer experience.
To that end, we researched the programs you attended and found that they were rated very favorably from other attendees. However, we strive to provide best in class experience for ALL attendees.
A member of our customer experience team will reach out to get more specifics from you.
“I didn’t receive the class I signed up for nor was I offered and alternative class for my payment. I essentially just gave NBI $300 for nothing in return.”
“So tired of receiving garbage emails from NBI. I have requested you fix it on numerous occasions but you seem unable to take care of business in a professional manner. What do I think about companies who routinely send out these emails? Not much! Get it together NBI! You can afford to get this fixed. It’s been going on at least a year. Sad.
NBI Email =========================================
Dear Robert, The following OnDemand course is now available in your online account. The following link will take you to your online user account: My AccountProgram Info:The Life of a TrustCopyright Date: September, 2020Course Access Expiration Date: April 15, 2021We invite you to browse our website, www.nbi-sems.com where you will find the largest, most diverse catalog of continuing legal education.Explore Courses | Live Online Seminars | Live WebinarsOnDemand & Downloads | CDs, DVDs, & Books | Unlimited CLEQuestions? We are happy to help! Please contact our Customer Service Department at 877-624-7707.Thank you!877-624-7707 ==============”
“I selected a 3 hour ethics course that was approved for PA credit, on Thursday, May 21st. I completed the course on Friday, May 22nd. After completing the survey for PA credit, the bring down menu did not have an option for PA. After speaking to someone at NBI, they checked, only to say that the PA approval for CLE had "expired" on Thursday, the 21st. There was nothing in the course that noted this would be the case. THAT is UNACCEPTABLE. Otherwise, the course instructor was pretty good. However, this seems to be a bait and switch for anyone paying for the course. Shame on you.”
“Getting two email solicitations a day from you immediately after my continuing education conference is overkill.
The class I attended by phone, how the coronavirus is affecting landlord tenant relationships, was of poor quality. The product description did not state that the speaker would largely talk about only commercial landlord tenant topics, and, even so, the Takeaway was something that I (And likely everyone) already perceived and have been operating under: that in unpredictable times where Government regulation of this sector is fluid, the landlord and tenant should work with each other, avoid litigation, and renegotiate any term of the lease that is an obstacle, all in order to preserve the long-term relationship.
The class wasn’t worth $100. Maybe $20.”
“So far very poor. CA credit classes presented by lawyers not licensed in CA giving generic examples or out of state rules , with the advisory to check your home state rules. This is without a doubt the absolute worst MCLE I have ever taken.”
