“The CLE was very disappointing. At best, subpar- primarily a monotone speaker sitting reading or paraphrasing rules and statutes. The PowerPoint slides were elementary and just listed statutes. A speaker kept referencing how to use frames and charts in evidence- but his slides were empty of any useful examples or models. I was thoroughly disppaointed in the quality of this produce and will not sue NBI again.”
Evan, thank you for your feedback. We’re sorry that you had this experience, we will be looking into this issue. At NBI we have a satisfaction guarantee, and it sounds like you are already working with our Customer Service team to make things right.
Thank you for your feedback. We’re sorry to hear you experienced audio issues during the course, especially with the final speakers. Please reach out to our Customer Service Team at (800) 930-6182 so we can discuss how to make this right.
“My online course had a lot of technical difficulties, so much so that I had to re-watch 30 minutes of the course (plus time troubleshooting with the tech people). The customer service people were nice, but had no solutions. So it all took far longer than it should have. Six hours of CLE turned into 7, which is not helpful at year end.
The content was also incredibly repetitious. Several of the presenters appeared to be very sick and were difficult to understand. One spoke so quickly I could understand very little of what she said.
Overall, this was just not a good CLE. And my bar is fairly low.”
Thank you for your feedback. We’re sorry to hear you experienced technical difficulties and found the course content frustrating. We understand how especially disappointing that is at year end when your time matters. Please reach out to our Customer Service Team at (800) 930-6182 so we can discuss how to make this right.
“I recently completed the Employment Law Update and was very disappointed in the quality of most of the speakers. Julie Moore was the standout exception. She is very knowledgable, was familiar with her presentation and kept me engaged. 5 stars for her. Mark Valencia was next best, at 3 stars. The others were terrible. They were unfamiliar with their own presentation, lacked subject matter knowledge and were poor speakers. With the exception of Ms. Moore, this was a waste of time and money.”
Thank you for your feedback. We’re sorry to hear this course did not meet your expectations, and we appreciate you sharing your comments about the speakers. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“Although the Washington attorneys were very knowledgable about the Trusts in Washington, we were very disappointed in the fact that NBI hired a non-Washington attorney to discuss some advanced Trusts, such as the Medicaid Trusts and ILITs. Although we are sure she is knowledgable in her state of practice, NBI was totally at fault for not having a Washington attorney who specializes in that field. We had signed up for the course FOR THAT SECTION.”
Thank you for your feedback. We’re sorry that you had this experience, we will be looking into this issue. At NBI we have a satisfaction guarantee, please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“I did not feel this webinar was worth the money we spent on it. The slides were not correct so we wasted paper. The 1st presenter was not engaging and did not respond to chat questions but that was mostly because the moderator did not ensure that the speakers stayed on time or coordinated questions or comments. The second speaker had no slides at all and was really not relavant to anyone but the state it Laura was referring. The third speaker was funny and followed his slides but the moderator was intrusive and forgot he was online. The last speaker was specific to lawyers. I am not sure I'd refer or take another course from NBI. Definitely needs work.”
Thank you for your feedback. We’re sorry that you had this experience. At NBI we have a satisfaction guarantee, please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“One of the two presenters was boring; he just read the detailed text on the screen. I don't question his knowledge, just his style and engagement with his audience.”
Thank you for your feedback. We’re sorry that you had this experience. At NBI we have a satisfaction guarantee, please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
Thank you for your feedback. We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“The courses are amazing. I learn so much from the Estate Planning, Probate, and Trust classes.
However, I bought a year's membership to NBI CLE and began several OnDemand classes with the understanding that I would have 6 months, as stated on their web site, to complete the courses. I went to continue these courses, after paying 1,200 during 2023 for them, and found out that you do NOT have 6 months to watch them, you have only until 7 days after the subscription ends. I am a solo practitioner, so I don't have 1,200 to spend per year, and nor do I have the time to watch all the needed CLEs without the 6 months to view them. This felt fraudulent, and I was very disappointed with this lack of customer service.”
Thank you for your feedback, Jennifer. We’re sorry that you had this experience, we will be looking into this issue. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
We’re sorry to hear your experience did not totally meet your expectations. Please reach out to our Customer Service Team at (800) 930-6182 to discuss further.
“While one lecturer was qualified, prepared, and effective, the other was wholly unqualified, ineffective in presenting, and quite disorganized. It was quite disappointing.”
“NBI overall is a good resource, the course I just took regarding outlook was useless. It should have been interactive. The slides did not even show what to do. The only thing I learned was a website to help track time. Sorry. Not worth the money.”
Thanks for the review, Joanna. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.
“I have been an avid CCW person for 6.5 years. The information as to CCW was "right on" I'm happy to say that I already knew it all.
Other than that, the seminar was really of no use to me. Atty. G. Drew Rolston 6-12-23”
“I was very excited about this class. Unfortunately, it was not worth the time or money. Charging $400 to have multiple lecturers not show up and then end an hour early because you did not have enough people to fill the time is simply inexcusable. If you are going to ask attorneys to block off an entire day and pay that kind of money for your class, make it worth their while.”
“Disappointed with the content. Very little time was spent on the topics of reviewing and summarizing medical records and too much time was given to the concepts around protected information. While understanding how to handle protected information is important it is not a significant contributor to the actual summarization of medical records. Amy Johnson was the only presenter that provided any relevant information.”
Thank you for your feedback, Deborah. We're sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service Team will reach out to you to discuss how we can make this right.
Thank you for your feedback. We’re sorry to hear that the accompanying materials did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
