We're sorry to hear this course did not meet your expectations, and we appreciate your feedback. At IPE, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 793-5274 or ipecustomerservice@nbi-sems.com to discuss how we can make this right.
“The Florida Probate A-Z full day course was helpful and informative. Some parts in the middle got a bit bogged down. They seemed to focus on sophisticated, high-net-worth probate in a very detailed, tedious manner that might not be applicable for most attendees who want a broad overview of Florida probate. These particulars focused on disclaimers and taxable estates seem like they could form a standalone class for practitioners who practice in that sphere.
Also I would have liked to see the name and some information for each speaker as they appeared. Instead we had to look back to the materials to find out more about them, their bios, etc. While speaking they should each have their name on the screen and at the beginning of each new speaker's portion they should have a bio/intro slide.
Thanks for considering my suggestions for improvement.”
Thank you for the helpful feedback! We're glad the course was informative, and we've passed the idea about detailed coverage of disclaimers and taxable estates to our internal team.
Faculty information should also be available to you as each speaker presents, so a member of our customer care team will reach out to make sure you're able to see everything you should. We appreciate you taking the time to help us improve.
Thank you for your feedback! We appreciate you noting the opportunity to incorporate more current data and trend analysis.
NBI offers courses at a variety of levels, and we would love to help you find one that better fits your experience. Someone from our Customer Care team will be reaching out to follow up.
We’re happy to hear you enjoyed the seminars. We understand cost can be an important factor when choosing educational programs, and we strive to provide as much value, education, and support as possible for every attendee.
If you'd ever like to talk through your experience or explore options, our Customer Service Team is always happy to help at (800) 930-6182. We hope to see you at a future event!
“THE CONTENT OF THE SEMINAR WAS GOOD, BUT THE PARKING ARRANGEMENTS AT THE NEW ORLEANS AIRPORT HILTON WAS TERRIBLE . . . PARTICIPANTS HAD TO GO THROUGH A RATHER COMPLICATED PROCESS TO OBTAIN COMPLIMENTARY PARKING, WHICH OTHERWISE WOULD HAVE INVOLVED A FAIRLY HEFTY FEE.”
Thank you for your feedback. We’re glad to hear you found the seminar content valuable, and we’re sorry the parking arrangements were frustrating. We appreciate you bringing this to our attention and will share your comments with our team as we evaluate venue experiences for future events.
“I took one webinar with NBI regarding NY State Employment Law and I must say although the platform is one of the best I've seen, and the intended content was good, the majority of presenters were not very dynamic. Maybe 2 of the 6 were engaging and obviously highly experienced. For the cost (nearly $300), I can't say it was worth it.”
Lisa, we're sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. If you have any questions, our Customer Service team is here to help! (800) 930-6182
“Not happy about not getting a hard copy bound with all materials. Most of the materials are poorly done.U Using the seminar books as in the past is a waste of time.
Average score is generous in my opinion.”
Thanks for the review, James. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“The course I took did not have a designated expertise level. The moderater noted that there were new attorneys in the audience. Yet many of the speakers used jargon and acronyms that a non-specialist would not understand. I found myself looking stuff up on the web just to try to follow along.
There was no information given as to how or when credits would be reported to my state bar. I found this very frustrating. Frankly, I take, and pay a lot for, these courses to meet CLE requirements. You would think a company that owes its business to those requirements would be more attentive to this detail.”
Geoffrey, we’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“I have been using NBI for my CLE for years and usually have a good experience. The process of buying this seminar went fine and I had an issue that required contacting them by phone -which all also went fine. The seminar itself had some good presenters and content. But the agenda and organization of the materials was confusing and hard to follow. The seminar had a substitute presenter for some of the topics (someone who did not write the seminar materials). While I have no issue with the substitute presenter, that process diminished the value of the topic and materials. I think there should have been a notice on the site that would have alerted a purchaser to the change. I would have preferred to have selected a different seminar. NBI - you should consider giving a notice for the on-demand videos when this happens.”
“I thought the Webnair was good but just too long and too much information packed into one day. The SNT portion could have been another seminar by itself. Because you have Video By Demand so that I can go back and review the seminar of the portions I missed or lacked concentration because I was exhausted, saved the day. Once the seminar on Video by Demand is available, I will go review it. Thank you.”
Laurice, we’re sorry that the overall course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“I believe general classes covering multiple states are a waste of time. I would greatly prefer classes covering a single state, or even a single county.”
Thank you for the feedback, we’re always looking for ways to improve our courses. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“I like that there is on demand content. I hate the check-ins, and on my last CLE there were check ins ever 15 minutes. It was ridiculous, I couldn't even get up to go use the restroom.”
Thank you for your feedback, Andrea. We do offer shorter duration courses. You can locate them by using the duration filter in our course catalog and selecting the range you’re are looking for. If you have any questions about our CLE courses, our Customer Service team is here to help! (800) 930-6182
“The speakers are very monotone and difficult to listen to for long periods of time. Examples would help. Several years ago we were doing a lot of NBI courses but decided there were better products on the market. We tried again and feel the same.”
Thank you for your feedback. We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“The info presented was basic info learned in college and not really the in-depth info I was hoping to hear. Also, after sitting through an entire day, I was not able to earn CPDUs. I never got a survey to complete. The speakers also spent a lot of time repeating the same info from the previous speaker.”
Thanks for the review, Kelli. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.
Thanks for the review, Amy. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.
Thanks for the review, Richard. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.
“The idea of the class for divorce basics from start to finish for Paralegals sounded great in theory, but once the webinar started, it was difficult to hear each presenter (especially with sound pollution on their end like traffic and barking), and the visuals were glitchy and unclear. Perhaps, if presenters are loaned high-quality devices to stream from, the output would be better received.”
