“I didn't attend this class because I was not able to find a place to connect to get the video. You took away the audio option under the plan I purchased that I could use. I won't be buying again unless you add back audio to my plan.”
“The content, especially with regard to one of the presenters, turned from factually-based information into a social justice lecture. The volume on one of the presenters was very, very low, and when I brought it to the moderator's attention, my concerns were pretty much dismissed. Customer service finally said that they would allow me access to the recorded seminar, but acted like they were doing ME a big favor.
This workshop wasn't cheap. Over $350-- I expected much more.”
“The change from teleconference to the webinar format foreclosed the ability call in on a head set and move around during the conference. Now I am stuck in front of a computer listening to sometimes choppy audio feed. That change degraded use of the service.”
“I’m not sure which recent purchase NBI wants reviewed. However, the problem I’m encountering with many of these NBI videos is that the speakers don’t have enough content, stamina, and organization to keep me interested for six hours. That’s a lot of time to spend on listening to the speakers’ irrelevant anecdotes, political opinions, and trite comments. Editing is needed.”
“All your programs are much longer than they need to be. Many of the six hour programs actually have about three hours of material. If I were paying for the programs a la carte, I'd really be upset.
Your programs should be more state specific. Most of my practice is estate planning and real estate. State law varies widely on these topics.
Tim Tye”
“The course I write about is the Pot Law class Aug 14. The course could have been offered in a condensed 4 hour period; I believe too much time was spent on the obvious topics. Valuable information was obtained from the speakers. I appreciate the information provided with the course as it is useful for reference.”
“I had no idea I was required to collect "codes" during a CLE for KS. When I called NBI for help after the seminar they were initially less than helpful and made it essentially my fault I didn't have the codes. I joined the seminar after the first hour. I didn't need all hours this year. Apparently the instructions to collect codes was given at the start of the seminar. I suggest NBI put instructions either on the solicitation for the seminar or at least on the confirmation email once a seminar is purchased that codes need to be collected during the seminar and instructions for doing so. Those of us who do not need to listen to the entire seminar have no way of knowing what to listen for or what to copy down it seems. Finally Kirsten at NBI helped me and took care of what I needed, I think, to get the credit earned.”
“It took almost 5 months and no one in the customer service department ever gave me the same answer on the status. After calling multiple times in June, they would tell me I wasn't accepted and finally someone in July told me to call the state. Turns out I was accepted at the beginning of June and not one of the customer service people caught it.
Overall I got my stamp and all the materials. I would most likely recommended another company for anyone else in the future, if Customer Service is a priority.”
“I recently attended two NBI programs, via video webcast, and, in sum, the programs were, from what I could actually hear, well done. The problem was that both programs were plagued by significant audio problems and I will need some assurance that such problems are successfully addressed before I would buy additional webcast training from NBI.”
“Some have been positive. Sometimes the speaker signs on and prepared to discuss a completely different topic. There are way too many emails it makes me think about unsubscribing.”
“Good practical information for attorneys helping clients do some Medicaid planning. However, the audio quality was extremely poor making parts of the presentation worthless.”
“When I signed up earlier this year, this was for the availability of not only the national courses, but especially for the local, state-specific courses. I realize that the in-person seminars have been cancelled due to Covid-19, but NBI should host those online. It's not that difficult. Most every other entity is figuring it out and did so quickly.
Moreover, when this first happened, NBI was incredibly slow to pivot to hold video webcasts live and the first two I signed up for were obviously recorded previously and not live.
Finally, the (finally) live webcasts are poorly produced. Sound issues occur in each Q&A session. The presenters have not been guided on how to present via webcams. Many never look at the camera or we spend an hour looking up their nose because they have not been guided on something as simple as "raise your monitor to face level."
The loss of the in-person two-day live probate seminar plus the subpar production mean I do not feel I've gotten what I originally agreed to pay for. I have not gotten any communication from NBI about that other than that in-person events are cancelled. This is disappointing and leaves me with less faith in NBI being able to fulfill its offerings in the future.”
Thank you for this feedback, we’re truly sorry this has been your experience.
As you can imagine, the pandemic has forced us to determine how to transition over 600 programs across 50 states to an online format in very short notice. When the speakers are all able, we have managed to transition a number of our courses to a webinar format, but it sounds like this unfortunately has not been the case for courses you have signed up for. We are continuing to do this as the situation is ever evolving and can assure you we are working hard to get more state-specific online content out there.
If you would like to give us a call at (800) 930-6182 we would love to provide you with options for your location and improve your experience with NBI.
“The availability and range of topics is good. The generic nature, without local application and often without specific examples, while perhaps understandable, makes the presentations less helpful.”
“I did not receive my certificate and could not hear the letters at each break for my credit - I need someone to contact me please. I die t $149 for a class I received no credit for.”
“You need to do something about the video webinars. I've attended a couple of them now and both times I've somehow missed the verification codes during the webcast, which are needed then to get credit for it. I have sat there through the entire webcast both times, yet didn't hear or see the first couple verification codes. There must be a better way to communicate those to the customer because I'm not getting credit even though I'm sitting through the seminar just like we would a live in -person seminar.”
