Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

National Business Institute Reviews

4.2 Rating 1,081 Reviews

77 %

of reviewers recommend National Business Institute

Company Reviews

4.2

Based on 1,081 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great content. Repeated sketchy execution due to virtual format technology. By now these issues should have been resolved. These issues have repeatedly prevented me from receiving CLE credit. Even though content and not CLE credit was my primary interest, the resulting value proposition of NBI courses is not commensurate with your competitors, who I will be much more inclined to use in the future.”

Posted 3 years ago

We appreciate you taking the time to provide us with your feedback, Justin. We’re always working to improve our customer experience.

Posted 3 years ago

“The price for the content has made me hesitant to sign up for courses in general. And when I do, I am usually disappointed with the lecture and materials as there tends to be a focus on basic principals (that any paralegal should know before signing up for a course) and droning on about specific examples from the lecturer's office/practice in a one-off case. So I am spending $100-300 without gaining any knowledge and losing hours. I do like that NBI offers so many ways to view the material (DVD, on-demand, etc.) and they are one of the few approved resources available to me and approved by my firm and state for CLE credits, but I believe the prices are hiked up to push towards an annual subscription which I cannot afford and could never talk my attorney into paying.”

Posted 3 years ago

We appreciate you taking the time to provide us with your feedback, Erin. We’re always working to improve our customer experience.

Posted 3 years ago

“For the most part, ordering seminars is a rather simple process. However, at times, the quality of presenters leaves a bit to be desired. have had non-lawyer presenters, although not as frequently lately. More recent problems with presenters have been the following: 1) Lack of preparation. 2) presentation consists of reading their Power Point or notes. No substance to presentation beyond what is on paper.”

Posted 3 years ago

We appreciate you taking the time to provide us with your feedback. We’re always working to improve our customer experience.

Posted 3 years ago

“The presenters are poor teachers. Find presenters who are better teacher. The slides can't be seen in the video since they're so small. The production value is poor. More visuals (not powerpoint slides with bullet points), animations, photos, illustrations, etc. to make it a more visual experience. Look at The Great Courses for a good example.”

Posted 3 years ago

We’re sorry you had this experience, Andrew. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“The second half/ethics piece was interesting and somewhat useful. The first half/technical half was difficult to follow. There were a few useful pieces of information that I was able to pick up during the presentation, but in my opinion the presentation suffered from an attempt to present too much information without really explaining much of it in a useable way. In my opinion it would have been better to have selected about 1/2 of the information based on likelihood of use, and give enough information on those items to allow them to be implemented. Also, the visual presentation was not functional. The power point was about 2/3 of the screen, and was too small to see, as well as suffering from glare to the point that what could be seen was not legible. We had no need to have the presenter on the other 1/3 of the screen, but would have benefited from being able to see her power point.”

Posted 3 years ago

We’re sorry you had this experience. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“I don't like the fact that most speakers simply read from the slides or handout materials, especially like the Digital Assets in Estate Planning speaker, who read from statutes with only token comments outside of the statutes.”

Posted 3 years ago

We're committed to your success. Thank you for sharing your feedback, Joseph.

Posted 3 years ago

“Accessing the video was difficult. Adobe's program was ridiculous to download and get running. I thought I missed the beginning because I couldn't get it to start, but then learned you had technical difficulties. Would have been nice if you had emailed us all. I was trying to call, etc. and got pretty frustrated. The material itself was pretty dry and uninteresting. I would have appreciated a bit more of a beginner's look at these forms. She assumed we already knew it all.”

Posted 3 years ago

We’re sorry you had this experience. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“It was very informative but would have liked to see more interaction with the presenter and actually go through the steps. But overall they have great customer service and great products”

Posted 3 years ago

We're committed to your success. Thank you for sharing your feedback, Naela.

Posted 3 years ago

“Good, not great.”

Posted 3 years ago

“I didn't attend this class because I was not able to find a place to connect to get the video. You took away the audio option under the plan I purchased that I could use. I won't be buying again unless you add back audio to my plan.”

Posted 3 years ago

We appreciate you taking the time to provide us with your feedback, David. We're always working to improve our customer experience.

Posted 3 years ago

“The content, especially with regard to one of the presenters, turned from factually-based information into a social justice lecture. The volume on one of the presenters was very, very low, and when I brought it to the moderator's attention, my concerns were pretty much dismissed. Customer service finally said that they would allow me access to the recorded seminar, but acted like they were doing ME a big favor. This workshop wasn't cheap. Over $350-- I expected much more.”

Posted 3 years ago

We're sorry you had this experience, Leo. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“The change from teleconference to the webinar format foreclosed the ability call in on a head set and move around during the conference. Now I am stuck in front of a computer listening to sometimes choppy audio feed. That change degraded use of the service.”

Posted 3 years ago

Thank you for this feedback, George! We have passed this along to the relevant internal team.

Posted 3 years ago

“I’m not sure which recent purchase NBI wants reviewed. However, the problem I’m encountering with many of these NBI videos is that the speakers don’t have enough content, stamina, and organization to keep me interested for six hours. That’s a lot of time to spend on listening to the speakers’ irrelevant anecdotes, political opinions, and trite comments. Editing is needed.”

Posted 3 years ago

Thank you for this feedback, David! We have passed this along to the relevant internal team.

Posted 3 years ago

“All your programs are much longer than they need to be. Many of the six hour programs actually have about three hours of material. If I were paying for the programs a la carte, I'd really be upset. Your programs should be more state specific. Most of my practice is estate planning and real estate. State law varies widely on these topics. Tim Tye”

Posted 3 years ago

Thank you for this feedback, Timothy! We have passed this along to the relevant internal team.

Posted 3 years ago

“The course I write about is the Pot Law class Aug 14. The course could have been offered in a condensed 4 hour period; I believe too much time was spent on the obvious topics. Valuable information was obtained from the speakers. I appreciate the information provided with the course as it is useful for reference.”

Posted 3 years ago

Thank you for this feedback, Bradley! We have passed this along to the relevant internal team.

Posted 3 years ago

“I had no idea I was required to collect "codes" during a CLE for KS. When I called NBI for help after the seminar they were initially less than helpful and made it essentially my fault I didn't have the codes. I joined the seminar after the first hour. I didn't need all hours this year. Apparently the instructions to collect codes was given at the start of the seminar. I suggest NBI put instructions either on the solicitation for the seminar or at least on the confirmation email once a seminar is purchased that codes need to be collected during the seminar and instructions for doing so. Those of us who do not need to listen to the entire seminar have no way of knowing what to listen for or what to copy down it seems. Finally Kirsten at NBI helped me and took care of what I needed, I think, to get the credit earned.”

Posted 3 years ago

Thank you for this feedback, Michael! We have passed this along to the relevant internal team.

Posted 3 years ago

“It took almost 5 months and no one in the customer service department ever gave me the same answer on the status. After calling multiple times in June, they would tell me I wasn't accepted and finally someone in July told me to call the state. Turns out I was accepted at the beginning of June and not one of the customer service people caught it. Overall I got my stamp and all the materials. I would most likely recommended another company for anyone else in the future, if Customer Service is a priority.”

Posted 3 years ago

Thank you for this feedback. We’re sorry this was your experience. We have passed this along to the relevant internal teams.

Posted 3 years ago

“I recently attended two NBI programs, via video webcast, and, in sum, the programs were, from what I could actually hear, well done. The problem was that both programs were plagued by significant audio problems and I will need some assurance that such problems are successfully addressed before I would buy additional webcast training from NBI.”

Posted 3 years ago

Thank you for this feedback, Aaron. We’re sorry this was your experience. We have passed this along to the relevant internal team.

Posted 3 years ago

“Some have been positive. Sometimes the speaker signs on and prepared to discuss a completely different topic. There are way too many emails it makes me think about unsubscribing.”

Posted 3 years ago

Thank you for this feedback. We have passed this along to the relevant internal team.

Posted 3 years ago

“2 of the speakers were good. The 3rd did not follow the material that was in the handout. She also kept getting interrupted by things in her office.”

Posted 3 years ago

Thank you for this feedback, Leo! We have passed this along to the relevant internal team.

Posted 3 years ago

«
1
...
2
3
4
5
6
»

National Business Institute is rated 4.2 based on 1,081 reviews