“The presenters were very knowledgeable but not practiced at lecturing particularly individually without a second person to help with the discussion; so the presentation was a little boring and therefore not as interesting as could be.”
Thank you for your feedback. While we're glad to hear you found the presenters knowledgeable, we’re sorry that the overall course did not meet your expectations.
“Content was great. Two of the speakers were really bad. Kathryn Ziegler said "um" almost every 3-4 words and it is really annoying. Joan Thomas seemed to lose her train of thought on multiple occasions. They were both very hard to watch for more than 5 minutes.”
Thanks for the review, John. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.
Thanks for the review, Andrew. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can help you find the right course.
We appreciate you taking the time to provide us with this feedback, Mary. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
Jerry, our credit team strives to report all credit in a timely manner, but exceptions do occur. Someone from our Customer Service Team will reach out to you regarding your credit.
“I was stunned that a professional website would allow an attorney of all people to speak publicly in a room filled with his laundry and clothes. It was so tacky. That aside, the content was fine although I believe audience is looking for even more details in the process. Showing examples of forms for one state to state situation would have been a good idea for $100. He had some good stories from his own experience and that is always worth listening to.”
Thanks for the review, Theresa! We’re glad to hear you enjoyed the overall course. We’re always looking for ways to improve our courses and appreciate your feedback.
Thank you for the review, Morris. While we’re glad to hear that you enjoyed the Long Term Care topic, we’re sorry that the Basic Tax Concerns topic did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our customer service team will reach out to you to discuss how we can make this right.
“It was ok but I was hoping for a bit more nuts and bolts of the litigation process. I’ve been a planner for decades. The retort and causes of action are a routine part of a planning practice, but the actual litigation elements of contested matters are foreign to me. I strive to keep my clients out of conflict and out of court, but I do need to know more about what happens should the planning be challenged. This did not satisfy this goal.”
Thank you for your feedback, Christopher. We're sorry that the overall course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
Emily, we’re sorry this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
“The Trust and Estate From Start to Finish CLE I took was valuable, however, the second speaker ruined it for me. I took the CLE because I know nothing about trusts and estates... this CLE was marketed as being a good course to take if you know nothing. The first speaker spelled everything out, which was fantastic, however, the second speaker assumed too much prior knowledge and didn't elaborate on the tax implications part of the course, which is arguably the most important part. He also didn't follow his outline, so I was stuck trying to understand what he was saying without a guide. I usually love NBI but this course wasn't great. I'm happy to have the outline, but now I need to find a few hours to independently read it to catch up on the material that should have been taught.”
Thank you for the review, Christina. While we're glad to hear you found the presenters knowledgeable, we’re sorry to hear that the overall course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
We’re sorry this course did not meet your expectations. We have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 793-5274 to discuss how we can make this right.
“The content and speakers for the seminar were fine. However, having to repeatedly hit a checkmark every few minutes to prove I was LISTENING to an online program is ridiculous.”
Thanks for the review, Rebecca! We’re glad you enjoyed the presentation. We’re sorry to hear that you were bothered by the credit verification checkpoints, but we promise we have a good reason for them. We are required by certain accrediting agencies to provide proof of attendance throughout the program in order to award credit.
“Seems expensive and has limited relevant content for me, but I have not spent much time exploring content. Just the frequent Emails don't often list classes I am interested in.”
We appreciate you taking the time to provide us with your feedback, Rachel. We are always looking for ways to improve our customer experience and welcome any course or content suggestions you may have.
“I have found many of the CLEs too generic to be of benefit - designed more for the lawyer who is looking to complete CLE requirements than to share substantive knowledge. My recent webinar experience has been that there were serious audio quality issues. The faculty who presented my most recent webinar was also terrible. The quality of his presentation was low.”
We’re sorry to hear your experience did not meet your expectations. We are always looking for ways to improve our customer experience and appreciate your feedback. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“The presenters no doubt know their stuff, but what leaves me disappointed is that many courses described as “all the things you need to know about x” or “fundamentals of x” frequently include meandering presentations that focus on the advanced experiences of the presenters with little of the fundamentals one would expect, or include presentations that focus merely on the laws of one state (typically, not mine). Accordingly, I have found little value in having taken such courses via NBI.”
Thank you for your feedback. We’re sorry to hear that this course did not meet your overall expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“The video feed would quit with the error notice " content not available". One had to reopen My Account and start a new video feed, where the lecture was on-going. The first time this happened I waited for the lecture to continue. When I did not I re-opened My Account. This was frustrating. I missed content and also the opportunity to validate my attendance with the random "check mark". This occured four times. The last time at 4:12 and 4:41 p.m. EST in the "Ethics" presentation.
Mr. Silverman's presentation jumped between the outline in his materials and his more detailed materials. Presentations are more effective when the materials flow with the content. Ann Larkin's presentation tracked her power point and the printed materials.
Ann Larkin reference her email "in the materials". Would you please provide her email contact as it is not in her "bio", the materials or the brochure.”
Marjorie, we’re sorry this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
“Program was fine but the periodic monitoring of presence was more like attempts at "GOTCHA"-----wat too extreme----some as frequent as every 10 minutes!!!!!!!!!!!!!!!!!!!!!!!!!!”
Thank you for the review, John. We’re sorry to hear that you were bothered by the credit verification checkpoints, but we promise we have a good reason for them. We are required by certain accrediting agencies to provide proof of attendance throughout the program in order to award credit.
