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National Business Institute Reviews

4.2 Rating 1,081 Reviews

77 %

of reviewers recommend National Business Institute

Company Reviews

4.2

Based on 1,081 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not what i thought that is was going to be about, not really worth the $$$ spent”

Posted 1 year ago

Emily, we’re sorry this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 1 year ago

“The Trust and Estate From Start to Finish CLE I took was valuable, however, the second speaker ruined it for me. I took the CLE because I know nothing about trusts and estates... this CLE was marketed as being a good course to take if you know nothing. The first speaker spelled everything out, which was fantastic, however, the second speaker assumed too much prior knowledge and didn't elaborate on the tax implications part of the course, which is arguably the most important part. He also didn't follow his outline, so I was stuck trying to understand what he was saying without a guide. I usually love NBI but this course wasn't great. I'm happy to have the outline, but now I need to find a few hours to independently read it to catch up on the material that should have been taught.”

Posted 1 year ago

Thank you for the review, Christina. While we're glad to hear you found the presenters knowledgeable, we’re sorry to hear that the overall course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 1 year ago

“Was boring and seemed meant for someone just entering the field. Not a good seminar for seasoned paraprofessionals.”

Posted 1 year ago

We’re sorry this course did not meet your expectations. We have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 793-5274 to discuss how we can make this right.

Posted 1 year ago

“The content and speakers for the seminar were fine. However, having to repeatedly hit a checkmark every few minutes to prove I was LISTENING to an online program is ridiculous.”

Posted 1 year ago

Thanks for the review, Rebecca! We’re glad you enjoyed the presentation. We’re sorry to hear that you were bothered by the credit verification checkpoints, but we promise we have a good reason for them. We are required by certain accrediting agencies to provide proof of attendance throughout the program in order to award credit.

Posted 1 year ago

“No statement at this time.”

Posted 1 year ago

“Seems expensive and has limited relevant content for me, but I have not spent much time exploring content. Just the frequent Emails don't often list classes I am interested in.”

Posted 2 years ago

We appreciate you taking the time to provide us with your feedback, Rachel. We are always looking for ways to improve our customer experience and welcome any course or content suggestions you may have.

Posted 1 year ago

“I have found many of the CLEs too generic to be of benefit - designed more for the lawyer who is looking to complete CLE requirements than to share substantive knowledge. My recent webinar experience has been that there were serious audio quality issues. The faculty who presented my most recent webinar was also terrible. The quality of his presentation was low.”

Posted 2 years ago

We’re sorry to hear your experience did not meet your expectations. We are always looking for ways to improve our customer experience and appreciate your feedback. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 2 years ago

“The presenters no doubt know their stuff, but what leaves me disappointed is that many courses described as “all the things you need to know about x” or “fundamentals of x” frequently include meandering presentations that focus on the advanced experiences of the presenters with little of the fundamentals one would expect, or include presentations that focus merely on the laws of one state (typically, not mine). Accordingly, I have found little value in having taken such courses via NBI.”

Posted 2 years ago

Thank you for your feedback. We’re sorry to hear that this course did not meet your overall expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 2 years ago

“The video feed would quit with the error notice " content not available". One had to reopen My Account and start a new video feed, where the lecture was on-going. The first time this happened I waited for the lecture to continue. When I did not I re-opened My Account. This was frustrating. I missed content and also the opportunity to validate my attendance with the random "check mark". This occured four times. The last time at 4:12 and 4:41 p.m. EST in the "Ethics" presentation. Mr. Silverman's presentation jumped between the outline in his materials and his more detailed materials. Presentations are more effective when the materials flow with the content. Ann Larkin's presentation tracked her power point and the printed materials. Ann Larkin reference her email "in the materials". Would you please provide her email contact as it is not in her "bio", the materials or the brochure.”

Posted 2 years ago

Marjorie, we’re sorry this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 2 years ago

“Program was fine but the periodic monitoring of presence was more like attempts at "GOTCHA"-----wat too extreme----some as frequent as every 10 minutes!!!!!!!!!!!!!!!!!!!!!!!!!!”

Posted 2 years ago

Thank you for the review, John. We’re sorry to hear that you were bothered by the credit verification checkpoints, but we promise we have a good reason for them. We are required by certain accrediting agencies to provide proof of attendance throughout the program in order to award credit.

Posted 2 years ago

“the presentors reffered to "outlines'' or written materiels that the paricipants had in hand. I was not provdied any written materials in advance of the zoom session. That was disconcerting. Can I expect that written materils are still to arrive? I was a late registrant. RBB”

Posted 2 years ago

Russell, thank you for choosing NBI for your CLE needs. All of our webinars include a pdf download of the written materials. If you go to the My Courses section of your My Account and click on the course title, you will be taken to the product details page. There is a “My Course Materials” section on this page with a link to download the course book. A customer service representative will be reaching out to you to help with any further questions you may have.

Posted 2 years ago

“My experience is limited to two programs, but I found one to be very good and the other to be unengaging. I decided to pay more for my online CLE this year hoping for a higher standard of programming.”

Posted 2 years ago

Thank you for the review, John, and for being a valued NBI unlimited CLE subscriber. We’re sorry to hear one of the courses you took did not meet your expectations. Your personal account representative will be reaching out to you soon. We’re always looking for ways to improve our courses and we value your opinion.

Posted 2 years ago

“NBI provides a tremendous amount of information, but it should be presented in a more audience-friendly format to accommodate all learners. Please include visuals (graphs, charts, etc.), chunk information that is relevant together, and do include a bit more info on legal cases that support certain info (not just the name of the case). Those are interesting and helpful, but I forget the relevance once the webinar is over. If the key points were on the handouts, it would make those notes more useful.”

Posted 2 years ago

Thank you for the review, Ivette. We’re happy to hear you find our courses informative. We appreciate you taking the time to provide us with your feedback. We are always looking for ways to improve our courses.

Posted 2 years ago

“This training had good information, but also seemed very redundant. It seems it could have been completed in 3 hours rather than 7.”

Posted 2 years ago

Thank you for the review, Kimberly. While we’re glad to hear that you found this course informational, we’re sorry that it did not meet your overall expectations. At NBI, we have a satisfaction guarantee. Someone from our customer service team will reach out to you to discuss how we can make this right.

Posted 2 years ago

“The course was far too expensive, especially considering significant chunks felt like the instructor was reading directly from a slide. If you're going to charge this much, it should be engaging and the content should be updated every year. At its current state, I'd say it's about 50% overpriced. Despite that, it's still one of the better CLE experiences I've had. Granted, that may say more about the CLE market than anything else.”

Posted 2 years ago

Matt, thank you for your feedback and for taking the time to speak with our customer service representative. We’re always looking for ways to improve our courses and we value your opinion.

Posted 2 years ago

“Too much time was spent on information pertaining to state-related topics - the state of LA or VA. Not helpful for those of us not located in those states & who don't deal with state income tax”

Posted 2 years ago

Karen, we're sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 2 years ago

“The presenters did well in disseminating good information in an understandable manner. NBI is behind the times with many competing continuing education providers allowing access to the webinar for a limited time. You simply cannot retain 8 hours of information after a single attendance. I would increase my rating to four or five stars if NBI provided even limited access to the recorded webinar for those who attend the live program.”

Posted 2 years ago

Thank you for the review, Nathan. We’re glad you enjoyed your course. We are always looking for ways to improve our customer experience and appreciate your feedback.

Posted 2 years ago

“The trial seminar Friday 12/3 was good, but I wanted mainly the jury selection portion, and they ran out of time and devoted about 30 seconds to it.”

Posted 2 years ago

Thanks for the review, Joseph. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 2 years ago

“The content is good and there are many options for CLEs, but NBI doe not send CLE certificates in a timely manner which delays reporting credits to your respective bar.”

Posted 2 years ago

Thanks for the review, Jason. We’re glad that you enjoy our wide variety of CLE courses. We are always looking for ways to improve our customer experience and appreciate your feedback.

Posted 2 years ago

“The course was supposed to be an hour, but the instructor ended early and didn't go into detail on the items in the course description. I didn't find it to be very informative or helpful.”

Posted 2 years ago

Thank you for your feedback. We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 2 years ago

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National Business Institute is rated 4.2 based on 1,081 reviews