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“I attended an all day webinar that was presented by presentors of varying preparation. A majority of presenters were reading off of slides they did not even write or review prior to the presentation. Many presentors rambled about personal anecotes rather than providing the content in a clear and beneficial manner. I feel that I wasted a day. Additionally, the materials recieved are wholly inadeqaute, peicemeal, and quite frankly, a dumpster fire.”
Thank you for your feedback. We apologize that the webinar and accompanying materials fell short of your expectations.
At NBI, we stand behind our satisfaction guarantee. Please contact our Customer Service Team at (800) 930-6182 so we can discuss how to make this right for you.
“Worst CLE ever. Fir what was provided the cost was exhorbitante but I needed the credit. The materials and substantive content was way below standard. I will never buy a program for you again”
Thank you for your feedback. We’re sorry to hear you found the course materials and content below expectations. We appreciate you taking the time to share your comments, and we will pass your feedback along to our team. If you’d like to discuss this further, our Customer Service Team can be reached at (800) 930-6182.
We’re sorry to hear you had an issue checking your credit after completing the course. Please reach out to our Customer Service Team at (800) 930-6182 so we can help.
“The powerpoint class is not helpful. Presentation was disorgnaized and very hard to follow as the presnter was not sharing their screen but rather presented screenshots the whole time.”
We're sorry that you had this experience. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
We’re sorry that the overall course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“Absolutely horrible presentation. Took me a while do decide the presenter was not drunk. His delivery was bad, he wandered all over the place, was disjointed, repeated basic, elementary estate planning principles receipted. Contained very little about QTIP issues, which was the reason I purchased the program.”
James, we’re sorry to hear about your experience and thank you for your feedback. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“A complete waste of my time and money. The topic is one proscribed by federal law. There were only four federal citations in the oral presentation. Far worse, was the main discussion of Ohio law. This served Ohio persons well, I imagine. But was no assistance to me, nor none-Ohians. This was not advertised anywhere as Ohio spcecfic. UGH”
Thank you for your feedback. We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“Attended the Collecting Evidence on the Internet - Paralegal Insights. I learned nothing from that seminar. The speaker acted like he did not want to be doing it. We learned that you should not appear in court naked and having sex in Central Park is not a good idea. While I understand the speaker was trying to be funny, we made it to slide #10 out of 54 slides. Spending $219.00 was a total waste of money. Extremely disappointed.”
We’re sorry to hear your experience did not meet your expectations. We appreciate your feedback. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“This rating is solely a reflection of the fact that the presenter's accent was far too inadequate to be able to understand virtually anything he said. He did not speak English nearly well enough (from a grammatical and pronunciation standpoint) to be an effective or adequate speaker. Not even the closed caption helped because they heard the same thing . . .”
We’re sorry this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
“It was really hard to understand the gentleman and I did not understand how the subject matter material had anything to do with the stated purpose. I logged off after about 30 minutes.”
Thank you for your feedback. We're sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Care team will reach out to you to discuss how we can make this right.
“I purchased a CLE course from NBI which amounted to about $400. The course was advertised as specific to my state. I also called NBI twice and on both occasions, representatives indicated the course was applicable to my state. To my disappointment, both of the instructors who taught the course focused on the laws and regulations in their state(s) which is of no use to me. There was no discussion whatsoever about the laws in my state, hence it remains unclear to me why NBI marketed this course as beneficial for practitioners in my state.”
We’re sorry to hear your experience did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“I do not like NBI's seminars. The materials NBI distributes are typically trash and occasionally are different than those of the presenter. That happened to me recently and it was almost impossible to follow the materials and the presentation at the same time. Last week I took an eminent domain seminar which was essentially worthless unless one practices in Arizona, Pennsylvania, or Ohio, which were the states where the presenters practice. Also, I can't believe we're still encouraging virtual seminars; anyone who thinks lawyers get value out of a virtual seminar anywhere close to what they get out of an in-person seminar doesn't know what they're talking about. I'm convinced that NBI offers almost all virtual seminars because it realizes more profit if it doesn't have to rent a room and provide snacks. I almost always try to avoid NBI seminars but sometimes have no choice.”
Thanks for the review, Donald. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.
Thanks for the review. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.
Thanks for the review, David. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.
“I have lectured for NBI for over 50 times in the past 30 years, and have never even heard of a seminar being cancelled. I signed up for the seminar to fulfill my Pennsylvania CLE requirement, and you cancelled it and rescheduled after the deadline date.”
We're sorry, Gary. We do everything we can to make sure our live events occur as scheduled but we do encounter unforeseen circumstances every once in a while. At NBI, we have a satisfaction guarantee. Someone from our Customer Service Team will reach out to you to discuss how we can make this right.
“Disappointing customer service. Link to program was not activated. leading to frustration and waste of time . Then NBI just blew me off. I have used NBI for my organizations in the past, as well as for personal continuing education, what happened to their customer service? Worst in the industry.”
Kenneth, we’re sorry that you had this experience. We strive to provide an excellent customer experience and it sounds like we missed the mark in your case. Our Customer Service Supervisor will reach out to you to see how we can make this right.
