“The video feed would quit with the error notice " content not available". One had to reopen My Account and start a new video feed, where the lecture was on-going. The first time this happened I waited for the lecture to continue. When I did not I re-opened My Account. This was frustrating. I missed content and also the opportunity to validate my attendance with the random "check mark". This occured four times. The last time at 4:12 and 4:41 p.m. EST in the "Ethics" presentation.
Mr. Silverman's presentation jumped between the outline in his materials and his more detailed materials. Presentations are more effective when the materials flow with the content. Ann Larkin's presentation tracked her power point and the printed materials.
Ann Larkin reference her email "in the materials". Would you please provide her email contact as it is not in her "bio", the materials or the brochure.”
Marjorie, we’re sorry this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
“Program was fine but the periodic monitoring of presence was more like attempts at "GOTCHA"-----wat too extreme----some as frequent as every 10 minutes!!!!!!!!!!!!!!!!!!!!!!!!!!”
Thank you for the review, John. We’re sorry to hear that you were bothered by the credit verification checkpoints, but we promise we have a good reason for them. We are required by certain accrediting agencies to provide proof of attendance throughout the program in order to award credit.
“the presentors reffered to "outlines'' or written materiels that the paricipants had in hand. I was not provdied any written materials in advance of the zoom session. That was disconcerting.
Can I expect that written materils are still to arrive?
I was a late registrant.
RBB”
Russell, thank you for choosing NBI for your CLE needs. All of our webinars include a pdf download of the written materials. If you go to the My Courses section of your My Account and click on the course title, you will be taken to the product details page. There is a “My Course Materials” section on this page with a link to download the course book. A customer service representative will be reaching out to you to help with any further questions you may have.
“My experience is limited to two programs, but I found one to be very good and the other to be unengaging. I decided to pay more for my online CLE this year hoping for a higher standard of programming.”
Thank you for the review, John, and for being a valued NBI unlimited CLE subscriber. We’re sorry to hear one of the courses you took did not meet your expectations. Your personal account representative will be reaching out to you soon. We’re always looking for ways to improve our courses and we value your opinion.
“NBI provides a tremendous amount of information, but it should be presented in a more audience-friendly format to accommodate all learners. Please include visuals (graphs, charts, etc.), chunk information that is relevant together, and do include a bit more info on legal cases that support certain info (not just the name of the case). Those are interesting and helpful, but I forget the relevance once the webinar is over. If the key points were on the handouts, it would make those notes more useful.”
Thank you for the review, Ivette. We’re happy to hear you find our courses informative. We appreciate you taking the time to provide us with your feedback. We are always looking for ways to improve our courses.
Thank you for the review, Kimberly. While we’re glad to hear that you found this course informational, we’re sorry that it did not meet your overall expectations. At NBI, we have a satisfaction guarantee. Someone from our customer service team will reach out to you to discuss how we can make this right.
“The course was far too expensive, especially considering significant chunks felt like the instructor was reading directly from a slide.
If you're going to charge this much, it should be engaging and the content should be updated every year. At its current state, I'd say it's about 50% overpriced.
Despite that, it's still one of the better CLE experiences I've had. Granted, that may say more about the CLE market than anything else.”
Matt, thank you for your feedback and for taking the time to speak with our customer service representative. We’re always looking for ways to improve our courses and we value your opinion.
“Too much time was spent on information pertaining to state-related topics - the state of LA or VA. Not helpful for those of us not located in those states & who don't deal with state income tax”
Karen, we're sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
“The presenters did well in disseminating good information in an understandable manner. NBI is behind the times with many competing continuing education providers allowing access to the webinar for a limited time. You simply cannot retain 8 hours of information after a single attendance. I would increase my rating to four or five stars if NBI provided even limited access to the recorded webinar for those who attend the live program.”
Thank you for the review, Nathan. We’re glad you enjoyed your course. We are always looking for ways to improve our customer experience and appreciate your feedback.
Thanks for the review, Joseph. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
“The content is good and there are many options for CLEs, but NBI doe not send CLE certificates in a timely manner which delays reporting credits to your respective bar.”
Thanks for the review, Jason. We’re glad that you enjoy our wide variety of CLE courses. We are always looking for ways to improve our customer experience and appreciate your feedback.
“The course was supposed to be an hour, but the instructor ended early and didn't go into detail on the items in the course description. I didn't find it to be very informative or helpful.”
Thank you for your feedback. We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“The course was completely repetitive, although i did learn a few new things as well as lots of just common sense things that may not have been needed in the seminar.”
Alexis, we’re sorry that the overall course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
“Speakers should know the audience that they are addressing; The first speaker assumed that there were only attorneys attending. He at least acknowledged that there were attorneys of all levels attending. The second speaker was interesting. The third speaker read off the slides, boring!!!”
Thank you for your feedback. We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“The selection of topics is good. I wish it was little more state focused. My biggest complaint is that most of the seminars are 6 hours long! That is a little too long (just finding the time do a CLE of that length and focusing for that long). I think 2 hour chunks would be more helpful. Also, the materials are also too long. I really don't want hundreds of pages to read through.”
Thank you for your feedback, Jennifer. We do offer shorter duration courses. You can locate them by using the duration filter in our course catalog and selecting the range you’re are looking for. Similarly, you can locate state-specific courses by using the state-specific toggle on the state filter in our course catalog. If you have any questions about our CLE courses, our Customer Service team is here to help! (800) 930-6182
Thank you. We agree that getting your CLE credit should be easy. That’s why we carefully design our courses to satisfy all of your credit requirement needs.
“i am an ohio attorney. the presenters spoke as to the law in their particular states. although well informed, the materials were not relevant as to ohio probate. not anyone's fault. probably won't do NBI again for those reasons. thanks anyway.”
Lawrence, we’re sorry to hear about your experience. We do have a state-specific toggle on the state filter in our catalog that lets you filter down to state-specific courses. A representative from our Customer Care Team will be reaching out to you to make this right. We hope you will give us another chance!
