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Nationwide Bathrooms Reviews

3.3 Rating 772 Reviews

57 %

of reviewers recommend Nationwide Bathrooms

Company Reviews

3.3

Based on 772 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 095 5000

Location:

135 Doncaster Road, United Kingdom
Barnsley
S70 1UF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to change my delivery slot at the last minute and they were so helpful in the office and tried everything to ensure the safe delivery of my goods. I was particularly impressed as they even rang to check that I had received it because it had to be left with a neighbor in the end.”

Posted 1 year ago

“I put in a order for a basin waited to heard from them , no reply tried calling the after sales but this just when to answer phone , giving office opening time so check the time 3.30 so may be and error that phone be switch over early next day tried again same thing so now I’ve cancelled my order see if I get a refund before taking it further ( this has been one bad experience which I will not repeat with these)”

Posted 1 year ago

“I found the website well laid out and easy to use. Prices were great value and ordering was very easy. Delivered in excellent time with a call the day after ordering to confirm delivery day. All were delivered in excellent condition although there was a slight issue with one item which wasn't clearly marked as the correct item. After a couple of emails, all was sorted and everyone was extremely helpful in getting the correct product delivered to me. I would highly recommend this company.”

Posted 1 year ago

“DO NOT BUY FROM THIS AWFUL COMPANY. I have been chasing an order for ages and they just don't respond. I even had a notice saying it's on its way (leaving next day via DPD) and yes 8 days later still waiting. So whilst I wait for a reply or even my actual order I've turned to here to share my bad experience. I'm never buying from this rubbish company again, they just do not care.”

Posted 1 year ago

“Do not buy from this company. They are terrible - no delivery no update - over 2 months late and do not make a refund that was promised weeks ago - TERRIBLE MY WORSE CUSTOMER EXPERIENCE EVER”

Posted 1 year ago

“I purchased this product as a direct replacement for our existing showerhead. It was exactly as described and was very good value due to it being an on-sale item. Delivery was good. I was easily able to change my delivery date to one that was more suitable and was kept informed of the progress of the delivery. It arrived at the specified time and was exactly as ordered.”

Posted 1 year ago

“It was really nice to go into a showroom that was well presented and not be pressurised by sales people. The sales team were very helpful and the delivery was a lot earlier than originally predicted. We will shop here again.”

Posted 1 year ago

“We brought a whole new bathroom suite a couple of years ago, received it on time, and really pleased with it....2 years later we are still getting excellent service as I had to recently change the toilet seat....this was done as a good will gesture...I didn't expect that:) thank you very much and I will certainly recommend you to family and friends as I have in the past.”

Posted 1 year ago

“Do not order from this company! Placed the order arrived broken, been months and no one is replying to my emails or phone calls. Taking money from costumers and that’s it! Terrible service, terrible!!!”

Posted 1 year ago

“Everything was as expected, ordered, and collected as specified. Correct items, fitted myself, jobs a good un. Thank you all involved.”

Posted 1 year ago

“Just got my bathroom fitted today and the taps and towel rail I bought are great quality and look the part. Especially considering they were half the price of other retailers.”

Posted 1 year ago

“Don not buy from this place. The owner Mike assured me the smthe stick was avaliable. I paid 3 months ago and I am still waiting to recieve my bath panels. They even bother inform you. I’ve called 5 times the keep fobbing me off Avoid avoid avoid”

Posted 1 year ago

“Terrible experience. Ordered a tiwel rail and realised too late that they had added £12 delivery charge. Tried to cancel immediately but despite several attempts via emails which were ignored the item was delivered. Repeatedly tried to contact the company via email and phone - no response. Eventually got through to the sales team and was promised that a manager would get back to me. He never did. Instead I received a returns form. Completed that and returned the item. Received the refund but less postage both ways - which was nearly as much as the rail cost. I was very clear that I wanted the postage returned as I clearly tried to cancel immediately after the order. Absolutely disgusting service!”

Posted 1 year ago

“Terrible and shocking service. No information on feedback and do not deliver when they say the will. They have delayed my building project by 3 weeks waiting for a promised delivery. The staff have no idea and can not supply any information or updates. DO NPT USE”

Posted 1 year ago

“The toilet seat I ordered appeared on time but when unwrapped I noticed a hairline crack, I informed the supplier and they did not hesitate to send me another asap. Great service indeed.”

Posted 1 year ago

“DO NOT USE THIS COMPANY!!! Ordered on line complete Cloakroom Suite: Tavistock Vitoria Vanity Unit, Basin, Toilet, Toilet Seat and Burlington Cloakroom Basin Taps. They took payment and stole my money knowing that they could not fulfil the complete order! I received no email communication confirming order. I called and was told there is a problem with the basin-we don’t know when it will be available, we’ll find out and email you…A few days later an email informing me the goods had been dispatched- they arrived but NO BASIN…Called company, warehouse error goods should not have been sent without basin! When will basin be available? Don’t know manufacturers having problems with them!!! I told company to cancel complete order and collect goods as a vanity unit without basin is of no use and the basin is bespoke to unit (can’t get basin anywhere else either) I received an email with a ticket number - this informed me someone would contact me within 3 days! You’ve guessed - no contact, no replies to further emails, no answer on phone line, no answer to web form. However, this company is still selling the vanity unit and basin on line - I put 10 in my basket and they had the audacity to send me an email telling me that I still had time to check out my basket and pay more money for goods they don’t have! AVOID AT ALL COST”

Posted 1 year ago

“DO NOT USE THIS COMPANY - TAKES PAYMENT - NEVER DELIVERED ITEM - NO ANSWER TO SEVERAL EMAILS OR CALLS”

Posted 1 year ago

“Goods were delivered, as ordered, on time, by a very helpful driver who went above and beyond in helping us to carry heavy boxes up external steps. We would have really struggled without his help!”

Posted 1 year ago

“A pain-free process. Mike explained everything fully in a friendly and professional way and although my own views were fully respected and carried out to the letter he also advised when requested. Very pleased with the whole experience.”

Posted 1 year ago

“ordered 2 of the same item, when arrived one item was incorrect. after eventually being able to get a response. they said they would send out the correct item and take the incorrect one back. The new item arrived and was incorrect again. i have spent the last 10 days emailing with no response. shocking customer service.”

Posted 1 year ago

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Nationwide Bathrooms is rated 3.3 based on 772 reviews