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Nationwide Bathrooms Reviews

3.3 Rating 772 Reviews

57 %

of reviewers recommend Nationwide Bathrooms

Company Reviews

3.3

Based on 772 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 095 5000

Location:

135 Doncaster Road, United Kingdom
Barnsley
S70 1UF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service, I am still waiting for missing items from my initial order which arrived on the 12th of October and have tried on numerous occasions to contact the company on all of their telephone numbers which after selecting the correct order line as directed, which on every occasion took me through to the usual automated messages with accompanying annoying music, then each time after about 2 to 5 minutes I got cut off. I have also sent several messages to them via email but yet again, “No Reply”, my advice is don’t waist your time with this company, find another supplier !!”

Posted 1 year ago

“Poor, poor, poor service. Have been trying to arrange a refund for a faulty product for weeks. There is no customer services contact number and I am receiving no responses to emails to the support and customer services teams and also directly to a manager. Really disappointed with the service (or lack off) that there has been, but I will persist until I receive my refund.”

Posted 1 year ago

“Haven't had the installation yet, but very pleased so far. Mike was really good. Not pushy when he came out to see us and was really patient while we made our minds up! The installation date came quickly and we had some changes to the design after sleeping on it that Mike and the team were happy to accommodate.”

Posted 1 year ago

“Having real problems in returning some products. Firstly, they would not accept that I could return them. Once that was sorted, went to their site on a Saturday morning as their website and other links advertised it was open, only to find that they were closed. 170 mile round trip out of pocket. Since then, emailed many times and no response, tried calling but cannot be put through to customer services and no facility to leave a message. I just don't know what to do next as they refuse to communicate.”

Posted 1 year ago

“Hi I ordered a vanity unit and sink. I received unit and was told the sink would follow. It did not and when I chased it I was told it was OOS and they had no lead time. They did not have courtesy to inform me. The vanity unit was returned weeks ago and I am still awaiting a refund despite multiple emails which no one has replied to. I tried live chat but they read my enquiry and hung up. An item being OOS is unfortunate but the poor communication and customer service is unprofessional and unnecessary.”

Posted 1 year ago

“Online chat with customer services was very good - the lady I spoke with helped navigate me to the right product, even sending me photos of it that weren't available on the website. The shower screen arrived on time and in good order (on a pallet not thrown into the back of a transit van). Haven't installed it yet but we have had the same product before so no worries there. Price was best online by some distance.”

Posted 1 year ago

“delivery ticket stated vanity basin to follow but they sent email stating all delivered - tried to contact by phone - no response, emailed Monday and Tuesday - no response; have had to get credit card provider to withhold payment for the basin - to get basin elsewhere will cost me over £50 more as i now have to buy it on its own (a lot cheaper when combined with the unit) and pay postage as value is below free shipping! Live chat not working either!”

Posted 1 year ago

“Easy to order online, very quick delivery tracked all the way, and have the option of picking a different delivery time or leaving with a neighbor, the shower looks very good quality with solid brass, would highly recommend this company and would not hesitate to use it again.”

Posted 1 year ago

“Ordered and paid for item which was not received. Tried phoning, emailing and writing to the them but have not heard anything at all. Currently looking to use the legal process to resolve.”

Posted 1 year ago

“Order a radiator on line with a quoted delivery time of 3 to 5 days, received email confirmation. A week later chased no response, my wife emailed after trying to get through on phone - no response. I resent original email with an update - still no response - time elapsed now 14 days since they took payment in full!! Gave up with email and spent the day trying to get through on phone - rang out over 20 times no response. Finally got through to someone who was not interested in helping, took details agreeing they were well over there own delivery deadline, said would speak to despatch and ring back - you guessed right no call back. However later that evening received email saying they had cancelled my order and would issue full credit - but no reason - fantastic customer service. Think carefully before using this lot, pricing might be keen but that’s where any positives end. I have scored one star but that’s to high for this lot!!”

Posted 1 year ago

“Well where do I start, first off there was no way of tracking my order other than via the Shop App which was a complete waste of time as it didn’t specify when I could expect the delivery which bare in mind was ordered on the 28/09/22 and after several calls which involved many excuses as to why it had not arrived which to be honest would take me too long to type the goods finally arrived today and guess what, there were items missing. I contacted the Nationwide Radiator team about my order and explained my dilemma to the member of their team who told me he would contact the warehouse to see if they could look into why part of the order was missing and he would ring me back. Two hours later I rang back to be reassured by the same person of the team who told me that he was still waiting for a response from the warehouse team and would ring me back again! You’ve guessed it, no call back, which has left me thinking that I can only assume that the warehouse is in some far off country, may be North Korea where it is known that moving goods in and out of the country is a tad difficult, oh and not forgetting the time difference. I am by nature an optimistic person who will always try to take the positive from a negative situation but on this occasion I’m struggling, so my advice to you all is that whilst the goods ton offer appear to be good value for money getting hold of them is a different matter, so purchase with caution, in that if like me you have a Kitchen or bathroom being fitted to a schedule you will need to build in a time contingency ie 3-6 months to be on the safe side. 😞”

Posted 1 year ago

“A professional outfit that sells top-quality products and is most helpful on the telephone the delivery was timed to a one-hour slot which was great. Style and quality at a good price.”

Posted 1 year ago

“Excellent value products, really good pricing points, speedy delivery, and well-packaged goods - will shop here again for sure - already recommended to a friend who has had an equally good experience!”

Posted 1 year ago

“Received a basin and tried to return it. I’ve emailed and called 5 times now and no one has gotten back to me. They don’t seem to care about the small things like customers returns. Unfortunately for them I do much larger specifications for projects but I definitely won’t ever be using them again because of their poor customer service.”

Posted 1 year ago

“A terrible experience from start to finish. ordered item stating 3-7 days delivery. chasing emails went unanswered when item failed to arrive after 7 days. chasing phone calls directed by answer phone message to emails which go unanswered! 2 weeks later item finally arrived but completely smashed in box (very poor packing by them). called to complain and was told replacement would arrive in 5 days. it never arrived and when i call back to complain, they now cant actually tell me when it will arrive. over 3 weeks later i still don't have the item. The team seem uninterested in providing useful assistance and Mike the sales manager was equally unhelpful, begrudgingly apologising for any inconvenience caused by others?!”

Posted 1 year ago

“Received a faulty toilet - have been trying to arrange a replacement for over a month with no new delivery date confirmed. Have now given up and requested a refund as it is holding up other work on our property, but I am yet to receive any contact regarding the refund. Absolutely shocking customer service especially when the product was faulty, I have had to repeatedly chase for responses and no contact number has been provided to be able to talk to someone directly rather than email which would likely have provided a quicker and more personable resolution. The company has not been sympathetic or apologetic to the matter and I am left feeling like another number in the system. All I want at this point is a refund for a faulty product but I am still waiting.”

Posted 1 year ago

“Gave me a very good price for both stock and ex-stock goods. Agreed on a delivery date which was altered to suit me without any problem with driver bringing goods right to my door. Goods well wrapped and loaded on a pallet. Excellent service and would certainly use them again.”

Posted 1 year ago

“A professional outfit that sells top quality products and is most helpful on the telephone and the delivery was timed to a one-hour slot which was great. Style and quality at a good price.”

Posted 1 year ago

“Delivery of the whole order had to wait for 1 tap to arrive, which held up the progress of all the work. Very frustrating and caused unnecessary delays in the work start. Otherwise, very good.”

Posted 1 year ago

“AVOID-AVOID-AVOID. Please read the reviews, I wish I had. Delivered the wrong product and then constantly lied to, if I could get through, as they cut me off when they recognised my number. Nobody replies to any emails, even the 'owner'. Now cancelled the order and I will go through whatever means to get the refund I am entitled to. Only given one star as couldn't post with none.”

Posted 1 year ago

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Nationwide Bathrooms is rated 3.3 based on 772 reviews