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Natural Chemist Reviews

4.8 Rating 1,171 Reviews

95 %

of reviewers recommend Natural Chemist

Company Reviews

Product Reviews

4.8

Based on 1,171 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Natural Chemist:

Welcome to a better kind of pharmacy!
Finally a full-service traditional pharmacy integrated with natural and complementary health solutions. Qualified, integrative and caring.

Visit Website

Phone:

1300 882 303

Email:

info@naturalchemist.com.au

Location:

95 Greenwich Rd, Greenwich, NSW
2065

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Natural Chemist 5 star review on 6th June 2023

Natural Chemist 5 star review on 11th March 2023

Natural Chemist 5 star review on 24th February 2023

Natural Chemist 5 star review on 25th October 2022

Natural Chemist 5 star review on 24th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received supplements as they were delivered after I had gone away for Easter and Australia post did not take note of my instructions to leave the parcel in a safe place.I had a friend coming to pick up and put in fridge however the parcel is in a post office till next week when I return home . Will the supplements still be ok as they should be refrigerated!? Very annoying as all of this is so expensive.”

Posted 3 weeks ago

Hi Teresa, Thank you for your feedback. We apologise for any inconvenience caused by delivery timing of your supplements. We want to assure you that both probiotics you ordered are designed to maintain their efficacy under various conditions. One of them is shelf-stable and does not require refrigeration. The other probiotic's bacteria are resilient enough to remain effective even when exposed to higher temperatures for up to 7 days. While refrigeration is recommended for the GI Regulate probiotic once opened, the shipping delay should not significantly impact its effectiveness. Kind regards, Annie (Naturopath)

Posted 2 weeks ago

“I have only received one of my orders. I have been charged for 2 lots of 2 x Bergamet capsules and have only received 1 packet of 2.”

Posted 9 months ago

Hi Margaret, Thanks for reaching out. Your order was flagged by security as it was a duplicate. We since have finalised and processed the second order for you as requested. Kindest regards, Natural Chemist.

Posted 9 months ago

“I placed a script and paid for Express Post shipment. The script sat for 3 business days before being shipped out. Not good enough.”

Posted 1 year ago

Thank you for your review. Our team does our best to ship orders as soon as possible. We do sometimes have to order in new stock which can delay shipment out from our warehouse. We do appreciate your patience with us during that time. Kind regards, Annie (Naturopath)

Posted 1 year ago

“Two weeks after placing an order and I'm still waiting for a couple of simple items to be delivered to inner Sydney. No reply to request for help.”

Posted 1 year ago

Thankyou for your review, our team have responded to and resolved this case via email.

Posted 1 year ago

“So far not received anything, still waiting for order to arrive.”

Posted 1 year ago

Hi Jacob! Thank you for your review. Deliveries to WA are taking a little longer than usual due to the holiday period. We appreciate your patience. Our team has emailed you your tracking link! Kind regards, Natural Chemist

Posted 1 year ago

“I haven’t received the goods yet so can’t comment … in terms of price and fact it has to be sent from Qld means it’s too expensive to use and too long a wait over 10 days and still might not arrive before Xmas … I will try and source more locally in future”

Posted 1 year ago

Hi Helen, thankyou for your feedback regarding delivery! We hope you enjoy your products now that you have received them, and thankyou for your patience.

Posted 1 year ago

“Products good but customer service poor and rude”

Posted 1 year ago

“The medication delivered stated keep between 2-10 degree. I was unaware that was required when I ordered this. The package arrived wir a very warm cool pack and was left in my letterbox on a 22degree day. Useless order of $100.”

Posted 1 year ago

Hi Katja, Thank you for your review. I can appreciate your concern with the delivery of your item. Our team is indeed aware of the short transit time that Mutaflor has outside the fridge and therefore we do have certain procedures in place. Your order was placed on the 14th of October, which was a Friday. We do not ship Mutaflor on a Friday to avoid any delays over the weekend. Therefore, your order was held and shipped express on the Monday 17th of October, which lead to its delivery on the 18th October. Luckily, this does mean that the Mutaflor was delivered well inside the recommended allowed transit time and is definitely not a waste of your money. The product should be absolutely fine for use! Please feel free to call our team on 1300 882 303 if you wish to discuss this further. Kind Regards, Natural Chemist Team

Posted 1 year ago

“Goods not received . Too long for delivery”

Posted 1 year ago

Hi Colleen, I am terribly sorry for the delay on your order. I can see it has been shipped and is currently due to arrive between the 15th-17th. At the moment WA orders are taking slightly longer to arrive, due to back log with Auspost. Please feel free to call our staff on 1300 882 303 if you have any questions. Kind Regards, Natural Chemist Team

Posted 1 year ago

“Super expensive, I wish I shopped around before buying what the naturopath I spoke to recommended. Could’ve got these supplements anywhere tbh. $60 for vit E cream with some additives, only 100g, didn’t buy even though I was told “it’s made especially for you”. Yeah maybe but it’s vit E cream.”

Posted 1 year ago

“Paid for express postage, was delayed and then didn't even receive a notification to say that it was delivered ¯\_(ツ)_/¯”

Posted 1 year ago

“The packaging of my tincture was quite poor as my parcel was partially open.. I was also a little diappointed to receive a tincture without a dropper.”

Posted 1 year ago

Hi Dot, Thank you for your review. I am sorry to hear about your packaging and the damage upon delivery. We are working to improve this constantly, whilst also trying to maintain a level of sustainability for the environment. In regards to your herbal bottle, our portal does allow practitioners to select a dropper bottle if preferred. This was not selected for your herbal mix which is why it wasn't shipped with one. If specified on patients' scripts, we can accommodate a dropper infuture. I would recommend requesting this with your practitioner for next time! Please feel free to call our team if you have any further questions. Kind Regards, Annie (Naturopath)

Posted 1 year ago

“It took a very long time to process and arrive”

Posted 1 year ago

Hi Danielle, Thank you for your review. Our sincerest apologies for the delay. Unfortunately, the long weekend did interrupt our usual shipping times. I am glad you have now received your product :) Kind Regards, Annie (Naturopath)

Posted 1 year ago

“It took weeks until I received the order. Unfortunately, I had to pay EUR 46,19 to customs since the order price was wrongly stated by Natural Chemist. No reply from customer service regarding my request to refund me that costs up to now.”

Posted 2 years ago

Hi Sonja, thank you for your review and patience with our reply over the long weekend. Our customer service team has been in contact with you regarding your international charges. Kind Regards, Natural Chemist Team

Posted 2 years ago

“My order went to Genwich NSW not to me. Not impressed”

Posted 2 years ago

Hi Janine, Thank you for your review. Your order was indeed shipped to Tasmania however due to significant damage in transit by Auspost, it was sent back to us with a note of apology from them. This of course was out of our control, however we have organised a re-shipment for you express which will be shipped today! We thank you for your udnerstanding and patience while we resolve the issue. Kind Regards, Natural Chemist Team

Posted 2 years ago

“Communication is not good. I purchased 2 of the same item and they only sent one.”

Posted 2 years ago

“Great products and prices but not happy with the customer service. I understand that supply chains are a mess at the moment but the customers shouldn’t have to chase for ETAs after multiple deadlines pass and no stock. Placed an order in August and received it in Jan, the original ETA when ordering was 2 weeks.”

Posted 2 years ago

“I placed an order and the address entered incorrectly from your end and still now I did my best with Usps and aust post to get my item but no response till now and I need it for our case to start the protocol”

Posted 2 years ago

“I have not received my products still. My stuff did not get sent until I called to ask about its whereabouts? Very long process. I do not know what's the reason.”

Posted 2 years ago

“Usually have no issues but took ages this time and only seemed to get moving when I rang to complain. This is not cool. If its going to be late, just let people know please. Don't wait for them to call.”

Posted 2 years ago

Natural Chemist is rated 4.8 based on 1,171 reviews