Natural Chemist Reviews

Name: Natural Chemist
Rating: 4.73

4.7 Rating 1,266 Reviews

94 %

of reviewers recommend Natural Chemist

4.7

Based on 1,266 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Natural Chemist:

Welcome to a better kind of pharmacy!
Finally a full-service traditional pharmacy integrated with natural and complementary health solutions. Qualified, integrative and caring.

Visit Website

Phone:

1300 882 303

Email:

info@naturalchemist.com.au

Location:

95 Greenwich Rd, Greenwich, NSW
2065

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Natural Chemist 5 star review on 6th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service. I tried to get their packing team to send my orders no signature required, and just got fobbed off by the people who reply to the "contact us" emails. My business went elsewhere.”

Helpful Report

(Brookvale, 2100) - Posted 4 months ago

Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it. While our team is able to include delivery instructions such as "no signature required" with your order, it’s important to clarify that we rely on Australia Post to fulfill those instructions. Unfortunately, we cannot guarantee that their delivery personnel will always adhere to these requests, as this is ultimately at their discretion based on their policies and procedures. We believe our team responded to your enquiry with care, and we’re sorry to hear that this fell short of your expectations.

Posted 4 months ago

“Ordered 3 items on 23/12/2024 Paid for express post next day delivery Responded to the email for holiday period delivery Left a message on natural chemist answering machine nearly one week later never heard back Parcel arrived on new years eve. Dont take peoples money for express post when you know you cant deliver it and check your message machine.”

Helpful Report

(Brookvale, 2100) - Posted 4 months ago

Hi Robert, We sincerely apologise for the delay in your order and the frustration caused. One item was delayed from our supplier due to the holiday period, which impacted our usual 1–2 business day restocking timeframe. Your order was shipped via express post as soon as possible and delivered within 1 business day on New Year’s Eve. We regret the inconvenience and are reviewing our processes to ensure better communication in the future. Thank you for your patience, and please reach out if we can assist further. Warm regards, Annie (Naturopath)

Posted 4 months ago

“I haven’t received my order as yet , I’m still waiting for my purchase”

Helpful Report

(Brookvale, 2100) - Posted 5 months ago

Hi Verna, Thankyou for your review and for your order. I do apologise there has been a delay in receiving communication regarding your order. I can see your order was shipped same day on the 12th. The status is showing its awaiting collection as they were unable to access delivery area at the address provided. We truly appreciate your understanding, and we’re here to help if you have any other questions or concerns. Kind regards, Gabrielle

Posted 5 months ago

“Ordered over a week ago, no correspondence or tracking since then. Bit slow!”

Helpful Report

(Brookvale, 2100) - Posted 5 months ago

Hi Jane, thank you for your review. Your order was shipped on the 2nd of December for you, which is the same day as you ordered. I can see it was delivered 2 days later (4th dec) to your local post office and is awaiting collection. Delivery was attempted, however it seems no one was home. Our team have emailed you regarding your order. Kind regards, Annie

Posted 5 months ago

“took just over 7 days to get here from nsw to qld with express post.”

Helpful Report

(Brookvale, 2100) - Posted 7 months ago

“First issue, after I placed my order it took nearly 2 weeks to arrive, which is very poor. I had run out of my previous vitamins and went a week out with them. Second issue, I got an email address to the wrong person. My name is not Kate”

Helpful Report

(Brookvale, 2100) - Posted 8 months ago

“Unfortunately the parcel has gone missing. Even though there was a picture put forward from your courier yet no one has seen the parcel. It’s inside the building foyer with locked entry. This is a very expensive and disturbing problem.”

Helpful Report

Posted 11 months ago

Hi, Thank you for your Review. Our team have contacted you regarding a replacement. Kind regards, Annie (Naturopath)

Posted 11 months ago

“Can't get hold of anyone. Called the 1-300 3 times in 90 minutes. No one answers. Recorded message says 'you are number one in queue' then after 10 mins claims they have such a high call volume they will need to take a message and return the call. 3 messages, no call. Very dissapointing.”

Helpful Report

Posted 1 year ago

“I haven't received the product - can you please send it to me. Please let me know when you send it at samalabouvier@gmail.com”

Helpful Report

Posted 1 year ago

Hi Samala, I am sorry you have not yet received your order! I have tried to contact you to resolve this matter. Please get back in contact when you are available. Regards, Natural Chemist

Posted 1 year ago

“Product ordered and shown on line not exact match”

Helpful Report

Posted 1 year ago

Thank you for pointing out the change in the product labelling and packaging, and sorry that we hadn't updated our website with the new information. The product is formulated with exactly the same ingredients and we have now added the new name and image to our website. So sorry for the confusion. Kind Regards, Diana

Posted 1 year ago

“my product wasn't delivered and you guys refuse to refund me.”

Helpful Report

Posted 2 years ago

Hi Diego, Our team has gotten in touch with you regarding the delivery of your order to your local post office. Kind regards, Natural Chemist

Posted 2 years ago

“Whilst I like this service in theory the shipping times are appalling (I am not referring to Aus Post shipping time - I am talking about how long it takes for them to pack and dispatch the order)”

Helpful Report

Posted 2 years ago

Hi Julie, We appreciate your feedback and are sorry to hear that our shipping times did not meet your expectations. We relocated our warehouse recently and that caused some delays. Our team is working hard to get back to normal. We are also investing heavily in new warehouse technology which we expect will improve our future response times significantly. We apologize for any inconvenience caused and appreciate your understanding during this transition period. Warm regards, Annie (Naturopath)

Posted 2 years ago

“Placed the order on the 15th November. Never received the item.”

Helpful Report

Posted 2 years ago

Hi Sunethra, thankyou for your review. Feedback on shipping and delivery is always welcome so that we can always review and improve our processes. We have followed all necessary steps to get your item delivered to you as fast as possible, and Auspost shows that it is still in transit! Reduced overseas flights have unfortunately affected international postage at this time. Our team have responded to you via email so feel free to respond so that we can resolve this for you :)

Posted 2 years ago

“I paid for express post and it was delayed”

Helpful Report

Posted 2 years ago

Hi Lisa, thank you for your review. Your order was placed on a Sunday (outside our working hours). The product you ordered did have to be ordered in which was done on the Monday morning. Stock was received on the Tuesday and your order was shipped. We do apologies for the small delay in getting your order out to. Selecting express post does not guarantee immediate shipping as this will depend on stock levels. However it does guarantee that our team ships this on the express line and therefore it will arrive to you faster than standard. We hope you enjoy your supplements. Kind regards, Natural Chemist Team

Posted 2 years ago

“I tried to send these supplements back. The cost from the US to Natural Chemis which is overseas is ridiculous. I sent them an email before the supplements were shipped to cancel the order and they sent it anyway. The cost to send the items back is what I paid for which is $100 or more. Then they take 10% off of unopened items.”

Helpful Report

Posted 2 years ago

Hi Germany, We received your email after the shipment of your order. We apologies for the inconvenience caused by the timing of the events. Please see our email regarding the return of your order. Kind Regards, Natural Chemist Team

Posted 2 years ago

“I ordered an afvertised product of $41. I received a replacement of $27. The original product has now been removed from the website. Apparantly the 'retail price' of my replacement has now been upgraded. What a joke! The retail price is still advertised as $27 Future customers, please be aware!”

Helpful Report

Posted 2 years ago

“Order not received.”

Helpful Report

Posted 2 years ago

Hi There, Apologies for the delay. I can see your order is on the way, ETA due between the 29th and 1st of September. It should be with you very soon!! Please call our team if you have any further inquiries. Kind Regards, Annie (Naturopath)

Posted 2 years ago

“I ordered an Ethical Nutrients product of $41 but received an Inner Health product that I can buy at any of my local pharmacies for $27, instead. I therefor was over charged by $14. I also paid $14 for express postage - unnecessary as I could buy the received product locally. In all: I was overchatged by $28. I find it unacceptable and actually very dishonest. I hope I can be compensated fot the diffetence in price between the product ordered and the product received.”

Helpful Report

Posted 2 years ago

Hi there, thank you for your review! Ethical Nutrients is the parent brand of Inner health plus. Recently, they separated all probiotics from ethical nutrients into the baby brand 'Inner Health Plus' and updated their pricing and packaging. Our apologies for the lag in the product name and picture on our website. We have our team working on this now. The price paid is the updated retail price for the 30 capsules of Inner health plus gastro relief. Please call our team if you require further assistance. Kind Regards, Natural Chemist Team

Posted 2 years ago

“I am surprised at the number of good reviews. I have had several issues with this company, despite using this company for sometime as products required are unavailable elsewhere: (1) website is not user friendly; (2) site does not show if a product is unavailable yet accepts order; (3) no indication when 'scripts' expire; (4) slow email response; (5) I finally uploaded scripts, received confirmation, went to order - only to discover one product had been omitted - not I'll have to wait again to place my order. (6) Poor delivery. Overall I think it's a very disappointing "service".”

Helpful Report

Posted 3 years ago

Hi Bernadette, Thank you for your feedback. My apologies for your negative experience with us. We are making some major improvements in our stock management software which is aimed at solving our delayed stock updates. Recently with the pandemic, there have been industry-wide stock delays on lots of products due to importation challenges with reduced flights and shipping. This is currently still an issue for some businesses. This has caused delays in the manufacturing of new stock, which has led to out of stocks with us. We have allowed customers to "Preorder" desired stock as this is a way to guarantee themselves the next available stock. This has been appreciated by our customers as stock is often in and out of our store very quickly due to increased customer demand. We have made some major improvements in our customer service since your last order in November 2021 and we are continuing to update and refine our processes. Our website is currently under review and receiving a digital facelift for our users. We thank you for your patience with our replies as our small team receives increased customer inquiries. Kind Regards, Natural Chemist Team

Posted 3 years ago

“I have placed an order and did not get a confirmation email. After a week, I asked what was going on and the product was not in stock, I have paid express shipping so I should have at least been notified earlier. After asking for a refund, it still hasn’t been sent thru and it’s been a week of following up.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. Our confirmation emails are automated and should come through immediately. We do recommend checking your junk box as we find they can sometimes get lost there. We do apologize for the inconvenience of this. It seems the stock has been delayed with our suppliers. We do expect to receive stock however, we have not been informed of the eta for this. I am terribly sorry for the inconvenience caused. Your order has since been refunded for you. Kind Regards, Natural Chemist

Posted 3 years ago

Natural Chemist is rated 4.7 based on 1,266 reviews