“Jeffery called from a fake number (as when I tried to contact him auto voice announced it was no longer in service}. He used anydesk app that he coached me to install with the lure that I could recover all money lost that my husband had invested in Nettrix. A demo program can be run so that you think you making money in real time. My husband passed away recently so I was an easy mark. He said we could do a Mirror transfer of $1000 to "test" the system of Coinsmart . the e-transfer was sent but not received, nor did it "bounce back" as he explained it would. I called my bank and they could not retrieve it. Coinsmart sent am email saying they did not receive the deposit. I feel very foolish. He said I would be transferred to his boss named Steward David who would unblock the limit and soon I would get ALL my money back soon. It is plain to see I am not tech savvy. I was put on hold for some time while the e-transfer when thru. When Jeffery told me I should call my bank and insist I did this on my own and to not mention his part in it a red flag finally went up. I think I was put on hold so he could have time to hijack the transfer. I hope the authorities can catch these thieves,”
“Customer service is deceitful. Never tells the truth.
Lost 1800. And they won't respond to me at all. This company is a scam. They said they refunded me my money by email but they lied. Extremely angry.”
“This is such a rogue company, when they trap you, not only you cannot send crypto to other exchanges, but you are blocked to withdraw fund to your own bank account as well.
Those give high reviews, wait until when you fall in their manual review trap.
I strongly recommend avoiding using NDAX”
“I would strongly suggest you think twice before opening an account here. I have several issues with this site. The latest issue I'm having is with the app. I cannot withdraw to my wallet and support is not available on the app. Both are dead links. The technical issues combined with high fees and prices compared to other sites really gets under my skin. Every time I use this site I feel like I'm setting my money on fire!!!! Only positive to me is the fact they accept etransfer. Please fix!!!!!!!!!!”
“Highly disappointed at the blatant disregard of logic and the turnaround times. Beware, they WILL HOLD YOUR MONEY UNTL THEY SEE FIT. There is no logic to the holds and "compliance" and they offer no real solutions just delays and delays and you hoping to god after a week they haven't stolen your funds. There's more reliable exchanges.”
“Despite assurances that e-transfers from my bank wouldn’t be held for further review, the exchange held my e-transfer anyway. The exchange should change their name to Dowe Screw him n’ How.”
“Working in the software field I'm aware that beta software can have flaws but if there are critical "showstopper" bugs then it doesn't get released to the public. NDAX apparently has no issue with this. Thanks to their portfolio calculations not updating correctly to accurately reflect trades it has cost me hundreds of dollars due to incorrect information.
Having sent in a detailed explanation with screenshots and step by step instructions to their support department in order to bring this bug to their attention (at the very least) I'm left with the question. Support? what support? Day 4 and not even a first reply.
Clearly time to be moving platforms”
“I gave them multiple chances, but they failed horribly each time. Transfers that take days is nothing short of catastrophic in crypto, and was in my case. This "exchange" cost me hundreds of dollars multiple times. Do not use this garbage.”
“NDAX is the worst broker I have ever dealt with, they delayed processing my deposit for more than 7 days twice. The deposit was supposed to take 1/2 hour and the other one 1 day maximum. I struggled to get in touch with them. They don’t call back. There is no love chat. They don’t answer your email. After about 7 days they finally deposited my money and by that time crypto prices went up and lost about 10% that I would have earned if they were a reliable broker. I definitely advise that no one ever uses NDAX. Don't forget their spread is super high given the fact that your investing your own money without a leverage. They are so cheap that they don't hire any customer support live chat agents or phone agents! I hate my experience with them. They wasted many investment opportunities for me by their late processing, and their garbage communication.”
“Nice interface, awful customer service, ineffecient communication, lack of transpary, currencies being hold for no apparent reason. Watch out if you need quick transfer/actions.”
“It's five days and I'm still waiting for my crypto transfer to an external wallet to go through. I've contacted customer support through email, but they refuse to resolve the issue by email, I have left voicemail messages & multiple emails with just generic responses. This is by far the worst service I have encountered!”
“It's three days and I'm still waiting for my crypto transfer to an external wallet to go through. I've contacted customer support through email, but they refuse to resolve the issue by email, they insist on a phone call which so far I haven't been available when they decided to call me, and of course you cant get through to anyone if you call them, you have to request a callback.”
“I created an account and verified my email address but I still got a response that my email address is not verified. I sent an email to compliance but no response from them till now”
“ndax has serious issues with sending money out of the exchange and they will give you frustrating turnaround times for response. in my opinion coinsquare is the way to go also regulated by "fintrac", and a very clean easy to use platform.only thing is they dont support all the coins like how binance does.but better customer suypport and faster turnaround times.”
“NDAX refused to transfer my crypto to another platform. they told me the transfer was rejected with no explanation. spent hours on it with only rude service. i am still trying to get my xlm off the platform and they won't allow it. they should be sued.”
“If you like waiting a year to get response from support with no help at the end of it this is the exchange for you. These ignorant f kept me on the leash about getting my money back that I accidentally sent to the wrong address on there site for over a year just to discard my last email and say they can’t help when I was told multiple times I would get my money soon. This was by no mean a little hit to the bank either, actually my whole life savings, -30k , I’m only 20. And I’m not that upset they wouldn’t get the money back, I’m more angry they led me on for a year and then brushed me off, f these people !!!!”
