“I would strongly suggest you think twice before opening an account here. I have several issues with this site. The latest issue I'm having is with the app. I cannot withdraw to my wallet and support is not available on the app. Both are dead links. The technical issues combined with high fees and prices compared to other sites really gets under my skin. Every time I use this site I feel like I'm setting my money on fire!!!! Only positive to me is the fact they accept etransfer. Please fix!!!!!!!!!!”
“Highly disappointed at the blatant disregard of logic and the turnaround times. Beware, they WILL HOLD YOUR MONEY UNTL THEY SEE FIT. There is no logic to the holds and "compliance" and they offer no real solutions just delays and delays and you hoping to god after a week they haven't stolen your funds. There's more reliable exchanges.”
“Despite assurances that e-transfers from my bank wouldn’t be held for further review, the exchange held my e-transfer anyway. The exchange should change their name to Dowe Screw him n’ How.”
“Working in the software field I'm aware that beta software can have flaws but if there are critical "showstopper" bugs then it doesn't get released to the public. NDAX apparently has no issue with this. Thanks to their portfolio calculations not updating correctly to accurately reflect trades it has cost me hundreds of dollars due to incorrect information.
Having sent in a detailed explanation with screenshots and step by step instructions to their support department in order to bring this bug to their attention (at the very least) I'm left with the question. Support? what support? Day 4 and not even a first reply.
Clearly time to be moving platforms”
“I gave them multiple chances, but they failed horribly each time. Transfers that take days is nothing short of catastrophic in crypto, and was in my case. This "exchange" cost me hundreds of dollars multiple times. Do not use this garbage.”
“NDAX is the worst broker I have ever dealt with, they delayed processing my deposit for more than 7 days twice. The deposit was supposed to take 1/2 hour and the other one 1 day maximum. I struggled to get in touch with them. They don’t call back. There is no love chat. They don’t answer your email. After about 7 days they finally deposited my money and by that time crypto prices went up and lost about 10% that I would have earned if they were a reliable broker. I definitely advise that no one ever uses NDAX. Don't forget their spread is super high given the fact that your investing your own money without a leverage. They are so cheap that they don't hire any customer support live chat agents or phone agents! I hate my experience with them. They wasted many investment opportunities for me by their late processing, and their garbage communication.”
“Nice interface, awful customer service, ineffecient communication, lack of transpary, currencies being hold for no apparent reason. Watch out if you need quick transfer/actions.”
“It's five days and I'm still waiting for my crypto transfer to an external wallet to go through. I've contacted customer support through email, but they refuse to resolve the issue by email, I have left voicemail messages & multiple emails with just generic responses. This is by far the worst service I have encountered!”
“It's three days and I'm still waiting for my crypto transfer to an external wallet to go through. I've contacted customer support through email, but they refuse to resolve the issue by email, they insist on a phone call which so far I haven't been available when they decided to call me, and of course you cant get through to anyone if you call them, you have to request a callback.”
“I created an account and verified my email address but I still got a response that my email address is not verified. I sent an email to compliance but no response from them till now”
“ndax has serious issues with sending money out of the exchange and they will give you frustrating turnaround times for response. in my opinion coinsquare is the way to go also regulated by "fintrac", and a very clean easy to use platform.only thing is they dont support all the coins like how binance does.but better customer suypport and faster turnaround times.”
“NDAX refused to transfer my crypto to another platform. they told me the transfer was rejected with no explanation. spent hours on it with only rude service. i am still trying to get my xlm off the platform and they won't allow it. they should be sued.”
“If you like waiting a year to get response from support with no help at the end of it this is the exchange for you. These ignorant f kept me on the leash about getting my money back that I accidentally sent to the wrong address on there site for over a year just to discard my last email and say they can’t help when I was told multiple times I would get my money soon. This was by no mean a little hit to the bank either, actually my whole life savings, -30k , I’m only 20. And I’m not that upset they wouldn’t get the money back, I’m more angry they led me on for a year and then brushed me off, f these people !!!!”
“its not reflecting market price,
by the time that the coins up 25% on Coinbase, it was down 9.90% on NDAX , imagine how much you could loss,
I am talking about Polkadot price, on June 22nd at 11:00 am and around that time.
i did nit pay attention to this before but now i know,
i contacted the customer services and thy said ...the price is not reflected their platform...
i will leave this platform soon and I recommended to everyone to do so...unless they fix this problem and start being honest.”
“Saturday i sent $2530 from my business account to my NDAX account ( i have done this before in the past) now they said they need to further review my transactions and was told to open another business account on NDAX. I do not want to do that and ask for my money to be transferred back into my bank. I have emailed and called them countless times and I'm being ignored. Their customer service is a joke. They dont value their customers, the online chat support has no one tending to it. I have been waiting for days for a response! What type of BS is this. Planning on taking legal action if i dont get a hold of them this week. Ridiculous
Live chat does not work
Phone number they have listed does not work
Emails take forever for response”
