Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Nespresso Reviews

2.0 Rating 286 Reviews

21 %

of reviewers recommend Nespresso

Company Reviews

2.0

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Nespresso Reviews

Write Your review

Tell us how Nespresso made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 28th December 2023

21

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently our Nespresso Virtuo Next machine started acting up. We went through the procedures for troubleshooting in the manual and on the website. Nothing seemed to fix it. I then phoned the Canadian 1-800 number. The nice lady employee asked me to go through a series of steps but again nothing seemed to work. She then confirmed my address as I am a Nespresso member and my other information and promptly ordered me another machine exactly like the one I have. It was here in 2 business days. Now ...that is what I call excellent customer service!”

Posted 3 years ago

“Recently our Nespresso Virtuo Next machine started acting up. We went through the procedures for troubleshooting in the manual and on the website. Nothing seemed to fix it. I then phoned the Canadian 1-800 number. The nice lady employee asked me to go through a series of steps but again nothing seemed to work. She then confirmed my address as I am a Nespresso member and my other information and promptly ordered me another machine exactly like the one I have. It was here in 2 business days. Now ...that is what I call excellent customer service!”

Posted 3 years ago

“Always very speedy delivery and customer services sort any issues very promptly and well.”

Posted 3 years ago

“Very easy website / quick delivery times / good stock depth & range / good customer support if missing items etc Be good to have a point scheme to allow free coffee etc”

Posted 3 years ago

“Website is easy to order from however it’s no great only being able to order multiples of 50 as I didn’t need that many for my dad Delivery was far quicker than expected though”

Posted 4 years ago

“So easy to order line. Always free samples to let you try out new products before you buy. Super quick delivery. Love being able to easily recycle used pods; just order a free bag, fill it up and drop off at UPS.”

Posted 4 years ago

“Nespresso’s customer service is second to none, I had an issue with my machine and their repair department dealt with it quickly. My machine was collected by courier, repaired and returned a few days later. Unfortunately it was damaged when I received it back, I sent some photos of the damage and within a few days they had sent me a new machine. I love my coffee machine and recommend Nespresso to all my family and friends. A big thank you to Nespresso from me.”

Posted 5 years ago

“My father in law who is 72 his machine broke recently which I brought for him. I have just called to order a replacement part and the customer service was outstanding. I will never buy a different make as I have never been made to feel such a valued customer like I have just been. Well done Stephen in technical support”

Posted 5 years ago

“Tried a lot of cheaper branded Nespresso pods but keep coming back to Nespresso as nothing comes close. Superb coffee pods, never disappoint.”

Posted 5 years ago

“Very good machines! High-quality products, and very helpful staff in the shop.”

Posted 5 years ago

“Lovely free gift, free delivery and delicious coffee. Great!!”

Posted 5 years ago

“Coffee is so IMPORTANT in the morning. I ran out of every one of my pods and went online and was able to get NEXT DAY delivery (with the help of Amazon Prime) so the world could have me in it as a pleasant human”

Posted 5 years ago

“Next day delivery...track and trace info immediately...order acknowledged within minutes”

Posted 5 years ago

“Nespresso are amazing to deal with,easy ordering and prompt delivery,apart from the product being delish! They actually want you to be happy, oh joy!”

Posted 5 years ago

“great coffee and brilliant delivery”

Posted 5 years ago

“Very quick delivery. Great service.”

Posted 5 years ago

“I got the Aeroccino as a free gift from Nespresso, after I bought one of their machines and 150 capsules. The order was very easy, customer service was polite and easy to deal with and the product arrived very quick.”

Posted 5 years ago

“Splendid quality & Customer satification.”

Posted 5 years ago

“Service was amazing. Delivery is free. Super quick and fabulous coffee. Highly recommended.”

Posted 5 years ago

“Easy to use website and quick delivery.”

Posted 6 years ago

«
1
2
3
4
5
»

Nespresso is rated 2.0 based on 286 reviews