Nespresso Reviews

1.8 Rating 353 Reviews

18 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

1.8

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Nespresso deliver on time?

Helpful Report

(2 weeks ago)

Greater than 15% of reviewers feedback is Nespresso normally delivers on time.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ Overrated machine and expensive pods. The ONLY way to buy pods is through Nespresso or via Amazon with limited choices. No local source is available. And they have carrier delivery problems now. I am going back to the kcup machine. MAYBE in 2030 when the verturo patent expires and they have humility I will try again…but more than likely they will be replaced. ”

- Anonymous

Nespresso Reviews

Delivery - Average