Nespresso Reviews

1.8 Rating 380 Reviews

17 %

of reviewers recommend Nespresso

1.8

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Nespresso resolve customer queries?

(1 day ago)

Greater than 46% of reviewers feedback is Nespresso resolves customer queries within an hour.

(1 day ago)

76.74%

Industry Average

“ Got my order 3day in advance. Loved the free 3 gifts also. Great coffee great service. ”

- jack carr

“ LOVE YOU Nespresso BUT PLEASE MAKE A SINGLE OR DOUBLE SERVING MATCHA POD!!!!! ALSO YOUR STAFF FROM CUSTOMER SERVICE SECTION ARE LAZY!!!! ”

- Anonymous

“ The customer service has always been superior. I have never had a problem/question that they weren't able to solve or resolve for me. ”

- Loretta