Net World Sports Reviews

Name: Net World Sports
Rating: 2.95

3.0 Rating 419 Reviews

49 %

of reviewers recommend Net World Sports

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Metrics

3.0

Based on 419 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Net World Sports 1 star review on 17th July 2024

Anonymous

Net World Sports 1 star review on 16th July 2024

Heather

Net World Sports 1 star review on 20th April 2024

BENJAMIN EVERETT SPERRY

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As many others here are writing I have had the exact same experience with this company. Ordered a product that was promised delivered no later than a specific data, but product did not arrive. When calling customer support I ended up in an endless queue that seems to be no more than an answering machine. I ended up being the first in line for a good 50 minutes without being connected to the next available customer representative.”

Helpful Report

Posted 4 years ago

“I ordered a goal post set and target net (as a Christmas gift) from this company, which according to their email was to be delivered no later than 15th December 2021. Needless to say it did not arrive on the 15th December. I endeavoured to contact them by sending numerous emails - no response, their online chat facility - inoperative and by phone. I had previously made an upgrade to my order via the telephone and eventually spoke to a sales representative who informed me that although the upgrade was made on the phone the original order was made online and this would necessitate contacting their customer service department. I attempted this on a number of occasions to find I was usually around caller no. 30 waiting to speak to a representative. This system moves at a glacial pace, which may discourage people from staying on the line. I estimate that I would want to be on hold for approx. 5 hours before I could possibly get to speak to a representative. Interestingly, their sales line does not require such waiting periods. This order may yet arrive before Christmas (2 days away), however, as I have not even received a tracking number / dispatch update I have my doubts. Please be aware of this if ordering from this company. This was my first experience of ordering from this company and most certainly will be my last.”

Helpful Report

Posted 4 years ago

“Attention - Fournisseur peu fiable et non-recommandé. Ce que vous voyez n'est pas ce que vous recevez et même avec photo a l'appuis on refuse de reconnaitre que le produit livré n'est pas le produit afficher sur la confirmation de la commande. Warning - Unreliable supplier - Not recommended. What you see is not what you get. Even with pictures and screen prints proving the contrary, they refuse to admit having shipped the wrong product.”

Helpful Report

Posted 4 years ago

“Fraudulent online-shop I Ordered a football net, this is not what I wanted. I didn’t use the net and neither opened it. Now for more than 1 week I tried to send it back and get refund, however this company does not have a clear return instruction. They don’t have a customer service, you cannot call them. You can only fill in an online form and after one week I got a respond and they asked me why I need to return the product ? I ansered them, and two days later they send me a very complicated form to fill in with many questions why I need to return with many conditions such as they will keep 25% of the value, and the product must be returned within 14 days (9 days already gone as they didn’t respond to my return request). Also, on their website not clearly mentioned that they are located in the UK so I will need to pay 50€ to return the item and also will never be able to send the product back within 14 days since they delayed send me their complicated return fom by 9 days.”

Helpful Report

Posted 4 years ago

“Awful service, no tracking order, had to chase up order 4 times, on hold for over 2 hrs in total as they don’t reply to emails only to be told the item I purchased wasn’t in stock. Avoid this company at all costs.”

Helpful Report

Posted 4 years ago

“They never reply to emails and when you finally get on the live chat they give you a load of nonsense about the order was not uploaded or was not updated in the system. Still waiting for any response that order is being sent and please dont bother waiting for the courier or tracking number.”

Helpful Report

Posted 4 years ago

“Please do not buy anything from this website unless you are ready to deal with SA customs. We thought we were dealing with an SA company only to be contacted by Customs. It is not an SA company....whatever you order is imported and you are left to deal with the import clearance nightmare.”

Helpful Report

Posted 4 years ago

“Sammie, thanks so much for sending me the missing poles for my 3m x 3m x 3m golf driving cage. The parts had obviously fallen out in transit and you attended to it promptly and professionally. I will definitely use networld in the future.”

Helpful Report

Posted 4 years ago

“I paid a premium for delivery of some items on Saturday 20th November. It was a time-sensitive delivery I needed as a gift on Saturday 20th Nov. Items never arrived. I called the seller on the morning of 22nd Nov & asked them to cancel the packages and refund me. They said I had to wait for the packages to get back to them first (not sure why when this is not my error or fault). Yodel knocked on my door on 23 Nov saying they had 1/2 packages for me. 1 had been returned to the seller, the other was still out for delivery, so here it is. I rejected the delivery and asked the Yodel driver to return the item to sender. It's now 1st Dec, still no refund, no apology, and no response to the PayPal case I have opened. Net World Sports is an appalling company. I would never shop with this company again - avoid like the plague.”

Helpful Report

Posted 4 years ago

“I ordered a batting cage from them and when it was delivered I realized I had ordered the wrong size. I was hoping for a quick exchange. But, after weeks of back and forth I had to pay $94 for shipping back the two boxes. Then they only credited me back 65% of my purchase price because of a restocking fee. This is even though I only opened the two packages to put the return labels on as they suggested-all the cages and poles were still wrapped in the original plastic!! There are so many other places to buy from at the same price with better service and policies.”

Helpful Report

Posted 4 years ago

“Bought basket ball hoop 400 euro. Bubbles and problems with paint after few months before i pit it up while stored in shed. They didn't help, said it didn't affect the performance. Woud not recommended them or buy from them again as was clearly a fault with the paint”

Helpful Report

Posted 4 years ago

“Avoid this company at all costs We put 2 so called windbreaks and thy blew down within 2 days in 35km/h moderate winds. The company refused to refund or provide a fit for purpose product. The webbing fell apart. The company said the product should be taken down in strong winds. 35km/h are not strong winds and refuse to support the customer or product.”

Net World Sports 1 star review on 18th November 2021

Helpful Report

Posted 4 years ago

“We were reluctant at first with the fact that our cozy spa heater start heading to temperature. We follow the steps needed for a replacement or refund. Networld sports sent us an upgraded brand new cozy spa along with the lid and filters that we had recently purchased for broken cozy spa which did not fit this new one. You’re very pleased with this company‘s honesty and swiftness, especially during a pandemic. There were no more questions asked after we sent all information needed. They replaced everything free of charge and shipped To us from the European Net World Sports Co. Happy customers 😊 Mr & Mrs Watkins”

Net World Sports 5 star review on 23rd October 2021

Helpful Report

Posted 4 years ago

“I was a little worried after seeing other reviews, but I ordered A 6x4 goal for my son's birthday present. It arrived on time and very happy with the product, its a lot stronger than I thought it would be.”

Helpful Report

Posted 4 years ago

“Do not trust this company. I am still waiting on a refund because they listed their product wrong and told me it was my fault. Terrible company.”

Helpful Report

Posted 4 years ago

“I ordered a soccer goal and needed it within 3 days for a birthday party. They offered expedited freight for an extra cost and said it would deliver in 2 days. I delivered more than a week after I ordered it. I told them I wanted to return it and they told me I would have to pay my own return freight cost. They are not customer focused! I will not do business with them again!”

Helpful Report

Posted 4 years ago

“Please avoid like the plague. I ordered a table tennis table for my son costing of £400 well in advance for it to arrive for 9th of August. however it arrived 3 days late missing the Birthday and it wasn’t just broken it wad practically useless as the two sides of the table do not fit as two sides are different in height. After numerous emails they agreed to receive it back before a refund. They had hired a company who just sent one person to carry a 68kg rectangular box with no handles. So the courier couldn’t lift it , same with the second man and then I received a phone call telling me to be at home and lift the table for the 3rd courier who came. Now it’s been 2 weeks since it has gone back and I have just been told they don’t know where the table is. So I have still not being refunded. I don’t think I have to say anymore here”

Net World Sports 1 star review on 17th September 2021

Helpful Report

Posted 4 years ago

“Don't ever use this company they take your money and don't deliver the goods. They don't respond to your emails phone lines are closed go somewhere else. Thanks for ripping off a grassroots football club I don't know how you sleep of a night.”

Helpful Report

Posted 4 years ago

“Received faulty product - clearly damaged in production or transit. They refused to replace and then ignored all correspondence. Worst customer service I’ve ever experienced. And I don’t usually write reviews but these people shouldn’t get away with fleecing customers.”

Helpful Report

Posted 4 years ago

“A truly dreadful company to deal with. Emails and messages that contradict each other. A telephone line for customer services that no one answers, goods not dispatched, poor delivery timetable and staff too poorly trained or too inept to deal with problems of their own making. If you think you're saving a tenner you'll pay it back ten times over in stress!!”

Helpful Report

Posted 4 years ago

Net World Sports is rated 3.0 based on 419 reviews