Net World Sports Reviews

Name: Net World Sports
Rating: 2.95

3.0 Rating 419 Reviews

49 %

of reviewers recommend Net World Sports

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Metrics

3.0

Based on 419 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Net World Sports 1 star review on 17th July 2024

Anonymous

Net World Sports 1 star review on 16th July 2024

Heather

Net World Sports 1 star review on 20th April 2024

BENJAMIN EVERETT SPERRY

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a fire pit table and rattan furniture absolutely superb but wished I’d ordered another set without fire pit table. Unfortunately I’d ordered a small rattan sofa with coffee table and the cushions are so uncomfortable. The company would have taken it back but I’d thrown all the boxes away. My fault.”

Helpful Report

Posted 3 years ago

“I ordered the wrong item. Tried contacting them to abort shipment. That didn't work. I refused delivery, and had package returned to sender. Company refused to credit me, so I filed a complaint with my credit card which took care of the matter. Two months later Net World Sports is trying to re-charge me. I have a video of the attempted delivery and me signing for a return to sender. I have the tracking number, and still New World Sports is attempting to re-charge me for the item. Beware! Sleazy company.”

Helpful Report

Posted 3 years ago

“Highly impressed about the after sale customer service. Can recommend to anyone without doubt. Friendly , professional , quality and fast service. Will definitely use Net world Sports again. Many thanks.”

Helpful Report

Posted 3 years ago

“Fantastic customer service received from Sammie...he quickly took care of resending a couple of items that had arrived broken in the delivery. All other items arrived in great shape and we look forward to improving our soccer practices with our new training equipment!”

Helpful Report

Posted 3 years ago

“Horrible and most likely a fraudulent company. I finally contacted my credit card/bank and filed a fraud claim to receive a refund after an item I ordered didn't arrive for two months. Avoid doing business with this company.”

Helpful Report

Posted 3 years ago

“Avoid this company. Bad communication and the item never arrived within the agreed time. Had to cancel. 45 mins on the phone waiting for my call to be answered”

Helpful Report

Posted 3 years ago

“AVOID, AVOID, AVOID this awful company. I purchased a 12x6 PROFLEx Pop Up goal around two weeks ago. Upon delivery, I noticed that the back bar of the goal was bent and would not sit flush with the floor. I contacted the company to get the item swapped - I’m aware that things often get damaged in transit, so this was not an issue. Net World Sport then tried to enter into some sort of strange negotiation with me. They stated that the damage does not affect the use of the goal… granted, but you wouldn’t accept a new car with a dented door panel would you!?! They first offered to refund me 10%, then they tried offering me a 20% discount code and now they have gone quiet and are not replying to my emails. All I want is for my item to be exchanged, or a level of compensation which is fitting, which I am entitled to under the Consumer Rights Act. Please shop elsewhere, companies cannot operate like this in 2022!”

Helpful Report

Posted 3 years ago

“We had to order a soccer net July, 2021. Due to a rather busy summer we were not able to assemble the soccer net until April, 2022. A part was missing from the box (due to a damaged during shipping). When I phoned, Sammie explained that they don't cover any missing parts after 30 days. When I explained the situation, she made an exception and is shipping us the missing part! I really appreciated her understanding and help. Made my day better! Thank you for the great service.”

Helpful Report

Posted 3 years ago

“Items arrived damaged. Networld accepts that they are damaged but has said that it doesn't affect the performance of the product so they won't take them back. The customer service agents are polite but sticking to their "policy". So now I'm having to return them at my own expense which is leaving me £30 out of pocket - not happy.”

Helpful Report

Posted 3 years ago

“Although the reviews had scared me- I have to say they really made me nervous- net world delivered on the product that I ordered. Additionally, the customer service was good. In times like these- were shipping anything is challenging- they communicated effectively and delivered a quality product in a timely manner. The product exceeded expectations.”

Net World Sports 5 star review on 26th April 2022

Helpful Report

Posted 3 years ago

“Ordered some football gear 29 March last month on standard shipping which is 4-8 business day shipping now with Easter approaching I don't have anything and it looks like Easter Friday will affect the delivery of my goods which were supposed to arrive no later than Monday the 11th for me. Contacting customer service is futile as all they offer is a minor apology and during this process I didn't receive a notification once alerting me in the lateness of my delivery. So all in all don't trust this company”

Helpful Report

Posted 3 years ago

“Order showed no movement on the waybill after a few days, so I contacted Net World. They said the courier must have lost the package so they dispatched a new package through DHL express shipping. The package was detained by South African Customs, as an incorrect package value was stated by Net World, which did not match the commercial invoice I was supplied. Customs wanted to charge me a penalty of more than 3x the value of my order, to clear it. I contacted Net World again, and they said they would pass my message onto their logistics department... Still no reply. I cannot justify paying the penalties, stemming from supplier incompetence, so it looks like the package will be disposed of and I will be out of pocket, with no paid for product. This also does not guarantee that South African Revenue Services (SARS) won't still demand some form of payment from me, if they can't recoup the cost of the storage value. Disgusting business practice and customer service. DO NOT USE!!!”

Helpful Report

Posted 3 years ago

“Terrible customer service. They don't tell you about hundreds and hundreds of duty tax you have to pay on top of their overpriced sports equipment. They also don't return wrong items (they sent wrong sized poles for my golf cage and won't change them because it was past 30 days!!)”

Helpful Report

Posted 3 years ago

“Avoid this company, save your hard earned money. Hot tub purchased via networld sports. Had to request a replacement liner (inflatable part) after less than 3 months. The liner has a flaw in the design where the joints crack after a short amount of time. The cracks are near impossible to fix, and even though extra liner material was provided, no adhesive was (which is a pretty essential component given the heat and type of material that needs to be bonded!) The bigger issue is that a replacement liner was not available for 3 months. Once we received it, we again used for a couple of months and the same cracks appeared. Once could be an isolated fault, but twice is a pattern. The company then refused to replace or refund , claiming the 6 mo warranty had run out, even though for 3 of the 6 month period we were waiting for them to ship the replacement!! To any prospective buyers : DO NOT BUY THIS SHODDY PRODUCT!!!!! Actually, just don't buy anything from this company, complete gangsters.”

Helpful Report

Posted 3 years ago

“Horrible stressful experience First my parts were delayed twice and arrive 4 month late Then… they forgot a part and took another month for it to arrive Then , after the winter here in the US was over and I tried to assemble the tennis net … it was defected But the best part is when I notify them if the problem and asked for help, AMY from customer service answered : I don’t see any problem Anyhow, you are late pal we don’t deal with customer from August 2021….. ! Wow , disappointing, unfair , lousy service, attitude and company I so regret ordering from them.”

Helpful Report

Posted 3 years ago

“Received item fine but no invoice which I need as buying for a youth club. Emailed 3 times rang and was on hold for 45 minutes had to give up. Won’t buy anything again”

Helpful Report

Posted 3 years ago

“I placed an incorrect order and contacted the online help chat…. I was meet by AMY P, who was the most helpful, polite and nice lady, who sorted my order out promptly. Very refreshing….. given some past experiences with OTHER onlime company’s. Highly recommend. well done AMY P and THANKYOU”

Helpful Report

Posted 3 years ago

“Sent damaged goods, never responded to customer chat or customer email. Opened a dispute with credit card and they still never sent me replacement parts. $600 purchase was delivered broken and they won't offer any help so I am out $600 with no product. Horrible company.”

Helpful Report

Posted 3 years ago

“Horrible product and company. The sales guy promised delivery of 2 weeks for a $6000 order. 2 goals came in a month later and half the parts were missing. The parts were finally received and the quality is garbage. These full size goals were a donation for a school and the athletic department is worried that they will fall on a kid. Tried to get in touch with customer service director and he won't return my email. Horrible company and terrible quality. Oh and I caught the sales representative calling me a stupid American when I was asking about delivery schedules. He thought I had hung up but I hadn't yet. Terrible people”

Helpful Report

Posted 3 years ago

“Do not purchase from this company. They do not stand behind their product or ensure a pleasant customer experience. Product was delivered 3 weeks after it was promised. Order had been already cancelled, and now the company (operates under other trade names as well....) is fighting to process a full refund. Again, I strongly suggest making your purchase elsewhere.”

Helpful Report

Posted 3 years ago

Net World Sports is rated 3.0 based on 419 reviews