“I live in the UK & ordered some flowers & chocolates for my mom. Netflorist duplicated my order & charged me twice.
Countless emails confirming delivery & that my mom had signed for the gifts. She did not.
She landed up receiving 2 lots of flowers but no chocolates.
I contacted Netflorist via email on 15th February. Besides an automated response I've had no response, no apology, no refund for undelivered goods to this date. So have been charged for goods not delivered!
My mother also contacted them & she got emails back to say the issue had been resolved....which it hadn't.
Absolutely appalling service...AVOID AT ALL COSTS.”
“Worst ordering experience in my life! and this coming from someone living in Namibia where service is non-existing. It took me 3 hours of trying to order something online. After which I gave up and contacted my friend in South Africa to do the order for me. She order the exact same thing but somehow paid R117 less than they asked me. Then on 13 February (obviously I ordered something for valentines day), they send a message to the receiver of the gift saying that a "surprise" will be delivered to his place of work tomorrow. knew that, being valentines day, there is a 50% chance they will be too overwhelmed to deliver everything, but now they let the recipient know that something will be arriving and he started looking forward to it. By 4:30 nothing came and I phoned the company to ask what will happen to the gift now that no one will be there to receive it as the office closed at 5. The lady I was talking to did not seem to comprehend what I was saying to her. I tried to tell her to tell the driver to just deliver it the next day, since NO ONE WILL BE THERE TO RECIVE THE PACKAGE. But she just kept saying the driver will deliver it and call the recipient when he is there. By 7:20 that night, while I was talking on Skype to said recipient, my friend send me the email she received saying that the package was delivered and that the recipient singed for it. He phoned his office right away but NO ONE WAS THERE! And of course, when he arrived at his place of work this morning there is no gift to be seen.”
“First time using Netflorist and I’m extremely disappointed. At payment was told between 4pm and 7pm. I’ve been waiting and checking the website which said out for delivery, 3hrs later it had switched back to order just received and prepping order for delivery?! I’m still waiting , no response to emails with no ETA”
“Ordered flowers which arrived late and dead as it was without water in extreme heat as well as a chocolate completed melted due to the heat. Terrible service”
“I wish I could give a minus rating!!
I ordered a Personalized Clock on 22 September 2022 to be delivered to my friend for her birthday on 24 September 2022 in Kuils River. Everything was confirmed with a Receipt via email, but never arrived. No progress was shown on the tracking either. Monday morning my friend received a message asking if she was happy with her delivery on Saturday and luckily she informed me. I followed up via a phone call and was told "sorry, this item is out of stock and we can't tell when new stock will arrive". There was NO communication from their side at all. This is totally unacceptable!! Needless to say, I asked for a refund. This was the first time I ordered something from Netflorist, but also the last time. No apology whatsoever!!”
“They described the product as gorgeous carnations. The picture was of a bunch of beautiful red carnations. (Note, i am not worried what colour it is.)
What got delivered for the hefty price asked was nowhere near gorgeous or adequate for that matter. One blooming flower and two buds in the process of blooming.
I cannot fault the ease at which I placed the order nor the delivery (though slow) was done as promised on the same day.
However they need to step up their quality control and supply what they claim or at least give something else in its place that is gorgeous not a poor imitation of borderline acceptable...if i close my eyes and use my imagination to avoid the dusappointment.”
“I ordered flowers for my 85 year old Mother on the 29th August 2022 for delivery on the 2nd September 2022. It never arrived at all no did I receive any feed back as to why it was not delivered. Will not use their service again !!!”
“If there would be a selection for minus stars, I would give this company minus 100! Customer Service is non existent, no communication whatsoever. They never answer their phones or respond to emails. I cancelled the order as they never delivered on the date selected and then they wanted to charge me delivery and handling fees!! Disputed this with my credit card and fortunately received the full amount back.
Don’t waste your time dealing with this company, they are a nightmare!!”
“Could'nt even place an order. The recipient and my phone number wasn't accepted. Emailed customer care, no response. After reading all these bad reviews mayble it's best I could not place the order.”
“Pathetic service, my order was promised on the 22 June 2022, they didn't even bother to let me know that the order was not delivered on the due date.
13:00pm the 23 June still no delivery.
This is my first and last time that I use such incompetents people
I would not recommend them to anyone.”
“Terrible service!!
Order was placed, funds deducted with no order reflecting on their side. It took them 10 hours to 'resolve' the issue by only partially refunding me. In addition I missed the persons birthday because of Netflorists misrepresentation of their ability to deliver and unpleasant customer service.
When asked to talk to the customer service rep that's handling your query they refuse to take your call, and advise their colleagues to tell me that I must refer to their email sent.”
“Terrible service. Sent a personalized gown to an address in Hermanus and it was delivered and signed for by someone in Pretoria. Netflorist and ram have to now investigate while we are out of pocket and worst of all our friend does not have her birthday gift. This is the 4th time something has gone wrong with orders. NEVER AGAIN!!!”
“I live abroad and trying to order online is so difficult, you cannot pay online. Telephone lines are on voicemail. Being assisted by is difficult do not waste your money!!!”
“Didn't deliver on the right day or even the right week. Took 9 days to get a delivery even then it was incomplete but by that time tbh no one cared any fun and surprise had been sucked from it”
“Very disappointed ordered flowers for fiancé birthday rose was smelling made her office smell with had to throw it away. I sent a mail to Netflorist still no response it's a week now.”
“Horribly expensive
Photos from family receiving flowers dont compare to their website photos, order 12 roses and frquently get 7 delivered for price of 12
Payment webpage has crashed on me twice in seperate purchases, making me pay double for a delivery.
Go through their complaints process, email them, phone them…. There is no answer or follow up.
Bad service! Expensive products!
Highly UNrecommended”
“What a let down !! i ordered a cake for my daughters birthday and they failed to deliver the cake even though it said it was out for delivery .. THEN OFFERED ME 150 RAND TO SAY SORRY ...
What a let down this company is .. will definitely not be coming back...... be aware”
