New Vehicle Parts Reviews

Name: New Vehicle Parts
Address: Unit 4 Alpha CourtCapitol Park,Thorne,, Doncaster
Rating: 4.38

4.4 Rating 1,971 Reviews

84 %

of reviewers recommend New Vehicle Parts

Company Reviews

Questions

Metrics

4.4

Based on 1,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01405 810 876

Email:

newvehicleparts@gmail.com

Location:

Unit 4 Alpha CourtCapitol Park,Thorne,
Doncaster
DN8 5TZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far the worst customer service I have ever received. Abismal. I WILL NOT BUY ANY MORE PRODUCTS FROM NEWVEHICLEPARTS. I do own a large float of commercial vehicles hence I am used to placing online orders. Sometimes the deliveries take longer, get lost etc, yet all companies are helpful and try to resolve the problem. Unfortunately that is not the case with this company. I have been blamed for the wrong delivery, even though I provided full postcode, house name and flat number. They are happy to tell me I should be calling to the address where the parcel has been delivered to and retrieve it myself!!! I just cannot believe it. I do work long hours therefore this is just not an option for me, so I would have hoped they would have, at least, refunded me the money and apologized for the inconvenience. To my surprise they just keep blaming me for not providing the correct address (actually the email they sent me confirming my order has my correct address on it). Not even an apology, quite the opposite I have received emails in which I can only describe as extremely rude and unprofessional tone. Even if this was my fault (which I still believe it is not) there is no justification for being rude with a customer. I would not recommend to purchase any products from this company. Good prices, but at your own risk. They will do not do anything to ensure your customer experience is satisfactory. This is just wrong.”

Helpful Report

Posted 11 years ago

“my part was suppose to be delivered today but has not arrived”

Helpful Report

Posted 11 years ago

Hello Alan, Thank you for your review, we have just looked in to your order and we think there is some confusion on the delivery date, as the order was placed after 5pm on Friday, this means it get processed on the next working day which is Monday unless it's an Bank Holiday Monday, then it would be processed on the Tuesday, ready to be delivered Next working Day, as per terms & conditions, so your order isn't late and is due to be delivered tomorrow. If you need further assistance in this matter, please don't hesitate in contacting our sales department on 01405 810 876 where they'll be happy to help you in this matter. Regards New Vehicle Parts

Posted 11 years ago

“When i received the rear L/H/S tail light, the connector plug was different from existing. so the product was useless.”

Helpful Report

Posted 11 years ago

“i NEVER GOT THE PART I ORDERED. MONEY WAS TAKEN OUT OF MY ACCOUNT. IT'S OVER 3 WEEKS NOW. ALMOST 4 WEEKS. MY CONTACT NUMBER IS 07946558366. NAME JOSIAH.”

Helpful Report

Posted 11 years ago

Hi Josiah, We are sorry you haven't received your items, we will investigate this further and will get back to you with a response as soon as possible, with an update. Regards New Vehicle Parts

Posted 11 years ago

Hi Josian, We have looked in to this, the consignment was signed for on the 3nd February 2015 at 12:28pm using TNT item tracking, if you wish to discuss this further so we can help you track your parcel, please call our customer services number: +44 (0) 1405 810 876 where we'll be happy to assist you further. Regards New Vehicle Parts

Posted 11 years ago

“Still not received goods so no service. I thought it was supposed to be next day delivery when ordered before 5pm - in which case it should have been delivered last Thursday.”

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Posted 11 years ago

“wwe haven't received the parts yet???????”

Helpful Report

Posted 11 years ago

Hello, Sorry to hear your Item has failed to arrive, but after looking in to it at our end, we have found that this item was delivered on the 19th January 2015 at 12.16 via TNT Express which has been signed for. Pick up date 16 Jan 2015 Delivery service EXPRESS Delivery date 12:16, 19 Jan 2015 Items delivered 1 As it's been signed for there is very little we can do at this moment, but we are happy to assist you further in this matter please call our customer services on (0) 1405 810 876 or email us at sales@newvehicleparts.co.uk, where we'll be happy to assist you in locating your package, we would also advise you to contact TNT direct via their website: http://www.tnt.com/portal/location/en.html and give them as much information as possible. Regards New Vehicle Parts

Posted 11 years ago

“I cannot comment as I have been sent the wrong L/H wing mirror for my Fiat Panda 2004 which is in the range 2003-2009”

Helpful Report

Posted 11 years ago

New Vehicle Parts is rated 4.4 based on 1,971 reviews