NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,072 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,072 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where is my order”

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Posted 2 months ago

“Shipping was bad box open , it was raining dress wet”

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Posted 2 months ago

“Bdbdbsnsbdbdb”

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Posted 2 months ago

“The dress was not what we ordered”

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Posted 2 months ago

“Sequence falling off the gown”

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Posted 2 months ago

We're sorry to hear that the sequins on your gown have been an issue, Wilma. This is certainly not the quality we expect for our dresses. Please reach out to our customer service team so that we can assist you in resolving this matter. Thank you for bringing this to our attention!

Posted 2 months ago

“All sequence falling off the gown.”

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Posted 2 months ago

“Not true to size”

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Posted 2 months ago

“great customer service thank you.”

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Posted 2 months ago

“ok”

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Posted 2 months ago

“Shipping takes WAY too long.”

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Posted 2 months ago

“Sample dresses were torn and in bad shape. Location was hard to get to and very seedy. Completely inflexible on return.”

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Posted 3 months ago

We're sorry to learn that your experience with our sample dresses was not up to standard, Michele. Your feedback on the condition of the dresses and location is valuable, and we strive to improve in these areas. If you have any further concerns or would like to discuss this matter in more detail, please don’t hesitate to reach out to our customer service team. Thank you for sharing your thoughts!

Posted 2 months ago

“Runs vwey small”

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Posted 3 months ago

“idk”

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Posted 3 months ago

“Gyg”

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Posted 3 months ago

“Size guide was unfortunately very misleading. Size down!”

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Posted 3 months ago

“Packaged horribly; visibly worn or tried on”

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Posted 3 months ago

“akslslkskdoskskzkzkozz”

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Posted 3 months ago

“Paid for 1 day ups overnight shipping and it kept getting delayed.”

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Posted 3 months ago

“Please advise when my package with UPS label number 1Z27AR200395489491 will be provided to UPS. Label was created since March 28th….????”

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Posted 3 months ago

Hi Hilda, All orders ship within 5-7 business days once placed. Please note we also need 1 full business day to process an order. It looks like your order has been delivered as of April 9th.

Posted 3 months ago

“The dress is clearly a store sample and has been worn multiple times. The stitches are opening in a few places, threads have been pulled out from other places (non stitch areas, so effectively a whole panel has a lose thread. Moreover, I can see the underarm, the neckline areas worn out with sweat marks. For a dress almost $1000 this is very upsetting because it has made me lose a little faith in NYD and all you guys provide is just store credit for returns.”

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Posted 3 months ago

Hi Shubhi, We're truly sorry to hear about your experience with the dress. It's disappointing to learn that it did not meet your expectations, especially for such a significant investment. Your feedback is invaluable, and we take your concerns seriously. We understand how important quality is. It looks like you spoke to our customer service team and they were able to provide you a better solution

Posted 3 months ago

NewYorkDress is rated 4.3 based on 21,072 reviews