NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,489 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,489 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“too low cut for mother of groom dress....pretty tho"”

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Posted 7 months ago

We're so sorry to hear your order was not as expected. Please contact our customer service department for further assistance to 212-594-3600.

Posted 7 months ago

“?”

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Posted 7 months ago

“Not the same dress I ordered and received . Similar but some differences for sure . I went into this site knowing I was risking it so I’ll keep the dress . Size was a little off but not too bad. However I won’t order from here again since I want exactly what was on the picture and I didn’t get that.”

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Posted 7 months ago

We're so sorry to hear your order was not as expected. Please contact our customer service department for further assistance to 212-594-3600.

Posted 7 months ago

“Where is my order? You guys deducted my bank account already even though the item was not delivered yet. Will you please let me know when I get my order.”

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Posted 7 months ago

All orders ship within 5-7 business days if in stock once the item has been placed. Your order is currently in transit. Please check your email to view the tracking information.

Posted 7 months ago

“H”

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Posted 7 months ago

“Dress sipper doesn’t work”

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Posted 7 months ago

We're so sorry to hear your order was not as expected. Please contact our customer service department for further assistance to 212-594-3600.

Posted 7 months ago

“Beautiful dress but the trim was falling off right out of the bag.”

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Posted 7 months ago

“Good”

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Posted 8 months ago

“Needs express shipping”

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Posted 8 months ago

“My dress didn’t match the picture and the refund policy is very inconvenient. If I’m purchasing with my card I would want my refund ba k the same way.”

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Posted 8 months ago

We're so sorry to hear you did not have a good experience with us. Our return policy states we can provide a store credit or exchange if you are unsatisfied with your purchase. Our team will reach out to you to provide a solution.

Posted 8 months ago

“Sss”

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Posted 9 months ago

“Dress material ok, but too big in the breast”

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Posted 9 months ago

“F”

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Posted 10 months ago

“I haven't received any messages on the progress of the order I put in a week ago”

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Posted 10 months ago

All orders ship within 5-7 business days. It looks like your package has been delivered! Please contact us for any further assistance.

Posted 10 months ago

“You sent me another very heavy dress, very disapointed”

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Posted 10 months ago

We are so sorry to hear you are unsatisfied with your purchase. Please contact our customer service department to better assist you 212-594-3600 or email us to info@newyorkdress.com.

Posted 10 months ago

“Okay”

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Posted 10 months ago

“Good”

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Posted 10 months ago

“It said 1 day shipping now I track it’s showing in 7 days why ??”

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Posted 10 months ago

Upon checking your order it looks like you chose ground home delivery which takes 5-7 business days to ship out.

Posted 10 months ago

“Return option not available”

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Posted 10 months ago

“the dress does not look the same as the picture, I would like to return it, it looks cheaper looking in personh”

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Posted 11 months ago

We're so sorry to hear your order was not as expected. It looks like you spoke to our customer service team and they were able to assist you with a return.

Posted 10 months ago

NewYorkDress is rated 4.3 based on 20,489 reviews