NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,072 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,072 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Caeiline”

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Posted 7 months ago

“Disappointed in the quality and size was completely off.”

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Posted 7 months ago

We're so sorry to hear you are unsatisfied with your purchase! It looks like you spoke to our customer service department and they were able to assist you!

Posted 7 months ago

“Small size”

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Posted 8 months ago

“Small”

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Posted 8 months ago

“Dress is pretty but sheds too much glitter”

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Posted 8 months ago

“Did not fit”

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Posted 8 months ago

“I have previously had a very good experience ordering dresses with your company. They were shipped out promptly and absolutely beautiful. But this order arrived yesterday with the wrong dress in the box and now I'm nervous about getting my daughter's winter formal dress in time for her formal. I'm hoping the correct dress can be shipped today to correct the order.”

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Posted 8 months ago

We are so sorry to hear your experience was not as expected. It looks like you spoke to our customer service team and they were able to assist you with a solution.

Posted 7 months ago

“Did not like the velvet off shoulder dress at all feels extremely cheap and the straps are super loose doesn’t feel secure or well made at the corset part”

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Posted 8 months ago

We're so sorry to hear your order was not as expected. Our team has reached out to you to provide a solution via email.

Posted 7 months ago

“My first order was lost and customer service was great with response time and reshipping another item. However, the replaced item came to me and I was not happy. Not the product itself, it was what/how the product came to me. It was a regular brown box with the NYD logo and there was not a dress bag. For the amount I paid for the dress, I would expect better.”

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Posted 8 months ago

We are so sorry to hear your order did not come as expected. We will forward your feedback to management for review to better our services.

Posted 7 months ago

“Noce”

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Posted 8 months ago

“No yet”

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Posted 8 months ago

“I haven't received it yet”

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Posted 8 months ago

“order takes too long to be received”

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Posted 9 months ago

“Normally sherri Hill dresses are true to size but this one runs very small especially in chest area . The size 6 fits more like a 4 or smaller . Will return . The dress itself is beautiful. well made”

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Posted 9 months ago

“.”

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Posted 9 months ago

“too low cut for mother of groom dress....pretty tho"”

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Posted 9 months ago

We're so sorry to hear your order was not as expected. Please contact our customer service department for further assistance to 212-594-3600.

Posted 9 months ago

“?”

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Posted 9 months ago

“Not the same dress I ordered and received . Similar but some differences for sure . I went into this site knowing I was risking it so I’ll keep the dress . Size was a little off but not too bad. However I won’t order from here again since I want exactly what was on the picture and I didn’t get that.”

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Posted 9 months ago

We're so sorry to hear your order was not as expected. Please contact our customer service department for further assistance to 212-594-3600.

Posted 9 months ago

“Where is my order? You guys deducted my bank account already even though the item was not delivered yet. Will you please let me know when I get my order.”

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Posted 9 months ago

All orders ship within 5-7 business days if in stock once the item has been placed. Your order is currently in transit. Please check your email to view the tracking information.

Posted 9 months ago

“H”

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Posted 9 months ago

NewYorkDress is rated 4.3 based on 21,072 reviews