NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,498 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,498 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vvbb”

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Posted 1 year ago

“I just see that the dress cd868 is available again do bought it again. Hopefully it works this time cause site is not well updated and creating frustration”

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Posted 1 year ago

We're so sorry that your previous order was sold out. Our inventory is based on the designer's information provided to us and stock is always changing. We strive to update our inventory daily to keep up with the stock information.

Posted 1 year ago

“I ordered a size two dress and it came as a 4”

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Posted 1 year ago

We are so sorry about this! We do see that you spoke to our customer service team and they were able to provide a solution. We truly apologize for the inconvenience and will strive to better our services on all future orders.

Posted 1 year ago

“The dress is torn, and is missing gems”

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Posted 1 year ago

We are so sorry to hear your order was not up standards. It looks like our customer service team was able to provide you a solution to have the dress fixed. Please contact us if you need any further assistance as we are standing by to assist you.

Posted 1 year ago

“I will write a review after we make our returns and exchanges”

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Posted 1 year ago

“Waiting today 4/29 for my delivery”

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Posted 1 year ago

“Waiting today 4/29 for my delivery”

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Posted 1 year ago

“Waiting for my dress still”

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Posted 1 year ago

“Cost of shipping is too expensive”

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Posted 1 year ago

“hola”

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Posted 1 year ago

“Still waiting for delivery”

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Posted 1 year ago

“hi”

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Posted 1 year ago

“Jj”

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Posted 1 year ago

“..”

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Posted 1 year ago

“Shipping is bad”

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Posted 1 year ago

All orders do ship within 5-7 business days, however your order was placed on April 20th and was shipped within 2 business days and has since been delivered.

Posted 1 year ago

“The dress was perfect but the customer service was terrible. I paid extra for quicker shipping and they put the wrong zip code. When I checked the status and saw the dress was in the opposite side of the state I reached out and asked them what zip code they put. They assured me they put the right zip code. Luckily UPS caught the mistake and they corrected it. I got the dress the next day but it did take longer than expected and I again paid extra for quicker shipping. I could see the label had the wrong zip code and when I reached out to customer service they never responded. Mistakes happen but I wish they were honest about it when I reached out to them and they could have refunded the price of the extra shipping costs.”

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Posted 1 year ago

We're so sorry to hear about this! After looking into your order, you placed the order online on your own without an agent. Although we did not make an error as you placed this yourself we will go ahead and refund the shipping cost back to you.

Posted 1 year ago

“Need better return policies”

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Posted 1 year ago

“my order was canceled and i’m reordering”

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Posted 1 year ago

“I paid 42$ for 1 day delivery and your telling me its on its way in 2 more days that,s the last dress I buy from your company”

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Posted 1 year ago

We're so sorry for any confusion on our shipping times. We do need 24 hours to process and ship your order as stated on our website.

Posted 1 year ago

“N”

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Posted 1 year ago

NewYorkDress is rated 4.3 based on 20,498 reviews