NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,256 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Status of delivery not very clear”

Helpful Report

Posted 2 years ago

“Dress is gorgeous and a beautiful cherry color! However, if you are petite DO NOT order this dress as fitting would be way off! I ordered a size 0, bust area was just too long and loose on me! Overall, very poor customer service as a return to original payment method is not possible! Either exchange or store credit which makes absolutely no sense to me! Also, shipping cost Is not covered! This i also find very ridiculous as the dresses are pricy! The least Nydresses could do is cover shipping cost!”

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Posted 2 years ago

We are so sorry to hear that your order did not meet your expectations. To determine the correct size we recommend taking measurements of your bust, waist and hips and using our size chart located on the dress page. All purchases are actually final sale as stated on our website and during the checkout process. We did offer a return for an exchange or store credit as we understand and would like to help our our valued customers.

Posted 2 years ago

“Poor”

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Posted 2 years ago

“Add type of material the dress is made of”

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Posted 2 years ago

“Hh”

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Posted 2 years ago

“return policy”

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Posted 2 years ago

“Regular”

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Posted 2 years ago

“Good”

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Posted 2 years ago

“Na”

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Posted 2 years ago

“v”

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Posted 2 years ago

“Very nice dress, unfortunately it had stains on them. Not sure from what and I can't even remove it.”

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Posted 2 years ago

We are so sorry to hear about this! Please contact customer service and we will find a solution for this!

Posted 2 years ago

“The customer service is not good”

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Posted 2 years ago

We're so sorry to hear you did not have a good experience with us. Please contact us to tell us more about your experience we would love to make it right.

Posted 2 years ago

“awaiting delivery”

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Posted 2 years ago

“Would be nice to see all the dress colors.”

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Posted 2 years ago

“Na”

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Posted 2 years ago

“Long information required”

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Posted 2 years ago

“Will rate when the dress arrives. Thank you.”

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Posted 2 years ago

“None”

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Posted 2 years ago

“I like everything about it, but I do not like that there is no return or exchange because every designer or a dress or material. It’s a differently on the people so they have to give us a chance to try it and return it if it’s not our size. But I still took a chance, and I order my dress from you”

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Posted 2 years ago

We are sorry to hear that your order didn't meet your expectations. It looks like our customer service team was able to assist you and we are awaiting to hear back from you.