NewYorkDress Reviews

Name: NewYorkDress
Address: 51-05 Flushing Avenue, Suite 200, Maspeth, Maspeth, New York
Rating: 4.33

4.3 Rating 21,545 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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NewYorkDress 5 star review on 8th December 2025

Janitha Rippy

NewYorkDress 5 star review on 2nd December 2025

Callie Seeley

NewYorkDress 5 star review on 21st November 2025

Anonymous

479

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks queens”

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Posted 2 years ago

“Good”

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Posted 2 years ago

“Love the selection and battle of dresses!”

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Posted 2 years ago

“THANKS”

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Posted 2 years ago

“Good”

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Posted 2 years ago

“THIS IS MY FIRST TIME TO ORDER. I HOPE IT WILL BE SHIP NEXT WEEK. SO FAR ITS GOOD :)”

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Posted 2 years ago

“Very easy process thank you”

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Posted 2 years ago

“Ghhvv”

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Posted 2 years ago

“It Was A Pleasure Speaking With James! You made this process Easier! Can’t wait to receive our dress in the mail! Will call you on Monday as instructed!”

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Posted 2 years ago

“all good”

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Posted 2 years ago

“Glad I found you !!!”

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Posted 2 years ago

“Easy shopping, great price.”

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Posted 2 years ago

“Easy to navigate website”

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Posted 2 years ago

“I love your dresses I bough 2 2 try them,”

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Posted 2 years ago

“What a nightmare! Despite living in Canada, I ordered a dress for my daughter's prom from New York Dress. Initially, the color didn't match the picture, so I requested a return, which was handled promptly, resulting in a store credit. However, when we tried to use the credit for another dress, the desired size and color were out of stock. After receiving a notification that the dress was available again, I promptly placed an order, only to be informed days later that it was unavailable, resulting in another store credit. I requested a refund my intention being to buy it on another website.The customer service representative I spoke with was unpleasant and unprofessional, insisting it was store policy. Despite my insistence that their confirmation email implied availability, it took multiple calls and exchanges for them to agree to escalate the issue to a manager. Meanwhile, the dress became available again on their website , so I ordered it once more. To my dismay, it arrived stained and wrinkled, far from brand new. Despite sending pictures as requested, there was no follow-up until I called again. The representative offered a refund or the option to repurchase the dress, but there were no apologies or attempts to compensate for the inconvenience, including the extra shipping and customs costs incurred due to their mistakes. It's not just about the additional expenses; it's about losing trust in New York Dress to provide the perfect dress for my daughter, who has worked hard as an excellent student. Now, I have to disappoint her by telling her she won't have the dress she envisioned. And I get to enccured all the extra cost of shipping and customs for nothing. So frustrated”

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Posted 2 years ago

We are so sorry to hear you did not have a good experience with us. Customer service is our top priority and we strive to make sure each and every customer is valued and enjoys their shopping experience with us. Upon looking at the history of your order it looks like you exchanged your order and unfortunately the new dress you chose was sold out. We are working diligently to update our website to the designer's current stock. However, stock is subject to change especially if a style is very popular. It looks like our customer service department provided a full refund on your last order. We are so sorry for the inconvenience this has caused you and we have every intention of making it right. We hope the full refund for the dress helps.

Posted 1 year ago

“Na”

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Posted 2 years ago

“Hard to determine the right sizing”

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Posted 2 years ago

“I found my dream dress! Jennifer helped me pick out dresses that flatter my body and chose colors that popped on my skin tone. Thank you!”

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Posted 2 years ago

“Hjjkh”

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Posted 2 years ago

“Thank you”

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Posted 2 years ago

NewYorkDress is rated 4.3 based on 21,545 reviews