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NewYorkDress Reviews

4.3 Rating 20,713 Reviews
83 %
of reviewers recommend NewYorkDress
Company Reviews Product Reviews
3,134
 Questions Insights Metrics Info
4.3
Based on 20,713 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is NewYorkDress returns process?
Helpful Report
(1 week ago)
Greater than 93% of reviewers feedback is NewYorkDress returns process could be better.
Helpful Report
(1 week ago)
F

Returns - Difficult

12.00%
Industry Average
“ For a dress almost $1000 this is very upsetting because it has made me lose a little faith in NYD and all you guys provide is just store credit for returns. ”
- Shubhi Srivastava
“ Dress arrived today. It did not fit and I immediately called for a return label. I was told that they don't do returns only store credits. This is rediculous! I will dispute the charge and never buy from this retailer again! ”
- Melody Weil
“ Buyer beware!!!! They false advertise that they have “easy returns” when in fact they DO NOT RETURN ANYTHING! They will only do an exchange and require you to pay for return shipping. Complete ripoff. Dress looked pretty online, showed up looking like a giant bathroom loofa. Tried to “easily return” to find out that they won’t return it at all. FALSE ADVERTISING AND SHADY BUSINESS PRACTICES. ”
- Janae Smith
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