“Worst experience ever. Don't use these scammers unless you want to lose your money. I think the small claims court is the only way to get my money back.”
“I ordered a Samsung Curved TV for my daughters birthday with the delivery date 1 week before her birthday. I requested updates as the date got closer, but nothing back. The date then pasted. I still requested updates - nothing. The day before my daughters birthday I gave up and ordered it from BHSDirect.com. I paid £5 delivery and it turned up the next day at 8.15am (fantastic). I have since been chasing NIGEL O'HARA for a refund for the cancelled items and I get told it takes 14 days for a refund (funny as it took about 16seconds to take the money). 14 days has now passed and still no refund. I have logged this with Mastercard as fraud and they are investigating. THIS IS THE WORSE EXPERIENCE I HAVE EVER HAD ON AN ONLINE STORE. THEY ARE A DISGRACE. SHOP ELSE WHERE DO NOT USE THIS SITE. I'm glad to get that off my chest!!”
“This company must be a scam. I have no idea how they stay in business!!! Like others, I wish I was reading the reviews. My story seems exactly following the same pattern.
Order my Samsung UHD TV on 01.09 for £540 with delivery date between 1 and 3 weeks. After the money was taken very fast from my bank and the TV order status was not changing, I have contacted customer service by support ticket-only way to reach them as the phone number is only for the jewellery shop and they do not deal with online orders I found out that my TV is out of stock.
I have been offered a similar product at discounted price or a refund. I have choose that TV for a reason so I have asked for a refund. The customer services people said my refund request was sent to their financial department which will sent me an email to let me know they money has been refunded and it will take up to 14 days.
We are on 07/10, 14 days were on the first of this month and I have no TV or my money back. Currently I am opening a dispute with my bank and will proceed to report them as Online fraud.
Like others, saving a few quid on a TV seemed like a good deal but I feel like a stupid fool being sucked into this online scam they call reputable company.
Please please avoid at any cost!
There must be something we can do to stop these bastards scamming people!”
“Avoid at all costs!
They took my money straight away for a pair of headphones in August. Now the money has gone and I might never see it again.
HOW THEY CAN GET AWAY WITH IT I DO NOT KNOW!”
“AVOID THIS COMPANY they just take your money send no goods and do not give refunds!
Nearly 10 weeks since I placed original order. No goods sent. Requested refund 6 weeks ago. I have sent umpteenth emails to no avail. They are very quick to take your money and not fulfill the order and then not give refunds.
So be warned folks do not use this company!”
“Nothing but theft. I ordered merchandise on 8/13 at 11:42 and received a verification of my order (order 155741). My credit card was charged the same day. After not getting any shipping or tracking information after the next week, I proceeded to contact them using their email customer service link.The items were and have been in stock this whole time, and I really wanted them. I emailed them no less than a dozen times. Never did I receive a single response. Never the courtesy of any response whatsoever. I even tried calling the physical store, and although they were nice, they did not help me either. They gave me a phone number that did not every get me to a person. In my last email contact, I warned them that I would share this with every review site I could find. Still not one word.
I have had to dispute this charge through my credit card in order to get my money refunded.
Trust these reviews; this company does not care at all. They will take your money, and you'll never hear from them again. What a shame.”
“I placed an order for a vacuum cleaner and heard nothing from them for over a week. When I chased them about my order they told me they do not have any stock of the vacuum I ordered. I requested a refund on the 2nd September and here we are on the 4th October and I still have not received my money back. NEVER EVER USE THIS COMPANY, THEY ARE AN ABSOLUTE DISGRACE!!!!!!!”
“They took my money 3 weeks ago and I can't even get them to send me an order confirmation email. I'd think the order never went through except the money promptly left my bank.
Not 1 reply to numerous emails over a 3 week period...not 1!!!
Am waiting for 30 days to pass before I can take action with bank etc.
They don't deserve the 1 star I have given them...
NOT ONE EMAIL OR REPLY!!!!!!!!”
“PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY I PAID GOOD DECENT HARD EARNT MONEY FOR A SAMSUNG 60inch TV THEY TOOK MY MONEY THEN AFTER SEVERAL WEEKS TOLD ME THE TV WAS NO LONGER AVAILABLE ?? THEY OFFERED ANOTHER TV OF SIMULAR SPEC ONLY IT WAS NEARLY TWICE THE PRICE ALTERNATLY I COULD HAVE A REFUND !!! I OPPT FOR THE REFUND AS I WAS NOT HAPPY WITH THE DELAYS ON THE FIRST ORDER AND STARTED TO FEEL THIS COULD BE A SCAM !! THIS WAS OVER A MONTH I STILL HAVE NO REFUND ?? EVEN THOUGH I WAS TOLD THIS COULD TAKE UP TO 14days I SINCE HAVE WRITTEN SEVERAL TIMES AND NOW I GET NO REPLY AT ALL ?? THIS IS SO FRUSTRATING AND HAS LEFT ME SOMEWHAT WONDERING WHAT CAN BE DONE ?? ANY ONE WHO HAS HAD ANY LUCK GETTING THEIR MONEY BACK ? CAN YOU OFFER ANY ADVICE THANK YOU .”
“Paid for a white ps4 three weeks ago. Still havent recieved it. Emailed them to no avai. There a con artist company. Please avoid them like the plague. (My bank returned the monies) **** youve been warned”
“Gave a star only because I had to. Worst Company (???) I've ever dealt with on or off line.
Ordered a nice Seiko watch. delivery within 2 weeks, then the delivery date moved, then it moved back after I contacted them, then it moved forwards again.
Luckily for myself I got in very early with a refund claim but it was only for sub £170 so probably just small change to these shysters compared to other folks dealings with them.
Ordered the same watch from the WatchShop site (connected to Goldsmiths) at 21.28 on Tuesday last. At 10.07 on the Thursday Royal Mail sent me a text to say it was at my local Goldsmiths (Cheltenham) ready for pick up. At 17.28 that same day it was on my wrist with the strap sized and correct time set. Now this might have cost me circa £40 more than the N o'H deal but at least I'm now wearing the watch and not just dreaming!
Also I ordered from N o'H using a credit card even before I knew of their abysmal trading record so that may have sped up my refund, if I'd have searched before hand etc. etc. etc.. But just steer clear.”
“Nigelohara.com are the worst electrical retailer online! No clue/intention of fulfilling orders but very very quick to take your money.
I'm writing this 20 days after purchasing a Large flatscreen and had no tv, no delivery date, no way to view the status of my order as it "glitches" when trying to view it on their website.
Tried using their online support... Basically I got told supplier "issues" then it was the unbelievable answer (only 2 fans ago) THEY cannot even find my order on THEIR system??? Using THEIR order number?!?!?!?!
This My opinion of Nigelohara.com !
"Hey we need money... Let's use customers like wonga for a short term lone - take orders for everything! and anything! YeeeeeHaaaaaaa
lowest prices online ANYWHERE for electrical goods & from a small(ish) independent jewellers...
Think about it!”
“Ordered monitor at beginning of September which was showing in stock, no confirmation of my order received. Missed delivery timescales still awaiting after 10 emails sent for refund”
“Definitely to be avoided. Goods will arrive late and when you ask for a refund they will say they will do it and nothing will happen. When you try to e-mail them you will be fobbed off with a bunch of generic e-mails.
If you havn't placed an order don't or if you have ask for a refund and chase it up through Paypal or your credit card company as they may keep you waiting for months if they pay you at all.”
“I chose to ignore the reviews as I had purchased from them years ago,that was a mistake. My order went past the estimated delivery date, so I contacted them and decided to wait another week, after which I decided to cancel as they had admitted the were having problems getting the watch. You cannot contact them by phone, only via their "live" support system which usually takes 2 days and then you realise that they do not actually read your email, as their response never fully addresses your query! Twice I asked for a refund, finally getting my credit card company involved. Please be aware and take on board what most people are saying”
“I placed an order for a TV on 2/09/15 and still waiting for the item even though i was told the delivery date was 16/09/15 I checked their website today for order tracking and the website seems to have disapeared!
I have just read other reviews about Nigelohara and mny people have had the same problems with delivery and refunds. I am now worried that my money or item will not be returned/delivered.”
“This company are a bunch of cowboys. DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THEM. How they are allowed to continue to run a company on the internet is beyond me. Professional website great products, but they are just a bunch of con artists take your money within 48 hrs, say product is in stock (lie). Tell you they'll pay you back. Nope NOTHING. I am now £190 out of pocket. Keep away from these people, they are conartists. They should be shut down & be locked up for fraud, theft etc, etc.”
“Read these reviews and take heed. Stongly suggest you do not buy from Nigel OHara
Order elsewhere pay more, get what you want from Amazon or E bay, chances are unlike an order from Mr Ohara you will get your goods on time.
Stupid me, I read the reviews and still ordered from them, 6 weeks on I am still waiting for my Festina watch to be shipped.
All of this to save £10.00 how dim can I be”
