“I ordered a pair of runners the 28th of April, for which I received an email on the 4th of May claiming they were no longer in stock and that'd I would be automatically refunded! 2 weeks later NOTHING and impossible to get in contact. Wont ever be ordering from this website again, let alone purchasing any Nike products again.”
“My sister, who has three teenage sons who all play competitive sports and are loyal Nike consumers, reached out to Nike to inquire about the ability to special order cleats for her son who has Cerebral Palsy and plays soccer. Due to his disability, he is in the need of two different sized shoes, a 12 and 9.5, which has led to my sister, who is a single mother, having to buy two pairs of shoes regularly to accommodate the shoe size difference and his rapid growth as a 16-year-old who is now over 6' tall. Nike has denied the willingness to accommodate this special order to provide the support my nephew's disability is needing for him to continue engaging in sports, which has been a huge confidence booster for him. As loyal Nike consumers, my family is all disappointed in Nike's lack of responsiveness to this - especially given the large platform and advertisement Nike gives to support athletes of all backgrounds. We will be searching for other brands that are willing to support the needs of ALL athletes - not just the famous disabled ones.”
“Let me first say, I typically do not write reviews. I understand that things happen and give great value to reviews and how they can effect a business. Nike however is well established and my experience is not just a simple mistake. I purchased a couple pairs of sneakers for myself recently and it did extend the estimated delivery time after the fact which is fine and not a big deal but when recurved my purchase I noticed the left shoe felt snug. I checked the size on the tags and both state they are size 7. However I put them on the next day again and can’t help but feel the difference again. I put them next to each other and one is significantly larger then the other. Note. I would not have an issue if they mistakingly sent two different sizes. However both noted size 7 which makes me question the quality of the product they are putting out, not to mention you can’t get a hold of customer service. They hang up when you call. Seriously Nike? Put out a better product.”
“I ordered two sweatpants, and when the package arrived it only contained a couple of rolls of toilet paper and a phone book. After contacting the customer service at Nike Germany a couple of times, and being told that they would look into it, I have not heard from them anymore for over two months now.”
“Delivery was a week late. Order was wrong. Attempted to return but the website always crashes when I try. Cannot even leave a review on the site. I signed up to be a member but this doesn't have any effect.”
“Un pésimo servicio compre dos pares de nike air Max son unas ratas en vez de mandarme los dos pares de zapatos nike air max me mandaron una bufanda que no deja de valer 5 libras y mi compra fue de 57 libras k ratas. Son unos ESTAFADORES NO CONFÍEN EN ELLOS !!!!!!!!!!”
“First time shopped online on nike.com. I'm super disappointed with the shopping experience. I made my order a month ago and I still not receive any email regards on the shipping. I talked with a live-chat agent and he said there was an error when processing my order and I will be informed in 3-5 working days. I just couldn't believe a BIG BRAND like Nike has the worst customer service that I had ever had. It should have told me in the first place when there is an error but no one says until I go and ask about it. AND I still waiting for my product to come. I will never shop Nike online again. It just ruined the whole online shopping experiences.”
“Took 2 weeks to arrive. Opened up and the T shirt had pen mark all over it and had bobbles and pulls all over. This item was used and sent out to me. DISGRACE. Now been another week and still not had replacement and hasn't even been despatched yet. Shocking service from a worldwide sports brand.
UPDATE
3 WEEKS NOW AND STILL NO NEW T-SHIRT. JUST SITTING IN THE WHAREHOUSE TO BE SHIPPED. FROM A COMPANY THIS BIG ITS A JOKE. I'VE HAD DELIVERIES FROM OTHER BUSINESSES WITHIN DAYS. I CAN'T EVEN GET A REFUND AND EVERYTIME I CALL UP THEY JUST GIVE ME A LOAD OF TOSH AND SAY IT WILL BE SENT. WE'LL ITS BEEN SITTING THERE FOR 3 WEEKS. I DON'T BELIEVE YOUR EXCUSES. SHOCKING CUSTOMER SERVICE AND I WON'T BE BUYING NIKE AGAIN. I WILL USE ADIDAS OR ANY OTHER BRAND IN FUTURE.”
“Most awful site ever. We had to pay to send back the cloth and still after 6 months and 3 reminders still no answer and money gone.
We send return confirmation and everything but they don't even have the decency to answer.”
“Can someone please tell me how is it that all these nikes are advertised and no noe can't find them at all its like fasle advertising because i been looking for these all over royal blue airforce ones and for some reason i can't find them or order them”
“Just like others told here. I’d better stay away from this scammers...
Shopped at Nike online for the first time and they just didn’t deliver my order at the end. I requested refund and then after 4 days they send me refund confirmation email. So I decided to use my gift card again and I walked to near local Nike store but they told me that my gift cards are blocked... Nike representatives are liars and scammers (I had a representative named Brett)!!!
Will be filling up a police report now...that all that I can do now since at this point no shoes and no money.”
“Nike compression pants are poorly made, this is my fourth pair and this continues to happen. I have a pair of under armour and i wear them just as much and they have held up. When contacting Nike they claim that since it's past 6 months they could not replace the item. Done with Nike compression.”
“Poor quality control feel as though Nike is laughing at me I've spent £500 on trainers and £150 on clothing in the last 6 months every item I hve has either popped Air bubble and poor quality stitching ive spoke to others and they agree I've seen with my own 2 eyes other people's Nike mishaps this can not keep happening while buying high end sportswear”
“I visit to the Nike on 85th and Cottage in Chicago Illinois due to an email that I recently received for an additional 30% off all clearance items. Per the manager Harry due to the All Star week in day will not honor my 30%. Only in the urban area smh!! Funny per McXary in Oakbrook IL they will honor it. I should him my email and proof that this store is listed and was advised by Harry o well.”
“My partner bought me a pair of Nike Air Max and after wearing them only 3 times both shoes are ripped close to the big toes. The net seems to be very weak.
Unfortunately he lost the receipt and we were not able to go back to the store cause they will not care unless you have proof of purchase.
I reached out to the customer service and they replied that they do not review your complaint unless you have a receipt because they are protecting their authenticity and integrity.
Sad they treat their customers like that. I believe their integrity should be shown in the quality of the products, but instead a pair of $220 shoes are worst quality than a pair of $10 K-mart shoes.”
“So, I wanted to get some tennis shoes from Nike a while ago. I’ve been gifted with Nike gift certificates and I decided to redeem it.
It was ok I placed my order but I haven’t received shoes ever. So I contacted Nike CS and described my situation. Live-chat agents were a quite rude and they just told me to wait for email from some “Elite team” and now I got a response from Paul (remember that person!) that told me some weird information that my address was used for did-not-arrived orders and my gift cards were tied with fraudulent activity. Whats a joke?! I shopped at Nike for the first time!!! And I used my gift cards (which worked without issues) for the first time too!!!
NIKE ROBBED ME AT THIS POINT! They just blocked my gift cards for 165$ now and I got nothing! Will report that to local authorities. Hope that Police will help me out with that SCAMMERS!”
“I just can’t believe that Nike com is existing now. They are scammers! I will also now take a chance to report my case to authorities and I’ll do my best to surcharge my money!
So my situation was simple. They don’t deliver my order then tell me to wait for 3-5 days. I waited for 8 days actually and I’ve got an email about my refund.
I walked to a Nike store near my place and tried to use my gift cards used for the original order. But an employee told me that my gift cards were cancelled! That’s unbelievable!!! Now they don’t deliver my shoes and also STOLE my gift cards.”
“Nike app and website is slow.
I been waiting for very good running sneakers with zoomx tech and the carbon fiber built in, with an all black color scheme. At work, most workers can only wear black foot attire with there uniforms. I have been waiting for the zoom vaporfly next % in size 10 men's in all black, or triple black color scheme. But according to nike experts i chatted with, they don't make them. If not, why not?
I also want an all black zoomx fly 3 for my wife, women's size 6. Thank you.”
“Decided to shop at Nike online. So my order was shipped fast but it never arrived! I contact Nike on 20 of Dec (today is 8/1/20) and I still haven't got a response regarding my refund!
I just chatted with a rep and I've been told that I need to send them a proof of purchase of gift cards (can you even imagine that?). What's a joke gift cards are created to be a gift for someone and how can I now send them that proof??
So at this point I'm left WITHOUT my money and WITHOUT the shoes. That what you can expect when shop at Nike com.
Stay away of that scammers!”
“This company had no moral values and would rather support an American hating person than do the right thing and stand for what’s right. Just a sad company and business. I wish everyone would boycott them for supporting Terrorism.”
