“I ordered 2 pairs of running shoes. Only 1 pair was delivered! Called Nike and they confirmed there should have been 2 pair in the delivery. The shoes were now out of stock. So they wpuld credit my original form of payment for the missing pair. 3 weeks later and I have NOT been credited! I have called Nike numerous times! Spenr MANY hours on hold and talking to what they call Nike "athletes". I have now put a dispute with my credit card company for the amount of that pair of shoes. In hopes my credit card company can get my refund for me! I am DONE with buying Nike shoes in the future!!!”
“I ordered a shoe for my husband for Christmas, the shoe Is on its way to Ohio and I live in NORYH CAROLINA. I spoke with three different people 33 minutes after ordering only for them to tell me “it’s outside of 30mins ordering time nothing we can do” basically they can’t change address, one person told me to go to Ohio and pick up at a local office. I’m out of $180 as much as we purchase from this place NEVER again will my family or their company go through this and I will be spreading the word do NOT or online from NIKE”
“THIS IS AN AWFUL ONLINE STORE.
Never brought from them before, saw ALOT of bad reviews but I thought I’d still give it ago as they are such a big company but I should have listened! Brought a pair of Jordan’s, it said waiting carrier pick up for a week and then I had to message them twice asking where they are & then they come back and tel me they are lost and I have to get a refund instead. Very unhappy. Very unsatisfactory & now my shoes are out of stock”
“I ordered three pairs of expensive trainers for my relatives birthdays. After waiting almost 2 weeks for the delivery, and making numerous telephone calls, Nike cancelled my order. I complained to customer service who apologised and offered me an extra 10% discount, however when I came to order they would not fulfil their promise and accused me of cancelling the original order… 😳 the audacity beggars belief 😤 I feel so let down”
“return. I have try the chat room 7 times my order number c01087387371 second order c01064491444 gunner3001@outlook.com Paul Robinson I returned with the return labels I got with the 2”
“My experience as a Nike Member has been nothing short of horrific. My package was stolen by the shippers. I just spoke with a customer service rep yes I was refunded but of course Air Jordan 4 Retro these are limited sneakers the are not in stock. I'm extremely disappointed in Nike for deciding to do business with a corrupt and disgusting company . I checked the tracking, and it says the shoes are in transit https://t.lasership.com/Track/1LSCXM600144B5E
The estimated delivery date was 10/12/2022, however they have been at the Secaucus, NJ Laser ship Facility since 1012/2022 1:00 AM, and it currently 9:00 AM 10/14/2022 Nike is associating itself with a company who's been reported for damaging and stealing the personal property of recipients. The company has been penalized by multiple governments for misclassifying drivers as independent contractors, and for delivering untaxed cigarettes (for which the company was prosecuted under the Racketeer Influenced and Corrupt Organizations Act. Unfortunately I will not be ordering online at Nike any longer.”
“Day time robbery, I have to return my order and tracking shows has been received by Nike, they don't give my money back because the parcel can not be found in a warehouse”
“Placed an order online for 4 pair of shoes. They gave a delivery date of Saturday. Never got my order. I called customer service. They said my order was split up. Then a order was delivered on Friday to my unit at a red door. My door is white. Then they said the order wasn’t delivered it was just showing that. So I got refunded for that part of the order. My second part of the order was now supposedly gonna be delivered Monday. Here it is Monday and no package. Said a label was created but no order. So the kids went to school without their new shoes no thanks to Nike. Customer service sucked. Never again”
“I enclose a screenshot of my three previous purchases, none of which were ever dispatched and am struggling to come to terms with why I was singled out or discriminated against by a company of your magnitude, I initially purchased these trainers on the 18th of July with an estimated delivery date on my daughters 21st birthday on the 23 rd of July, The disappointment grew when I phoned up having not received any deliver updates only to be told the product had been returned by the courier, I was saddened but repurchased after being told the refund could take up to 8 days, I waited and still nothing on the 27th and 29th then I was told the courier was uncontactable and wasn't responding and that a new order would be made, I showed faith only to be further disappointed, I phoned Nike on multiple occasions requesting a manager or someone with some authority contact me and explain this unfair and painful experience I have needlessly have had to undergo, still nothing, still no response as I am not worth an explanation, suddenly and without warning on the 14th of August, almost 1 month after I ordered the trainers I got an email saying I'd been refunded, no explanation, apology or apology.
PLEASE KINDLY BE HUMAN AND RESPOND.
07973212750”
“WORST CUSTOMER SERVICE EVER!
Don't even know where to begin. Suffice to say that if you get sent the wrong shoes, good luck getting your money back. Agents barely speak English and couldn't care less. Good riddance to Nike. I'd rather go barefoot!”
“i USED to buy exclusively Nike but not anymore. I purchased a pair of sandals on sale for about $28 directly from Nike. They did not fit Unfortunately so i went online to return and print the return label they provided. Much to my surprise when i went to the UPS store with the box and return label it was not a pre paid label i would have to pay $26.54 to return them! What a crock of ...... that is! I would have paid twice as much for a pair of shoes that did not fir. So i told the UPS gal just put a free sticky note on them or toss them!!! Never a Nike customer ever again.”
“Bad Online Service!
I would not recommend Nike. It was very difficult to get service. Finally after 3 days of trying and being put on hold for over 40 minutes, and having it disconnected several times, I got service.
I am surprised such a big company, with an online presence, has such bad service.
I have not purchases my shoes, and will not!”
“As a 47 year old who’s been wearing Jordan’s since 10 with over 60 pairs of Jordan shoes alone I’m disgusted with how hard it is to get a pair now when I use to get them in the sales section of most shops but with the way Nike is run now is an absolute shambles… I won a pair of £180 Jordan’s which said we’re being delivered but after a week or so never arrived Nike apologised and told me I was lucky there still had my size and sent a pair which arrived next day then a week later I ordered £300 worth of Jordan clothes again after a week didn’t arrive I called Nike and was told they would look into it… another week passes and I get a call saying I will get a refund in 9 days time ?? So you keeped my money for 3 weeks sold out all of the items I bought over 2 weeks ago absolute joke!!! Congratulations my family are happy that’s the last time I’ll be buying anything from Nike again after 37 years and the woman on the phone finishes with sorry we lost your order twice in a month is there anything else I can do for you today? What a joke”
“Still haven't received my Nike SB Zoom Blazer Mid Premium shoe on April 6th. As per the Nike website, it was supposed to be delivered by the 19th of April. however, I received an email stating that delivery has been delayed by 10 days, i.e., 29th April. With this mail, they provided me a coupon of 20% discount on my next purchase, which is definitely happening after this case. It is 1st of May today and the track your order tab on their website still shows last updated status as "arrived destination region/ country" on 8th of April. I was supposed to wear those shows at an event which has now passed.
Didn't expect such service from Nike at all. Worst experience!”
