“they charged me twice, didn’t give me the product because they canceled it twice and told me that i will get my money back after 10 business days. what a shame company. i will never buy their product”
“I am writing to express my utter dissatisfaction with my recent experience with Nike. On July 1st, 2023, I purchased a pair of LeBron 20 shoes, expecting the premium quality that Nike is reputed for. However, within just three months, a swollen bump appeared beneath the left shoe, which is something I have never experienced with any footwear before.
Two months later, while playing indoor basketball, the bump punctured, causing an audible escape of air with every step. Given that the shoes were still within the manufacturing date, I sent them back to Nike for inspection, hoping for a fair resolution.
To my dismay, I received a response stating, "We have received your claim product and after a thorough inspection, we've determined the issue with the Airbag is a result of contact with a sharp foreign object. This is not a material or manufacturing fault per our returns guidelines, and we're unable to issue a replacement product. We're returning your item to you."
This is utterly unfair and unacceptable. I paid over $300 for these shoes, expecting durability and quality. Instead, I received a defective product that Nike refuses to take responsibility for. It is beyond disappointing to be blamed for a manufacturing flaw.
I am boycotting Nike and will be sharing my negative experience with others. I have never spent so much on a pair of shoes, and this incident has taught me a valuable lesson. Nike's handling of this situation has been unprofessional and disheartening, and I will not be purchasing from your company again.”
“Ordered a pair of shoes for my three year old and they were too small so I called, as it states, and got an exchange started. It’s been a month and still nothing. The warehouse they got returned too has HORRIBLE reviews and I’m very sketched out. Just checked again and the exchange was canceled because the shoe size I needed is now sold out which I’m livid about. So now I just want my money back and still no update. I also wrote a good review which I was going to delete but it’s not even on the website. I will not be ordering from the Nike website anymore. Something sketchy is going on and the way they go about things is not good. Get your Nikes at other stores!”
“Upon purchase I accidentally typed the delivery address wrong. Tried calling them and ups to change the address, neither one of them was helpful. The item was shipped back to Nike. I called Nike to see if they can update the delivery address and resend the item and they said that they can’t do that. I had to place a new order for it, although the item was no longer available to purchase. They refunded the money a week later.”
“I recently purchased a pair of Nike shoes, and unfortunately, my experience has been quite disappointing. Each time I buy Nike shoes, they don't last long at all. The quality is consistently poor, and the materials used seem to be of very low quality. Given these issues, I cannot recommend Nike shoes to anyone.”
“Bought a pair of tennis shoes had them a year and a half and I wore them approximately 10/15 times, There is no ware and tear on my shoes, But the sole has come unglued. I sent them back to Nike, which cost me $30 to ship. They sent them back saying that they could not honor the repair or replacement of my shoes again it’s a gluing issue not wear and tear issue. I am very disappointed in Nike as I thought they would honor Defective sneakers . Don’t think I will be buying Nike again and will write a review on every social media platform that I possibly can as I am so disappointed with the customer service I received when I shipped back”
“Do not take the risk to deal with Nike on delivery. After 45 days of placing the an order and they collected my money and after 4 times of contacting them they are not able to confirm when will my order will be delivered”
“Missing items using home delivery service, subcontracted to DPD.
How can you advise customer to use Post Office delivery if you want to ensure good are not stolen in transit?
Cleary a known issue of theft! Awful customer service.”
“Bought trainers on 20th December. Delivery stated would arrive on 22nd. Its now 23rd and according to the tracking they haven't been collected by the courier yet. I don't have the means to go out and buy another pair for my grandsons Christmas present so have no idea what to do. Customer support promised me they would arrive in time. So basically he just lied to me . Absolutely abysmal service and as made me feel terrible that a gift I promised he won't get. They had no problem taking my money but provided nothing. I doubt a giant company like them could give a sh#t about what they've done though”
“They support the illegal occupation of Palestine with their profits , and the genocide of 25000 innocent men women and children, have left 25000 orphans , hundreds of life changing amputations and 2 million people displaced and witholdimg water food and medical aid which is a war crime”
“I am so disappointed of Nike . The Customer service is getting worst and worst ! I bought a pair of dunk low , their courier EVri stole my parcel. Nike decided to give me a 15% « compensation « discount that I can’t even use on this order again. This is not the first time
That EVri steal or deliver me a parcel that is damaged.This is ridiculous, nike does nothing! I write everywhere so that people will know how they are !”
“Buying on line a pair of shoes was the worst mystake , I was charged for items that were out of stock and when I got my money back as online credit and tried to use it , I was charged the full amount again .
Customer service horrible they just adviced me to go ahead and use my card again although they admitted that there was technical issue from the site .”
“Nike is absolutely trash and they should be ashamed of how they conduct business. This is the second time I have ordered shoes and clothes and not even half my order shows up. I ordered 4 pairs of shoes, 2 shirts, 2 sweatshirts, shorts and sweatpants. And 3 things came....everything has been out of stock but yet the website continues to let you order??? It's been over a month!!! Then you call in and they say we'll we are out of stock would you like a refund well what else would I like you to do with my money?? I literally hope this company goes out of business”
“Hi I had a terrible experience today I went for shopping in west London Shepherd’s Bush Nike store , bad customer service by Laura and seem she was the store manager . I went with my family to buy some new shoes she was treble zero communication not happy face . I hope Nike company supervises . She make people feel bad experience instead of having happy times in Nike store . Unfortunately I have to give 1 star customer service at the time :(”
“Tried to deliver to wrong address left a pick up card at wrong address my neighbour from across road. when I contacted Nike they had no clue contacted Evri they had no clue what had happened or why my parcel was left 5miles away at a shop from my address they told me a investigation would take place with them selves and Nike and I have to pick up my item or start a return. So I started a return with Nike then my neighbour goes and picks up my parcel a few days later thinking it’s his having no name or address on card when he saw my name on parcel he was very angry driving so far out the way realising it’s not even his parcel there was no name no address on card. Nike and Evri again didn’t know what’s going on or where the parcel has gone or how somebody could pick it up with out being me. Nike is the worst company I have ever dealt with customer service is really poor no help not a clue how to deal with situation on top very rude asked 5 times for someone to contact me no response every time all I got told where lies about call back from a manager today every time which never happened till this day Evri and Nike as bad as each other both clueless of what was going on or happened it has been over a month never heard anything from Nike still Never buying Nike again for me or my kids”
