“i USED to buy exclusively Nike but not anymore. I purchased a pair of sandals on sale for about $28 directly from Nike. They did not fit Unfortunately so i went online to return and print the return label they provided. Much to my surprise when i went to the UPS store with the box and return label it was not a pre paid label i would have to pay $26.54 to return them! What a crock of ...... that is! I would have paid twice as much for a pair of shoes that did not fir. So i told the UPS gal just put a free sticky note on them or toss them!!! Never a Nike customer ever again.”
“Bad Online Service!
I would not recommend Nike. It was very difficult to get service. Finally after 3 days of trying and being put on hold for over 40 minutes, and having it disconnected several times, I got service.
I am surprised such a big company, with an online presence, has such bad service.
I have not purchases my shoes, and will not!”
“As a 47 year old who’s been wearing Jordan’s since 10 with over 60 pairs of Jordan shoes alone I’m disgusted with how hard it is to get a pair now when I use to get them in the sales section of most shops but with the way Nike is run now is an absolute shambles… I won a pair of £180 Jordan’s which said we’re being delivered but after a week or so never arrived Nike apologised and told me I was lucky there still had my size and sent a pair which arrived next day then a week later I ordered £300 worth of Jordan clothes again after a week didn’t arrive I called Nike and was told they would look into it… another week passes and I get a call saying I will get a refund in 9 days time ?? So you keeped my money for 3 weeks sold out all of the items I bought over 2 weeks ago absolute joke!!! Congratulations my family are happy that’s the last time I’ll be buying anything from Nike again after 37 years and the woman on the phone finishes with sorry we lost your order twice in a month is there anything else I can do for you today? What a joke”
“Still haven't received my Nike SB Zoom Blazer Mid Premium shoe on April 6th. As per the Nike website, it was supposed to be delivered by the 19th of April. however, I received an email stating that delivery has been delayed by 10 days, i.e., 29th April. With this mail, they provided me a coupon of 20% discount on my next purchase, which is definitely happening after this case. It is 1st of May today and the track your order tab on their website still shows last updated status as "arrived destination region/ country" on 8th of April. I was supposed to wear those shows at an event which has now passed.
Didn't expect such service from Nike at all. Worst experience!”
“worst experience ever, I implore you to never purchase from Nike. com, what a huge mistake, I should have read these reviews before making my purchase!!!”
“Outraged. Trainers arrived stained with glue in several places. Laces were sticky and stained with glue as well. Shocking, considering I've spent £65 on a pair of trainers. Spent an hour on the chat to try and exchange rather than having a refund, was told to go into nearest library to print out a label and then send it back. Why can't you email QR code where post office scans it and make it simpler for the customers? Not my fault I received damaged goods. I am cancelling my account with Nike and will be ordering from other suppliers.”
“WORST COMPANY TO DEAL WITH!!
I order some air max on 9th April, i received an email on the 12th to ay they had been delivered with a photo attached of them being left sat on top of communal bins, not in the bin or put somewhere safe just sat on top of the bin in clear sight for anyone, shock horror that when i get home the parcel wasn't there! (not like it was left in plane view of the whole main road!) reported this to nike who agreed it was left on top of a bin and would investigate, over a week later still no shoes and still no response from nike! it is there responsibility for their delivery companies incompetence yet i am the one suffering having to chase them everyday and not have my items!! i will never use them again i would rather go through a 3rd party at least they have customer service skills!!”
“I’ve had nothing but trouble trying to receive a refund from Nike. Getting past from pillow to post. And I’m still no further I will not be shopping with Nike again ever”
“Brought the Nike Air Force one shadow. When I put on the bottom of my feet burns. Tried other shoes does not happen until I put on this shoe. Now I have calluses. Interior of the show is very hard”
“I have bought several things from NIKE and every time my NIKE sign peels off, especially on all my pants. I even wash them on cold and air dry my clothes.”
“I ordered a pair of basketball shoes, on Jan. 23rd said they would be here by Jan 29th...It is the 7th of February and they have not moved. Says awaiting carrier pickup...I have a tournament this weekend I called Nike and they did a reorder and said I would not receive them probably until the 18th of February....save your time and effort order from EBAY way more reliable!!!”
“I came in to return some Jordan's I bought online. The cashier was Marleih. I pulled the shoes out of my purse. She scans them and tells me insert my card. I look at my phone to said "I have to see what card I used." After entering my pin I noticed she charged me and told her it was a return. I told Her I literally just pulled these out of my purse why would you charge me after I pulled up my Nike app for her to scan. She responded with I didn't see that. Then refunds the shoes but only the purchase she just did not my original online order. I called Nike.com and they told me I had to go in store and that it shows on their end. I get to the store and of course they say it was refunded and so they start checking stock and see that there was a mistake. This whole thing is shady and the girl was rude. I get it's the holidays but paying attention to your job wouldn't hurt. Your literally paid to do so.”
“The worst shopping experience ever. Could not process payment via website. Managed to phone up and order. Wanted to amend the order less than 2 hours later and change size and had the most difficult, convoluted call to try and sort it. Ended up cancelling the order. Very poor and will never shop here again.”
“Worry customer service EVER! Absolutely embarrassing and I’ll never buy from the again. I ordered a pair of limited release Jordan 1’s and they immediately sold out after. The company that shipped them couldn’t find my place and took them back. I called Nike, who had the rudest and least helpful staff I’ve ever encountered, and told them what happened. You would think they would just reach out of the company and tell you them to send it back to me but that would be too easy and the right thing to do. They tell me it’s not their problem and I have to call the 3rd party vendor they use and fix the issue myself. The opposite of customer survey. They made the mistake and then pawn it on their customers to figure out. The worst service I’ve ever seen. Called and spoke to 2 different managers who told me two different stories. Don’t ever buy from them, they can care less about any customers.”
