“Nike is a money hungry company I was trying to purchase a pair of shoes that came up at 54$ and when I confirmed it they charged me 94$ when I talked to an expert he told me that I have to wait for the shoe to arrive then send it back then getvmy money and im pretty sure they could of canceled it if they didn't have me waiting for a response on the nike app... sorry but nike needs to change there policies. How is it that the shoe hasn't even been shipped it and I can't get money back.. MAKE IT MAKE SENSE NIKE... THEY ARE TRASH”
“Another jordan drop but no shoe, I have entered countless entree for high anticipation shoe drop and never won. I get all every thing in on time and seen to just have bad luck.. The only way I can get popular shoes is on second apps and resellers for 85 percent mark up.. very unfortunate just don't understand why public can't buy at retail prices but it's available for double the price..just a frustrating Spending alot for something that should just be more available.. Some new ideas and new way for the app and drawings to make it fair and more accessible”
“bought 2 pairs of Lebron 19 Low during summer 2022 in USA for our son who plays basketball in a pretty big club (won't name because want service based on brand not fame of club)
Both shoes are looking like new but are broken (cushions exploded)
We're in Europe and they are to the bin! Want to see how this is dealt with
Trying to get a replacement or something, nothing yet, will keep posting on what happened (guess nothing will and we'll move back to Adidas...)
cheers”
“Great shoes, but buying from nike.com is awful. always has been shaky site, that keeps getting worse. unbelievably long time to process orders and after that you wait another week, at least, to get it shipped to the shipper. good luck with figuring out who they may ship with, generally some second tier carrier. pathetic for this huge, rich corporation to provide such poor customer sales, shipping and service. always accompanied with a lame attempt to blame weather. far better to buy from Dick's or any on-line retailer that may carry your size and ships promptly.”
“I bought my daughter a pair of Nike WinFlo9's in Aug 2022. By Nov, they were squeaking so bad when she walked that the kids at school make fun of her. Because they were $100, she still has to wear them. When I called Nike to see if they could get her a new pair, they said it's probably because they got wet and it's not considered a defect; nothing they could do. So, morale of the story is, don't buy Nike tennis shoes if you're going to wear them outside where they might get wet.”
“For such a reputable brand, the customer service is absolutely pathetic! The supervisors never ever get back to you despite the amount of calls you make. Absolutely dreadful! 👎🏻”
“I ordered 2 pairs of running shoes. Only 1 pair was delivered! Called Nike and they confirmed there should have been 2 pair in the delivery. The shoes were now out of stock. So they wpuld credit my original form of payment for the missing pair. 3 weeks later and I have NOT been credited! I have called Nike numerous times! Spenr MANY hours on hold and talking to what they call Nike "athletes". I have now put a dispute with my credit card company for the amount of that pair of shoes. In hopes my credit card company can get my refund for me! I am DONE with buying Nike shoes in the future!!!”
“I ordered a shoe for my husband for Christmas, the shoe Is on its way to Ohio and I live in NORYH CAROLINA. I spoke with three different people 33 minutes after ordering only for them to tell me “it’s outside of 30mins ordering time nothing we can do” basically they can’t change address, one person told me to go to Ohio and pick up at a local office. I’m out of $180 as much as we purchase from this place NEVER again will my family or their company go through this and I will be spreading the word do NOT or online from NIKE”
“THIS IS AN AWFUL ONLINE STORE.
Never brought from them before, saw ALOT of bad reviews but I thought I’d still give it ago as they are such a big company but I should have listened! Brought a pair of Jordan’s, it said waiting carrier pick up for a week and then I had to message them twice asking where they are & then they come back and tel me they are lost and I have to get a refund instead. Very unhappy. Very unsatisfactory & now my shoes are out of stock”
“I ordered three pairs of expensive trainers for my relatives birthdays. After waiting almost 2 weeks for the delivery, and making numerous telephone calls, Nike cancelled my order. I complained to customer service who apologised and offered me an extra 10% discount, however when I came to order they would not fulfil their promise and accused me of cancelling the original order… 😳 the audacity beggars belief 😤 I feel so let down”
“return. I have try the chat room 7 times my order number c01087387371 second order c01064491444 gunner3001@outlook.com Paul Robinson I returned with the return labels I got with the 2”
“My experience as a Nike Member has been nothing short of horrific. My package was stolen by the shippers. I just spoke with a customer service rep yes I was refunded but of course Air Jordan 4 Retro these are limited sneakers the are not in stock. I'm extremely disappointed in Nike for deciding to do business with a corrupt and disgusting company . I checked the tracking, and it says the shoes are in transit https://t.lasership.com/Track/1LSCXM600144B5E
The estimated delivery date was 10/12/2022, however they have been at the Secaucus, NJ Laser ship Facility since 1012/2022 1:00 AM, and it currently 9:00 AM 10/14/2022 Nike is associating itself with a company who's been reported for damaging and stealing the personal property of recipients. The company has been penalized by multiple governments for misclassifying drivers as independent contractors, and for delivering untaxed cigarettes (for which the company was prosecuted under the Racketeer Influenced and Corrupt Organizations Act. Unfortunately I will not be ordering online at Nike any longer.”
“Day time robbery, I have to return my order and tracking shows has been received by Nike, they don't give my money back because the parcel can not be found in a warehouse”
“Placed an order online for 4 pair of shoes. They gave a delivery date of Saturday. Never got my order. I called customer service. They said my order was split up. Then a order was delivered on Friday to my unit at a red door. My door is white. Then they said the order wasn’t delivered it was just showing that. So I got refunded for that part of the order. My second part of the order was now supposedly gonna be delivered Monday. Here it is Monday and no package. Said a label was created but no order. So the kids went to school without their new shoes no thanks to Nike. Customer service sucked. Never again”
“I enclose a screenshot of my three previous purchases, none of which were ever dispatched and am struggling to come to terms with why I was singled out or discriminated against by a company of your magnitude, I initially purchased these trainers on the 18th of July with an estimated delivery date on my daughters 21st birthday on the 23 rd of July, The disappointment grew when I phoned up having not received any deliver updates only to be told the product had been returned by the courier, I was saddened but repurchased after being told the refund could take up to 8 days, I waited and still nothing on the 27th and 29th then I was told the courier was uncontactable and wasn't responding and that a new order would be made, I showed faith only to be further disappointed, I phoned Nike on multiple occasions requesting a manager or someone with some authority contact me and explain this unfair and painful experience I have needlessly have had to undergo, still nothing, still no response as I am not worth an explanation, suddenly and without warning on the 14th of August, almost 1 month after I ordered the trainers I got an email saying I'd been refunded, no explanation, apology or apology.
PLEASE KINDLY BE HUMAN AND RESPOND.
07973212750”
“WORST CUSTOMER SERVICE EVER!
Don't even know where to begin. Suffice to say that if you get sent the wrong shoes, good luck getting your money back. Agents barely speak English and couldn't care less. Good riddance to Nike. I'd rather go barefoot!”
