“Worst experience with customer support. I have a Nintendo Switch and it was not charging and it was under warranty. I was in touch with their customer support to fix this but no luck. Then Nintendo support requested to send the device to them. When they received it then they send me an email that the device is damaged and that is why we could not cover this under warranty. It was working since the last charge. My son complained that it is not charging when the device battery was showing 5%. Which means everything was fine and it was not damaged. Even I confirmed with my son that he didn't drop it on the floor or something. Now they are asking for $106 to repair it.
I would like to let you guys know that please avoid this product.”
“Hi,
I have returned my items worth £1,799.95 on the 04/01/2022. Received by Nintendo on the 07/01/2022. After this they advised that I should receive the refund after 14 working days. Today we are the 25/01/2022. I have been chasing this for a long time and I have escalated this many times. I have received no update from the team in charge. I do not recommend this company as this is a shocking service. The customer service on the LiveChat is useless. This is a big amount and I want my money back.”
“Impossible to return an item - live chat doesn't work and I'm now being told I'm outside of the 14-day return window and need to provide proof that the live chat didn't work. Can't believe how dodgy the website is for a company as established as Nintendo.
Update:
My return was since accepted by Nintendo so I sent the item back on 13 Dec 2021, which Nintendo received on 15 Dec 2021. I still haven't received my refund as of 7 Jan 2021 despite this being 14 working days ago. Chasing Nintendo as to why I haven't received my refund and when I will receive it has been unsuccessful so far.
AVOID buying directly from Nintendo, they're a shockingly shady company.”
“Probably the worst experience I have had with a company. I deleted my account thinking this is how I stopped online payments. It was not made clear this would render my switch useless. Nintendo ignored me for four months before telling me there was nothing they could do. They refused to refund me or even apologize. They are happy to waste your time and money. Do not buy from Nintendo.”
“Awful awful experience took 2 payments no console arrived just a game this is a month ago still no console no refund nothing it’s been and still is a stressful experience it’s like dealing with dummies not a big company never ever buy from these idiot cowboys !!!!!!!!!!!”
“If I could give them zero I would. This was by far the worst online shopping experience I have been had.
Their customer service is woeful. They don’t answer questions and when they do it’s copy and paste with little care for what’s actually being presented to them.
Missed deliveries, lost items. Do yourself a favour and buy your Nintendo items anywhere but from the official store. I wished I had read the other reviews on here before making that mistake, hopefully this will help others avoid it.”
“Nintendo's own webstore is TERRIBLE. Avoid using it like you would AVOID THE PLAGUE.
-6 WEEKS later and still no delivery!!
-unable to cancel the delivery - we no longer want it.
-they have taken the money. NO REFUND
-Customer service just don't care. They IGNORE YOU
I can't think it's fair to take almost £600 for products that don't actually come??
We got so frustrated we bought the items we wanted from ARGOS - so much better - it only took 5 mins”
“My experience with Nintendo UK has been shocking. I imagined Nintendo to be a good brand. But since my £350 order never arrived and they refuse a refund and blame their courier (Hermes) I am blown away that they can get away with that!
Do not buy from them direct. Instead go to a local shop where you may get support.”
“Nintendo with their customer care have really lost their way. I’ve been a fan of Nintendo for over 30 years now and have owned every console and have never had a problem with their customer care team in all that time until now. I bought a game from their store (digital down load) which was faulty and very glitchy. When contacting Nintendo I got a cut and paste answer after 3 days of waiting, to tell me it was my job to get in contact with the developer of the game. I find it insulting that the lack of so called customer care I was given. The email address was given to me via their chat in the first place. You can’t even call them on the phone. it’s just a joke they take your money and expect you to get in contact with the developer of the game yourself. If anything they should have done this for me as I sent them evidence of the fault as well. I’ve now gone through PayPal to get my money back”
“Nintendo with their customer care have really lost their way. I’ve been a fan of Nintendo for over 30 years now and have owned every console and have never had a problem with their customer care team in all that time until now. I bought a game from their store (digital down load) which was faulty and very glitchy. When contacting Nintendo I got a cut and paste answer after 3 days of waiting, to tell me it was my job to get in contact with the developer of the game. I find it insulting that the lack of so called customer care I was given. The email address was given to me via their chat in the first place. You can’t even call them on the phone. it’s just a joke they take your money and expect you to get in contact with the developer of the game yourself. If anything they should have done this for me as I sent them evidence of the fault as well. I’ve now gone through PayPal to get my money back”