“I ordered a single bed for my son and it came with a few days which was great. That weekend we went to assemble and we had missing parts for the bead and foot of the bed so rang and it went straight to VM. To date, I have left 3 VM, 1 message via Facebook and 2 emails and I still have heard nothing 4 days on so my son is still sleeping on a mattress.”
“I ordered a bed frame with a mattress and paid £30 for next day delivery as I had moved to a new place and needed to do my child’s room up. Despite paying the next day delivery charge the first time, my order was delivered to my billing address ! I then had to email to cancel the order which wasn’t an easy thing to do as they couldn’t deliver it to my shipping address. I then had to make another order and again paid the hefty next day delivery charge which I think is absolutely disgusting. I received my bed frame and the mattress is still missing. It has been a week and the customer service team seem to just be taking this lightly. My child now is sleeping on the floor. What is the point of having a next day delivery option. There’s only one way to get into contact with these guys and even that, they reply 2 days later! There’s no tracking system and even after making an account with them whilst ordering I am unable to track anything because the website just doesn’t seem to work. I will never recommend this site to anyone. They are not helpful at all. And the next day delivery charge is ridiculous!! I paid £30 to get half of my order the next day. Pathetic ! If I could give this company a 0 star I would.”
“I ordered a triple bunk bed and I have only received the slats. I have emailed with no response and there is no other way to contact them. I received an email today from the same delivery company that delivered the slats saying a delivery would be made today but no delivery! Disgraceful communication and I will be taking this further if I don’t receive my order.”
“Great price, plus added bonus of 10% for nhs staff...thank you!
Prompt delivery, arrived 5 days after order and was updated from delivery company, wasn’t working the deliver window Noa and Nani gave but was earlier, so delighted.
Good solid beds, easy to out together. Decided to kee them as singles at the moment. Kids love them.
Easy to put together too!!!”
“If I could rate 0 stars then I would. Ordered bunk beds & 2 mattresses ...... over a week later I am waiting on 1 of the mattresses and a response as to when the essential bed frames needed to put the bed together will arrive.
Dreadful customer service, issues not being dealt with in timely manner. Right now I am not recommending anyone use this company.”
“Slight hick up with delivery but furniture is lovely, really good quality and quite simple to build! Very very happy with both the trundle bed and sideboard! Thank you, would definitely recommend!”
“Prompt delivery and was kept up to date with delivery details.
Hall unit was just what I was looking for to keep coats tidy. Straight forward to put together too. Would recommend!”
“Prompt delivery and kept up to date when my unit would arrive.
Just what I was looking for to keep coats tidy and it was straight forward to put together”
“purchased the camille wardrobe to go with the chest of draws purchased last year .Great product fast delivery. I contacted the advisors via email sevral times in regards to some product information and they replied very promptly. will be purchasing another wardrobe for my other daughters room
its 5stars from us”
“I had an absolutely awful experience with after sales customer service. I have complained directly and revived a £50 refund but didn’t really make up for the huge inconvenience and awful service I received. Will seriously consider purchasing from here again.
The produce itself is good though, sturdy and easy to assemble.”
“I purchased these drawers and I absolutely love them! Such good quality and value for money and were pretty easy to put together. So pleased with my choice.”
“I ordered the kids white toy box. When it arrived it had a chip out of it. When assembling it, the wooden peg burst through at 2 sides as it had been drilled too close to the edge by whoever made it. I contacted customer service immediately and was offered a very small discount and told I must sign a disclaimer that I would not leave a review about the product or company. I refused to do this and advised I would like the parts replaced. After weeks of emails back and forward they want me to dismantle the toy box and send photos to decide if they will then look in to replacing the faulty parts. The toy box would be ruined if I did this due to the faulty workmanship and they havent even confirmed that they would definitely replace the parts. It was 100 pounds wasted. Customer service is awful and the toy box is really bad quality. I would not recommend this company to anyone.”
