“Wish I'd found this page before buying from them! Awful customer service. Their website clearly states re: cancelling an order that "If the item has not been dispatched then we will process the cancellation and the refund immediately." This is a complete lie. I contacted them after putting my order through to cancel it, and they said they couldn't process the refund. So I now have a chest of drawers I don't want (or I could pay 45 quid to return it - !)”
“The Fairies Package (tent over the slide) that screws on the wooden bunk bed is potentially lethal...the flimsy metal frame shears at one mounting point and the other end splits the poor quality wooden frame.
Absolutely dangerous rubbish.
I am going to complain of their local Trading Standards. ..
This is dangerous rubbish....a long way to fall for a small body..
AVOID AVOID.
Oh...they don't want to know or contact you when you leave a telephone number on their" Contact us"
Pathic customer care...”
“Damaged furniture. No telephone number or live chat available. No response to emails other than automated replies stating customer service will respond within 48 hours, which of course they do not. Still waiting for response. Have not ordered from them before and will not again.”
“DO NOT BUY FROM NOA AND NANI THEY ATE SCAMMERS. The best way I can describe this company is an absolute shower of s**t. Ordered a bed for our son and over a month later and several emails later we still haven't received it or a refund. We have no idea were the bed or our money is. This company is out to scam people. Trying to contact them via phone is non existent and they rarely reply to emails. Avoid at all costs.”
“Generally their products are good but if you get an issue it is impossible to resolve it with them. I ordered a bed for my daughter and it came with some of the wrong screws - we contacted them and to be fair, they sent replacements out within a couple of days. However, they sent exactly the same "incorrect screws" out and when I advised them of this they said they would send them again that day - almost a week passed and I hadn't received a tracking number so I chased again and was sent one that showed the DPD collection had only been booked that day and it hasn't updated since. I have tried to get in touch via the phones (they give hold music and then cut out) and I'm no longer getting replies on the email. So my daughter is into week 3 of sleeping on a mattress on the floor and I have no idea when I am going to be able to build the bed”
“We have ordered multiple items from Noa and Nani. Generally their products are good but if you get an issue it is impossible to resolve it with them. We ordered a mid sleeper bed for our daughter with a tower and slide. As we unboxed it we realised a part was missing so the tower cannot be constructed correctly. We tried to contact them to get the part sent but it’s impossible to find a contact email to message them. We filled out the contact form multiple times in the last few weeks and have never received a response. So we are lest with an unfinished bed for our daughter. It would be so simple resolved if they allowed you to contact them easily. It seems they are great if your stuff is complete and undamaged but if you get a problem then you are on your own with defective goods and no comeback.”
“Awful experience and awful customer service.
We were so surprised and disappointed after so many positive reviews on this website.
We ordered a table/chairs and bench set up through Noa and Nani but on assembling the chairs, we noticed they were damaged and generally of poor quality. We returned all 3 chairs but have not received a full refund for all three of the chairs we returned.
We requested to speak to management and requested some explanation as to why but despite many messages back and forth we have been palmed off each time… We haven’t even had an apology!
I have tried to log an official complaint too, but again this has fallen on deaf ears.
We will never be using this company again, nor recommending them to anyone else. Highly
recommend looking into other more reputable companies before placing and order through Noa and Nani. Really not worth the aggravation should you have a problem with your order.”
“Awful experience and awful customer service.
We were so surprised and disappointed after so many positive reviews on this website.
We ordered a table/chairs and bench set up through Noa and Nani but on assembling the chairs, we noticed they were damaged and generally of poor quality. We returned all 3 chairs but have not received a full refund for all three of the chairs we returned.
We requested to speak to management and requested some explanation as to why but despite many messages back and forth we have been palmed off each time… We haven’t even had an apology!
I have tried to log an official complaint too, but again this has fallen on deaf ears.
We will never be using this company again, nor recommending them to anyone else. Highly
recommend looking into other more reputable companies before placing and order through Noa and Nani. Really not worth the aggravation should you have a problem with your order.”
“One of two parcels arrived (still waiting for the parcel containing the ned slats) ..... broken step on ladder. No reply to calls or emails.
We have a very sad little girl who can’t use her new bed!”
