Generally their products are good but if you get an issue it is impossible to resolve it with them. I ordered a bed for my daughter and it came with some of the wrong screws - we contacted them and to be fair, they sent replacements out within a couple of days. However, they sent exactly the same "incorrect screws" out and when I advised them of this they said they would send them again that day - almost a week passed and I hadn't received a tracking number so I chased again and was sent one that showed the DPD collection had only been booked that day and it hasn't updated since. I have tried to get in touch via the phones (they give hold music and then cut out) and I'm no longer getting replies on the email. So my daughter is into week 3 of sleeping on a mattress on the floor and I have no idea when I am going to be able to build the bed