“I don’t even know where to start! Terrible company terrible service!
Ordered a bed on a buy now pay later, it was not, they straight away took the money from my account! I emailed which they ignored, I then emailed again straight away saying I no longer wanted the product, they also ignored this, they then went on to send the product anyway with still no communication which I had said I no longer wanted charging me £30 for this delivery. When it turned up the box was damaged, and yes boxes get damaged in transit however this had been ripped open and sellotaped back together, I emailed again with pictures saying I cancelled this order and it needed to be collected, then they finally got back to me just repeating themselves saying that I would have to pay for it to get posted back! This is still going on now! They are just ignoring my emails! I ordered and cancelled this order on the same day (Saturday) it arrived Tuesday with no communication given to me, it’s now Friday and they are replying to my emails maybe once a day! I still have not been refunded and the product still has not been collected! I am completely disgusted with this! DO NOT buy from this company this product was £210 so not cheap! Quick enough to take your money but not to give it back when there is a problem, I’m so annoyed, I cancelled the product straight away so it shouldn’t even be on my property let alone the company having the cheek to try and charge me to send it back”
“Bought a sideboard which unfortunately had a fault on it. Contacted the company who dealt with the problem with grace and efficiency. Asked me to package the item, they arranged collection and refunded me with no delay. Excellent service”
“Brought a new bed for my daughter, fast delivery and packaged well. Easy to put together and my daughter loves it. Would recommend and will be shopping with them again”
“This was the first time shopping with Noa & Nani and I would definitely recommend them. Fast efficient service with quality products at reasonable prices. Very pleased with my purchase of chest of drawers.”
“We love our new bedroom furniture (Karlstad)! One package came damage which has chipped a bedside table and Noa and Nani have been extremely responsive and helpful and are collecting the item free of charge!
Have recommended their furniture to everyone, amazing quality and service; thanks guys!”
“Delivery was great everything else a joke.
We started putting the Karlstad Sideboard together everything seemed great finished the unit apart from the drawers and doors then as I turned the last page of instructions there was no information on how to put the hinges on the doors how hard can it be so I give it a go anyway we have tried every hinge on every door and none of it works so after looking at the parts there is 4 hinges the same and 2 different tried again and no matter what the doors dont fit on properly so I emailed the company frustrated then fully looked at page numbers on the instructions and it goes from step 12 to step 18 so a full page missing it could have been simple like the rest had they put them in but this isnt the that bad sometimes errors can happen but there was no response to my email till 2 days later when eventually I recieved a email saying the sorry weve had a back log of messages we can send you the instructions no problem. Then no response from this no instructions sent nothing so I've been waiting for 4 days with a unit with no doors and to be honest I dont even think the hinges are right because we have tried every combination and they just dont fit”
“I’ve recently ordered and received a sideboard delivery was quick it came with clear instructions and is a sturdy piece of furniture I will definitely buy from the company again”
“We ordered the Thor Hello Kitty midsleeper bed. It arrived less than 48 hours later with standard delivery. It was easy to put together and very good quality and sturdy when built. The mattress is comfortable. Our Daughter loves the tent and overhead tunnel.”
“Have bought several items from Noa and Nani and have always been delighted.
Latest purchase 5 drawer Camille unit.
Excellent quality, easy to assemble and very sturdy. Drawers are huge and lovely to have proper smooth runners on.
Definitely my ‘go to’ furniture site.”
“I ordered the treehouse window and door accessories and they absolutely finish the treehouse bed off perfectly. Yes they aren’t cheap but the quality is beyond question - it’s so well made - easy to add on and I’m glad I went for them - my son loves to sleep with his windows canvasses closed - makes the inside extra cosy And can be easily removed without marking the frame If they need to ever come off.”
“ORDERED OLIVER BED AND MATTRESS ON 23/11/20 BITS CAME IN DRIBS AND DRABS OVER THE NEXT MONTH.BUT NO MATTRESS SO SENT A EMAIL HAD A REPLY SAYING THERE HAD BEEN A MIX UP SO CANCELLED MATTRESS AND THEY SAID THEY WOULD REFUND. SO STARTED TO BUILD ON THE 23/12/20 AS A CHRISTMAS SURPRISE FOR MY DAUGHTER SO ORDERED A NEW MATTRESS FROM AMAZON CAME NEXT DAY BUT THE BED WAS MISSING BED FRAME HAD BROKEN CUPBOARDS AND 2NO DESKS. COMPLAINED SENT PICS. THEY ADVISED THEY WOULD REPLACE. THAT WAS THE LAST EMAIL I RECEIVED 5 WEEKS AGO. SO TAKING THESE IDIOTS TO COURT.”
“Ordered a bed for my grandson the tent and slats arrived delivery driver said there should be more but can't find it ring the company up just an answer phone email every day for 5 days no reply im request my bank to get a refund and reported the company to trade and standards i would be very careful if you are ordering anything from this company”
“I order a bed online and was delighted with a really quick delivery. But when it arrived the delivery men told me that there was part of the order missing. I contacted the company who asked me what part was missing, there was numerous boxes so I had no way of knowing this unless I started building the bed. So this is what we did and discovered the head and the foot of the bed was missing. I contacted the company again to tell them this who then asked me to send pictures of all the boxes so they could see what one they had to send. The boxes were in the bin as they had asked me to work out what was missing. I waited a few more days and still no response. I have send messages to them numerous times. Eventually I have had a response saying the bed is now out of stock so it will have to be arranged for it to be returned. The customer service has been terrible, takes an age for them to reply if at all only for them then to ignore you again for days until you chance them up. I have now had a half built bed in my toddlers room for over 2 weeks, causing so much disruption and I am still waiting for some resolution.”
“https://www.noaandnani.co.uk/bunk-beds-c3/sofie-bunk-bed-house-cabin-in-classic-white-p1148
Absolutely love this bed! It looks great in our daughters room and she loves it! Instructions were easy to follow and it took less than 2 hours to put together. There was a bit of a delay on one of the mattresses but this was rectified quickly. Recommended!”
