I order a bed online and was delighted with a really quick delivery. But when it arrived the delivery men told me that there was part of the order missing. I contacted the company who asked me what part was missing, there was numerous boxes so I had no way of knowing this unless I started building the bed. So this is what we did and discovered the head and the foot of the bed was missing. I contacted the company again to tell them this who then asked me to send pictures of all the boxes so they could see what one they had to send. The boxes were in the bin as they had asked me to work out what was missing. I waited a few more days and still no response. I have send messages to them numerous times. Eventually I have had a response saying the bed is now out of stock so it will have to be arranged for it to be returned. The customer service has been terrible, takes an age for them to reply if at all only for them then to ignore you again for days until you chance them up. I have now had a half built bed in my toddlers room for over 2 weeks, causing so much disruption and I am still waiting for some resolution.