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Noel Leeming Reviews

1.6 Rating 154 Reviews

15 %

of reviewers recommend Noel Leeming

Company Reviews

1.6

Based on 154 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Noel Leeming 1 star review on 22nd April 2023

Noel Leeming 1 star review on 22nd April 2023

Noel Leeming 5 star review on 16th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow. Upon reading all of the other reviews I am not surprised. Noel Leeming customer service is absolutely below par. I bought a dryer over a year ago. I paid extra for delivery and installation. They didn't instal it properly (wrong ventilation system). I have been trying to rectify this for OVER a year. Meanwhile, my house is getting all of the condensation and heat from the dryer INTO my house. Mould. Mildew. I have emailed every month for a year. I have rung. I have visited the store. Today was the grand finale of customer service fails. I went in to the store (again) and was told that the manager - Moorhouse Ave, Christchurch, Daniel Rawiri (who I had been emailing) was in store. So I waited to talk to him. For over 25 minutes. As he saw me waiting and he chatted to a customer about her security system. Whilst not only ignoring me but 2 other people waiting to BUY things (one was just a cord!). This manager was at the TILL. He was the only person at the till. The guy behind us gave up and put his cord back. The women in front of us was huffing and sighing and rolling her eyes. We gave up. How on earth do you not go "sorry, for the wait, I see you, I'll be with you in a minute" or ANYTHING to acknowledge that he sees you. We are beyond frustrated by the poor service. Will NOT be buying from Noel Leeming again.”

Posted 1 year ago

“very bad custmer service, blames everything on you and i don't even want to get started at how they couldn't return my phone, never coming to noel leeming ever again.”

Posted 1 year ago

“Sales staff are selling products they have no knowledge about . Bought a fridge with false advertisement on it . Your staff need to be educated on what they selling because they clearly dont have a clue. I will never shop here again”

Posted 2 years ago

“Tired of ordering from these guys, hearing nothing for two weeks and then finding out its been sitting in store but no one bothered to let me know. Twice in a row.”

Posted 2 years ago

“Went to Sylvia Park branch. Looked up for some customer service and got some help immediately. Unfortunately they didn't have in stock the phone that I wanted so they directed me to St Lukes. Tried calling them multiple times to reserve the phone while I made my way to the store. Nobody picked up. Went to St Lukes branch, stood by the phones looking and waving my hands for some help. No customer service. Looked around and saw multiple customers standing and wanting some help. No customer service. All employees standing behind the counter walking in and out of the staff only office. Finally got some help from what I assume is some high school student. Got some mumbles, looking at the ground, no manners, even scanned the wrong barcode. He wonders to the back to find the phone, gets it then waves me over to the counter. Doesn't even bother to try sell me the warranty extensions. The worst customer service I have ever experienced. Will be avoiding that branch forever.”

Posted 2 years ago

“money was removed from my bank account - the name on the statement wasNoel Leeming - they got in when i used my card at a WAWA gas station in parsippany nj - I contacted them - a customer care specialist gian emailed me back with a confirmation number and told me to call my bank - that was nice - it earned a star”

Posted 2 years ago

“No star awarded - it is ironic that there is difficulty even at the review level. When i read this I cannot fathom how only 10% of clients offer anything deemed 'ok' and they are still in business. There needs to be some intervention from policymakers to sort this out. It appears these reviews create NIL impact toward change.”

Posted 2 years ago

“Returned a laptop for repair under guarantee. It has been 6 weeks no one has contacted me. I have tried to get an update with no luck. Nobody at Noel Lemming had an idea were the lap top was. They gave me the repair companies number for me to follow it up . Never never again will I purchase anything from them again. Palmerston North”

Posted 2 years ago

“I would not even give them 1 star but had to so can write my review . Went in to look at dryers . Spent 15 minutes looking then decided what i want but needed to ask the staff a question about it . No one asked if we needed help. Asked the mobile side workers and they said they cant help because they have to stay on that side of the store . This store has no staff willing to help their customers . Terribe service and was not like they were short of staff .”

Posted 2 years ago

“Went into Noel Leeming today to buy a new phone. Waited for at least 5 min for assistance. Non forthcoming noticed groups of employees chanting amongst themselves, ignoring customers. Incidently, they all seem to be obese, I wonder if they have a policy of hiring fat lazy girls who don’t like talking to customers. Walked out and went to Harvey Norman, where I was greeted immediately and helped by a very knowledgeable salesman. Happy to give them my $2000 Won’t be going back to Noel Leeming!”

Posted 2 years ago

“Absolutely horrible experience with noel leeming, it seems they will sell you a product without actually having the product to supply you then lie to you over and over until you actually find a truthful staff member who explained there is no help from head office or other stores, after fifteen days of waiting for a click and collect from newlynn and Many excuses and broken promises, I'm told I can collect from Papakura. Great customer service”

Posted 2 years ago

“Noel Leaming didn’t have the phone in stock. Didn’t put deposit down. Ordered. Refused to give Vodafone discount discussed at time of purchase. Evil crooks..”

Posted 2 years ago

“No stock , staff are rude especially at. The manukau supercentre”

Posted 2 years ago

“Noel Leeming service - confusing and no information on click and collect when it was supposed to be 1 hour - it was 11 days. They never let me know what was happening, I had to email and call. Apparently the hold up was that my order was been shipped from 1 shop to another (Megastore St. Lukes to Wesfield St. Lukes - about 300 meters distance). I was never made aware that 1 hour click and collect was delayed and when I suggested they remove the advertisement from their website or at the very least let people know when there are hold ups they ignored me.”

Posted 2 years ago

“The Worst customer service! Do your self a favor and shop at Harvey norman for the same stock and much better customer service.”

Posted 2 years ago

“Before you buy ANYTHING from them try this: ring your local store...usual answer phone garbage but put in your local store extension. The phone will continue to ring then you will get "our team is busy" then it switches to a foreign answer phone company then you get another "sorry" message and don't wait. We waited over 30 minutes, nothing. Try their "online chat", Same thing, unavailable. This business deliberatly makes itself unreachable so forget after sales service, you will die of old age before they will ever respond.”

Posted 2 years ago

“F*** noel leemings. Absolutely terrible service. They took 4 weeks to tell me that the product I ordered online is no longer available. Im waiting for a refund and its been 2 weeks and Im still waiting. There customer service has been atrocious, they dont reply back and I have ⁹sent about 3-5 emails without a reply back. Trust me do yourself a service and go somewhere else where your business is welcomed.”

Posted 2 years ago

“Ordered an apple watch Se which was supposedly in stock. 4 weeks later I asked for an update on my purchase just to get an email stating there is no ETA on the product. I asked for a refund or possible or another variation of the product three days ago with no reply. If I could give a zero star rating I would.”

Posted 2 years ago

“I make this guys review my own !!! We are know that we going through COVID times and there is delays but you can't sell something to your client you don't have stock Despite being told off by the commerce commission over this exact thing, they are still selling stock they don't have and have a major issue with communication with their customers over delayed orders. Disgusting Behaviour, we all understand business and $$$ but make your client look like a clown is not the right thing to do !”

Posted 2 years ago

“We purchased a dryer from Noel Leeming Te Rapa Hamilton in March 2018. The dryer stopped working just outside the warranty of 2 years. Noel Leeming admitted I was covered under the CGA because it was perfectly reasonable to expect a new dryer would work for a lot longer than 2 years. My last dryer, a F & P lasted 20 years and that was with a family of 5! This Tuscany dryer was only used sporadically for 2 people. From early this year (2021) I've been going backwards and forwards to try and get this resolved. I've been lied to, promises made and broken, excuses aplenty. In other words DISGUSTING customer service, in fact NO CUSTOMER service at all!!! They also blamed the manufacturer, the electrical appliance repair place, all so they could remove themselves from taking responsibility. About 3 months ago I was promised (in writing - email) that our full refund for repair of the dryer would be put into our account or be in touch soon to arrange the deposit. NOTHING HAS OCCURED TO DATE!!!!! I am thinking about taking it to 'Fair Go' or the small Claims Tribunal. I bet that would get them off their lazy arses. They (noel leeming) don't seem to understand that in NZ if we don't get good service or outright ripped off we TELL LOTS OF OTHERS NOT TO SHOP THERE EVER!! watch out NL you may go out of business and all your staff would be without jobs (then they'd care no doubt). In reading the reviews they are all like a repeat of my story and I've just seen a damming article on NewsHub "Noel Leeming fined after repeatedly lying to customers about their rights under the consumer's guarantee act" for which they were fined $200,000 for misleading customers. All in all my 1 star is only there cos I had to enter something but frankly the only star they actually deserve is for totally screwing their customers over with a smile. Lastly this and all the other reviews are really a waste of time because I also learnt today that they haven't replied to any negative ones for over a year, pretty much sums it up right, "our way or the highway" is their daily mantra. You deserve to go broke Noel Leeming!!!”

Posted 2 years ago

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Noel Leeming is rated 1.6 based on 154 reviews