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Noel Leeming Reviews

1.6 Rating 154 Reviews

15 %

of reviewers recommend Noel Leeming

Company Reviews

1.6

Based on 154 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Noel Leeming 1 star review on 22nd April 2023

Noel Leeming 1 star review on 22nd April 2023

Noel Leeming 5 star review on 16th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your customer service is worst. I never experienced this kind of customer service in any store like yours Neol leeming Nelson. Neol leeming manager doesn't have any knowledge and don't have any experience to handle customer. His name is Mike King and one of staff her name is Grace. They both don't have any experience. Worst customer service ever had from you guys. I won't going to buy anything from Neol leeming Nelson and I won't recommend anyone to go there. Your staffs need to learn how to learn customer service.”

Posted 2 years ago

“Poor customer service through different people on different days.”

Posted 2 years ago

“despite being told off by the commerce commission over this exact thing, they are still selling stock they don't have and have a major issue with communication with their customers over delayed orders”

Posted 2 years ago

“I purchased a refridgerator on 15/08. I paid a lot for the delivery/installation (plug in the cord only, nothing technical) but delay delay and delay for my refridgerator. I understand we are in lockdown, who does not?? I purchased it bfore lockdown and it is an essential item anyway. 3 weeks for this high essential item to wait is not on. It's a survival item. and I was told "You are not only customer" on the phone. Of course I do know that. I am not asking to deliver a hair dryer or a domestic dishwasher or a domestic coffee machine. I can't believe he said that. Very poor customer service, beyond poor actually. and then customer service online team did not help me too. This person from online team name MC even refused to give her/his name as if s/he knew s/he didn't care and did not want me to find out. During lockdown, I have had no fridge. There is no takeaways open. I am trying my best not to go public and stay home as if I have had Covid but no choice, I go to shop queuing up every second day for the fresh food. No place to store cooked dishes, daily products or meat. My row meat diet dog is forced to eat dog biscuits. I desperately begged for my fridge I have already paid full for weeks ago. but they put me at the end of the line. It is 30/Aug today and I was told it will be on the 4th of Sept. They said they could delivery it on the 1/Sept but because they gave me 5 hours spot (between 8am - 1 pm) and they dont know what time they could come, so I could not grab 31/Aug spot. (I have a bubble with a person who is facing the end of life from terminal illness to take care of, and there is no fridge at this house as she intakes food through a foodtube PEG) I asked if they could give me more specific time like between 8am - 10am, its a 2 hours window but apparently they can not. I don't know how hard is this. Can you imagine you live without a fridge during lockdown while taking care of someone who might die any second and who is your blood? They are adding my stress level up which I never need. I wanted to hear that they were even a bit sorry for the delay. Nope, they are not even sorry. I do NOT recommend anyone to Noel leeming.”

Posted 2 years ago

“Noel Leeming - Pukekohe On 28/07/2021 we went to purchase a fridge. We were helped by a salesman named Hardip K. Hardip told us at time of purchase that we could Expect a call regarding delivery in the next few days, with delivery being made within 5-7 days from date of purchase. We have not heard back from anyone regarding the delivery of our fridge. We reached out to customer service two weeks after purchase and spoke to a lady named Grace who told us there was no stock of the fridge and that Hardip should have called us to inform us. We told her that no one had been in touch and Grace informed us that she had contacted Hardip and told him to contact us. This did not happen. Grace also informed us that we would have to wait till at least 16/08/2021 as there was no stock. Which was not once mentioned at time of purchase and there was no sticker indicating any stock shortage. Hardip did not contact us. We went to the Noel Leeming store on Monday 16 August, we made the purchase with, and spoke to Jason, who told us Hardip was not in the store that day and that he would get Hardip to contact urgently given how upset we have been with the lack of contact and shocking customer Service. Hardip did not contact us. Today is 17 August, we went into the store to speak to Hardip. Hardip spoke to us, and after we asked if he had received our message, he said he had received the message, yet even though he had been told to contact us urgently, he made no effort to. Instead he said he had tried to get in touch with Samsung. He seemed utterly disinterested in the fact that he had not come back to us at all regarding our order. In fact, he seemed totally disinterested in the fact that we hadn’t received the fridge at all. When we asked why no one had been in touch with us, he ignored that question entirely. We have told Hardip that if we do not get our fridge tomorrow we will be canceling the purchase and demanding a full refund. To say we are shocked with this disgusting service, it an understatement. Not only have we been without a fridge for nearly a month now, we have been landed with a salesman who dropped us as soon as he had made a sale.”

Posted 2 years ago

“Absolutely disappointed bought a brand new phone takes over 7.5 hours to charge sent away to say it has impact damage and 2nd hand repairs, owned the phone for less than 48 hours now writing to head office awaiting reply if nothing off to fair go and commerce commission!!!”

Posted 2 years ago

“I bought a smart phone from Noel Leeming, it costed $2299, its less then a year the screen went black. Since I live in overseas it cerated a hassle for me to drive far twice to Samsung store here but they asked me to pay a big amount, though the phone is under warranty. I had to contact back NZ team, and send phone to someone there to take it to the store for assessment. They charge higher price for phones, product not reliable and put back all postage cost to customer on top of price. I won't have a phone to use and can't retrieve my data. Its very upsetting and frustrating, worst experience ever. I asked for my refund because if they fix the phone no guarantee how long will it last. If it goes wrong again, I will have to pay the return postage cost. Which means the smart phone will be around $3K calculating all the costs. I wasted so much of my time and money. I asked for my full refund but they don't guarantee, Noel Leeming just want to put all the cost to customers regardless charging higher price. I don't recommend to anyone.”

Posted 2 years ago

“Still waiting on my refund. After a number of calls and emails this issue has not been resolved. Worst customer experience ever. Highly NOT recommend dealing with this store. Rip you off then offer lip service with a smile. If this issue is not resolved by tomorrow I will be writing to the Commerce Commission”

Posted 2 years ago

“Pathetic after sales service. Complained over a month ago about issue with oven. Haven't heard back. Just disgusting.”

Posted 2 years ago

“Been waiting 4.5 months for them to order me a fridge and all I get is excuses for it not arriving when it is sitting in Auckland and staff not doing anything to sort the problem out”

Posted 2 years ago

“i worked at the defunct bond and bond now noel leeming. I was bullied by a senior indian sales person PP at Lower Hutt for three years along with the Manager JW who drove me to the point of suicide. This same company has being helping youth line but didn't mention me to them through sponsership. Total hypocrisy. The Manager would put through a fake charge account on Sunday to get his weekly bonus if close to target using PP or a student then credit it under his managers card committing fraud.”

Posted 3 years ago

“I was looking for a TV to get TVNZ ON DEMAND at noel leaming and I specificly asked if it could get it and the salesman said it would ,little did I know he was telling me blatent lies the TV can't get it at all, going back to noel leaming was not very helpfull at all they are not prepared to accept that it was sold to me under false pretences , apart from the consumers garantee act I am not sure what I can do apart from charging them with fraud”

Posted 3 years ago

“Text support is rubbish. Do not waste your money”

Posted 3 years ago

“Worst retail experience of my life. Told a bunch of lies by customer services. Only helpful information was from Swikar at Whangarei shop. Very knowlegable and helpful person. Took weeks to get a fridge we ordered online and was told we would have in a week. I wonder how a business can survive on such poor communication and service. Never again.”

Posted 3 years ago

“Purchased a fridge after price matching to a retailer that had stock ready to deliver - big mistake. Salesman Joseph S at the Dunedin store told us he checked and NL had stock in Auckland d and with manufacturer so could deliver in 2-4 days. 3 weeks later after no delivery the store tells us they have no stock in the country - meaning the salesman outright lied to us. Super unhappy at being lied to - we may have still bought locally knowing there will be a delay, but the rest of our kitchen reno budget will not be going to NL I am afraid. You may have sneakily locked the sale of a fridge but just lost 10's of thousands in future purchasing.”

Posted 3 years ago

“Wouldn’t give any stars if I had a choice. Wanted to purchase a $500 tv and they wanted to charge me a $130 set up fee and $50 to take the old tv away. What a rip off. Rude staff, won’t be shopping here again. Plenty of other retailers around.”

Posted 3 years ago

“Bought a Navman GPS with a built in dashcam, It was faulty, Noel leeming refused to do anything saying the GPS was fine, Navman has also refused to do anything, I may as well have just burnt $250, Mind you this is not the first time I have been stung by NL I bought a $900 video camera a few years back and when it died a few months later NL again refused to do anything, It got quite heated in which Canon NZ got involved and gave me a new camera valued at half the price to shut me up, Noel Leeming You Suck arse.”

Posted 3 years ago

“Still waiting for $ 2000.00 worth of goods I paid for 2.5 weeks ago”

Posted 3 years ago

“First, it was a long wait just to get a sales person to assist me. I'd already decided which smartphone I wanted. The sales person was polite but tried to get me to pay for "extras" I did NOT want or need, like a warranty and set-up fee. The sales person claimed that the Consumer Guarantees Act doesn't cover phone batteries "because they are consumables". (This is just not true.) I also wanted a screen protector and the sales person told me I should pay an extra $10 for a staff member to fit the screen protector because, if I did it, I would probably damage the phone. It was so insulting that I told the sales person not to insult me (response, "I'm sorry if it seems that way"!) and walked out without buying anything. I am not going near Noel Leeming again. Not an isolated experience - another sales person had told me the set-up fee for a smartphone was $100 - but it's actually $49.99!”

Posted 3 years ago

“Too many to enumerate - firstly my C/Card was not accepted - never failed b4. Third try and help from bank got that done. Then no delivery date given - after 14 days but phoned (don't!) to eventually get delivery company which has no tracking system. Rang delivery company - coming today (120k's) new TV - Sadly I had paid for a dishwasher - my TV! was arriving today until I told them and N L (useless) I bought a d/washer. No tracking system with this freight company (based in China) - what's wrong with NZ freighters - had I not made that enquire I would be receiving a new TV sometime today - just absolute inefficiency, incompetence and vague online help. NEVER AGAIN! Yeah and I will happily put my name not like most cowards writing here!”

Posted 3 years ago

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Noel Leeming is rated 1.6 based on 154 reviews