Noel Leeming Reviews

Name: Noel Leeming
Rating: 1.62

1.6 Rating 157 Reviews

15 %

of reviewers recommend Noel Leeming

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1.6

Based on 157 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Noel Leeming 1 star review on 22nd April 2023

Anonymous

Noel Leeming 5 star review on 16th November 2022

Pottz

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just rubbish service” in Wellington city ( touy street) Very bad service and very bad customer service!”

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Posted 4 years ago

“Just rubbish service””

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Posted 4 years ago

“I had a very unpleasant experience with your Apple device repair agent . Two weeks ago my iPhone 7 I paid $699 for 3 months ago stopped charging. No problem so I thought as I keep it in protective case & I’ve never dropped it or got it wet . 10 days later I get told the charging port has corrosion & will cost $599 to replace the charging port that any other phone repair company will do for as much as $80 & bear in mind you only retail i7 for $549 now so its ludicrous to spend $599 on a $549 phone . I get charged $40 to hear this rubbish & then to find there is nothing wrong with charging port & just putting new battery in has ended all this grief . I still havnt received my $40 back so now I will seek other ways to get it back like selling this story to the media & your competition has showed interest by wanting to look at my phone that was written off by your Apple Apple agent . The blurry pic is what they say my charging port looked like & the clearer one is phone in question.. you can decide”

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Posted 4 years ago

“Just rubbish service”

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Posted 4 years ago

“Went to lincoln road henderson Auckland branch to buy a TV , JB hifi had same model and $50.00 cheaper i asked sales person if he can match the price he said i can go and buy from there wowww So i did and i got free delivery too , Noel Lemming was my local store that's why i went there but i'd rather drive a bit further and get better service .”

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Posted 4 years ago

“I made an order online and used zip to pay. I received confirmation from Zip of order, nothing from Noel leeming. After several emails, two store visits (staff at Hornby were exceptionally helpful) and 3 phone calls(One lady I dealt with was just rude and not very helpful) over a period of 1 week, it seems they could not find my order to honor, but could find it to cancel. I will not buy online from Noel Leeming again and will make sure friends and family are aware.”

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Posted 4 years ago

“Whenever I buy a product there is always a delay in deliver, staff give a date but have to wait for weeks to get items delivered. My last purchase from this store.”

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Posted 4 years ago

“Terrible customer service. I wish I could give zero stars. Purchased an item, which did not do what the sales person assured me it would. Returned it and paid more for another, which also didn't deliver on what was promised. Have spent two weeks trying to get a response out of the customer service address. Keep getting automatic responses advising they will respond in 24 to 48 hours but nothing. It seems they are happy to take your money, but then dont want anything more to do with you. I will never shop at Noel Leemings again. Very poor service in store and very poor from their 'Customer Care' centre.”

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Posted 4 years ago

“Promotional price not honoured online when available instore. Rude customer service team.”

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Posted 4 years ago

“The staff are always so rude. They are either trying to suck you into predatory extra charges or they are insulting you to your face. They have no stock that they promise onlline won't honour loyalty programmes and just treat customers like garbage.”

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Posted 4 years ago

“Had to get a mobile phone at Noel Leeming Lower Hutt from an insurance claim. They did not have any in stock (even though they were widely advertised) and it would take 3 days to get one from somewhere else! So I upgraded to another phone which they did have. They then said they would order in the screen protector and case because they didn't have any of those in stock and they would text the next morning. No text. Went in and found they had actually ordered in the wrong size case so would need to order another as none in stock!! Another 3 days. I ended up going to JB HIfi and buying them that day. No stock, poor service. Do not recommend.”

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Posted 4 years ago

“We bought two Russel Hobs Kitchen items via Flybuys . Both had excessive price tickets on them instore , after we did the deal we had a squizz on the website . HELLO 2/3 cheaper on the web page . So we blew hundreds of Flybuys on these two items . Then the fun began . Toaster didnt work properly , back and got a new one , Then , new toaster doesnt work properly ......... Its going back again today . My suggestion . Double check online , what your getting when cashing in your flybuys , and ......... generally DONT BUY ANY SH## from Noel Leemings , more than likely it will be cheaply made in China with no quality check .”

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Posted 4 years ago

“I bought a Samsung washing machine from NL palmerston. During the time of purchase a Samsung cash back promotion was going on. As per the deal with the sales person named Goldy. Said we will received a $250 cash back from Samsung upon redemption. I did the claim online and Samsung customer service told me they have runn out off preezy card so it took the three months to send me my claim which was only $150. Later when I contacted NL manager told me I have taken a long time to redeem my claim and there was no promotion it was for some other model which if I bought. I was also told that I was lucky to get something back. NOEL LEEMING I am very disappointed with how this sales person manipulated into this purchase and Samsung denying that there was no such a promotion.”

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Posted 5 years ago

“One star is a generous evaluation. I paid cash for a washing machine. It was faulty and had to be repaired, then replaced. NL are still trying to bill me for the repair, even though the machine was under warranty. Disgraceful.”

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Posted 5 years ago

“Noel leeming staff don't consider about customers concerns at all. I went to levin branch to get my mobile repaired and mentioned them not to erase my mobile data as i got very important data into it. They said it's alright your data will not be erased but at the end of the day when i went to pick my mobile up again i saw mobile was fully wiped up and instead of accepting their mistake they were making excuses 😠😡 f****. I don't wanna deal with noel leeming anymore. very Bad service.”

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Posted 5 years ago

“Very unreliable, got a new MacBook and since there were none left they gave me one that used to be on display. They told me they’d reset the device and it was brand new. Got home and charged it then turned it on and up came the Noel leeming username and password. I called them and they just said to google how to fix the problem and said good bye. Well for the last 7 hours I’ve been trying to f*** around with it resetting it and trying to change stuff and I still haven’t completely done it. Also the customer service is pretty poor. Definitely recommend not going to Noel Leeming and I’ll be back tomorrow for a refund.”

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Posted 5 years ago

“Noel Leeming are great when you are spending but as soon as you have a product fault they don't want to know you. Have had to contact consumer rights twice now and 5 weeks later I still have a $3000 Samsung washing machine that doesn't work. I've a household of 6 including a baby and there has been no offer of a loaner washing machine or any help what so ever. Have the same issue with a Samsung microwave I've bought from them. Am going to take them to the tribunal now. Guess Harvey Norman will get all my money in the future. Do not shop at Noel Leeming!”

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Posted 5 years ago

“Queen St branch. All standing around talking or looking vacant. 10 minutes looking at products - only 1 person came up to me. Asked for help for something - most unfriendly. Survive 2019? Quite possibly not ..... & then they'll bemoan economic climate :-/”

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Posted 5 years ago

“Contact system is disgusting. No sign of respect to costumers!!”

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Posted 5 years ago

“They really good at taking your money but when it comes to costumer service and costumer support they are the worst. I had a problem with a product that i bought then when the costumer service called me they started yelling at me.”

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Posted 5 years ago

Noel Leeming is rated 1.6 based on 157 reviews