Noel Leeming Reviews

Name: Noel Leeming
Rating: 1.79

1.8 Rating 191 Reviews

19 %

of reviewers recommend Noel Leeming

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1.8

Based on 191 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Noel Leeming 1 star review on 22nd April 2023

Anonymous

Noel Leeming 5 star review on 16th November 2022

Pottz

Anonymous

Anonymous // 01/01/2019

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“After 13 days of waiting for my order to arrive for which the sent me an E receipt and taking my payment I phoned and after a 35 min wait I was told they don’t have that item in stock so I am getting a refund, How long I have to wait for it who knows.”

Helpful Report

Posted 5 years ago

“WARNING: As an essential item during Covid 19, Noel Leeming are basically still selling fridges (in our case Samsung 318 Litre Fridge Freezer) online and are still taking your money (as I have just tried to buy one on the 15-04-2020 again online takes you to the checkout and no problems of stock-outs mentioned) for a product they do not have or at this point cannot get from their suppliers or guarantee it can be got or mention that they do not have it, is that legal? It took me an hour to get through to the helpline (BTW don't believe the message saying it will take between 10 to 15 mins ... that is just plain wrong it took me 58 mins of waiting ... when you get through they will fob you off with supposed to check stock availability and call you back but heard nothing as yet ... should only take about 20 mins to find this out where are they going to call the supplier .... China or somewhere outside NZ). After I bought the fridge I got an email about a week ago just mentioning busy delivery but no mention that it is a stock-out. This will be my last time dealing with them online (or even at store) as I have had a bad experience in delivery before the lock-down also due to inadequately trained personnel installing items causing damage. What a shame ... prepare for major disappointment ... they do not seem to care about the customer ... if this is their customer experience then maybe it can't be long before they head the way of a now defunct fast-food company. To others I suggest as a consumer show your sustain for such treatment and leave feedback for others.”

Helpful Report

Posted 5 years ago

“Worse online service i have ever experienced. Twice used and twice they failed to deliver and waiting up to 1 month to get a refund. 1st time i bought a RC helicopter for xmas 2019. I didn't arrive. They had sold out even though the ad said it was in stock, and took payment. After many requests for my refund was told it hsd to go through Australia and they were on holiday. It took 5 weeks to get my refund. No apology. Now this time i bought a printer and paper to have something to do during lockdown. The ad said order within 4 hours and guaranteed delivery within 48 hrs. Again they took payment. Sent email saying order was packed. Sent another email saying it was with the courier. It never arrived. I asked for track and trace number and was given a B/S (false) tracking number. 5 days later they admitted it never left the store and did i want a refund? Yes i replied. I am still waiting for the refund. 18 days now and still no sign of a refund. I would seriously urge people to be warned that the 2 times i have used the online shooping i have had 100% poor service. Lied to. And when i gets to difficult they bury their heads in the sand and ignore you. I am down $217:00 and wondering if I will ever get my money back”

Helpful Report

Posted 5 years ago

“Just rubbish service” in Wellington city ( touy street) Very bad service and very bad customer service!”

Helpful Report

Posted 5 years ago

“Just rubbish service””

Helpful Report

Posted 5 years ago

“I had a very unpleasant experience with your Apple device repair agent . Two weeks ago my iPhone 7 I paid $699 for 3 months ago stopped charging. No problem so I thought as I keep it in protective case & I’ve never dropped it or got it wet . 10 days later I get told the charging port has corrosion & will cost $599 to replace the charging port that any other phone repair company will do for as much as $80 & bear in mind you only retail i7 for $549 now so its ludicrous to spend $599 on a $549 phone . I get charged $40 to hear this rubbish & then to find there is nothing wrong with charging port & just putting new battery in has ended all this grief . I still havnt received my $40 back so now I will seek other ways to get it back like selling this story to the media & your competition has showed interest by wanting to look at my phone that was written off by your Apple Apple agent . The blurry pic is what they say my charging port looked like & the clearer one is phone in question.. you can decide”

Helpful Report

Posted 5 years ago

“Brought the byod device online quick service well packaged .. my free item was not in the package so I let them know and they put it on the next courier the next day happy and easy to communicate with.”

Helpful Report

Posted 5 years ago

“Just rubbish service”

Helpful Report

Posted 5 years ago

“Went to lincoln road henderson Auckland branch to buy a TV , JB hifi had same model and $50.00 cheaper i asked sales person if he can match the price he said i can go and buy from there wowww So i did and i got free delivery too , Noel Lemming was my local store that's why i went there but i'd rather drive a bit further and get better service .”

Helpful Report

Posted 5 years ago

“I made an order online and used zip to pay. I received confirmation from Zip of order, nothing from Noel leeming. After several emails, two store visits (staff at Hornby were exceptionally helpful) and 3 phone calls(One lady I dealt with was just rude and not very helpful) over a period of 1 week, it seems they could not find my order to honor, but could find it to cancel. I will not buy online from Noel Leeming again and will make sure friends and family are aware.”

Helpful Report

Posted 5 years ago

“Christopher at the Wellington CBD Branch of Noel Leeming assisted us in our purchase of a fridge freezer. Service with a snile. He was knowlegable, thoughtful and lustened to our requirements. He went the extra mile with service. A great staff member. Thank you.”

Helpful Report

Posted 5 years ago

“Whenever I buy a product there is always a delay in deliver, staff give a date but have to wait for weeks to get items delivered. My last purchase from this store.”

Helpful Report

Posted 5 years ago

“I bought from them water filter cooler, but when I want only filter they were a able to help me. Also the customer services is too bad especially Te Rapa branch Naji Thank”

Helpful Report

Posted 5 years ago

“Terrible customer service. I wish I could give zero stars. Purchased an item, which did not do what the sales person assured me it would. Returned it and paid more for another, which also didn't deliver on what was promised. Have spent two weeks trying to get a response out of the customer service address. Keep getting automatic responses advising they will respond in 24 to 48 hours but nothing. It seems they are happy to take your money, but then dont want anything more to do with you. I will never shop at Noel Leemings again. Very poor service in store and very poor from their 'Customer Care' centre.”

Helpful Report

Posted 5 years ago

“Promotional price not honoured online when available instore. Rude customer service team.”

Helpful Report

Posted 5 years ago

“Bought a new 65 inch Panasonic TV. Could not be happier with the professional service of the floor staff (Damian) and even the delivery guys, who did far more than we needed to have done. Price was exemplary and after doing a lot of homework on line, settled on NL in Taupo. As with all purchases, do your homework, stop bitching about things you have no control over, communicate thoroughly with the staff that matter, so that everyone comes our smelling like roses. Good work Noel Leming”

Helpful Report

Posted 5 years ago

“The staff are always so rude. They are either trying to suck you into predatory extra charges or they are insulting you to your face. They have no stock that they promise onlline won't honour loyalty programmes and just treat customers like garbage.”

Helpful Report

Posted 5 years ago

“Had to get a mobile phone at Noel Leeming Lower Hutt from an insurance claim. They did not have any in stock (even though they were widely advertised) and it would take 3 days to get one from somewhere else! So I upgraded to another phone which they did have. They then said they would order in the screen protector and case because they didn't have any of those in stock and they would text the next morning. No text. Went in and found they had actually ordered in the wrong size case so would need to order another as none in stock!! Another 3 days. I ended up going to JB HIfi and buying them that day. No stock, poor service. Do not recommend.”

Helpful Report

Posted 6 years ago

“We bought two Russel Hobs Kitchen items via Flybuys . Both had excessive price tickets on them instore , after we did the deal we had a squizz on the website . HELLO 2/3 cheaper on the web page . So we blew hundreds of Flybuys on these two items . Then the fun began . Toaster didnt work properly , back and got a new one , Then , new toaster doesnt work properly ......... Its going back again today . My suggestion . Double check online , what your getting when cashing in your flybuys , and ......... generally DONT BUY ANY SH## from Noel Leemings , more than likely it will be cheaply made in China with no quality check .”

Helpful Report

Posted 6 years ago

“I bought a Samsung washing machine from NL palmerston. During the time of purchase a Samsung cash back promotion was going on. As per the deal with the sales person named Goldy. Said we will received a $250 cash back from Samsung upon redemption. I did the claim online and Samsung customer service told me they have runn out off preezy card so it took the three months to send me my claim which was only $150. Later when I contacted NL manager told me I have taken a long time to redeem my claim and there was no promotion it was for some other model which if I bought. I was also told that I was lucky to get something back. NOEL LEEMING I am very disappointed with how this sales person manipulated into this purchase and Samsung denying that there was no such a promotion.”

Helpful Report

Posted 6 years ago

Noel Leeming is rated 1.8 based on 191 reviews