Noel Leeming Reviews

1.8 Rating 200 Reviews

19 %

of reviewers recommend Noel Leeming

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1.8

Based on 200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Noel Leeming 1 star review on 22nd April 2023

Anonymous

Noel Leeming 5 star review on 16th November 2022

Pottz

Anonymous

Anonymous // 01/01/2019

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“Ordered a printer, waited for it for 10 days, then after contacting them to ask where my printer was, they said they no longer stocked it, they offered a replacement, I accepted, nope, they no longer stock that one either....day 18, I’ve asked for a refund numerous times but they really trying to,push another printer onto me, which I am refusing as I just want my money back Completely useless.”

Helpful Report

Posted 6 years ago

“Very poor customer service and inventory of stock. I went in to buy a Kindle 32G, since the inventory list clearly stated that 1 item was in stock at this particular branch. The inititial service from the first salesperson was good and he was quite helpful. However, when I waited for the first salesperson to come to me (for 15 minutes), a second salesperson approached me to ask whether I have been assisted. I said yes, and then said I was still waiting for the requested item. He followed up with the first salesperson, and said the inventory was not up to date and they could order the item from another store. This is where things started to become really unpleasant - the second salesperson said he could order it for me, but insisted on immediate payment and added that he cannot guarantee that I will receive the item. The more I tried to tell him I will pay for the item when I have it in my hands, the more he insisted that I pay now, and kept talking over me and not giving me time or the opportunity to speak. I think it is very poor customer service to try and bully someone into paying for something that is not even in stock, and then to add that he cannot guarantee that the item will be received. I will definitely not return to this store again.”

Helpful Report

Posted 6 years ago

“Several times I visited the store in Whangarei and never been able to talk to a representative not matter how long I waited. Every time I found what I was looking for (cell phone, HD, fitness bracelet) elsewhere.”

Helpful Report

Posted 6 years ago

“Recently I given microwave for service, Noel Leeming confirmed as it's under warranty and accepted for factory check. Later they called me to pay 100 NZD as my product is not under warrant. In call they were very rude, pls dont buy \go to Noel Leeming for any case.”

Helpful Report

Posted 6 years ago

“Getting phone replaced under insurance - specifically told my insurance company that the replacement needed to be DUOS - dual sim, Noel Leemings said the S8 was the equivalent and I went all the way in to pick it up, went and got a blank sim to transfer my old numbers over with, charged the phone - only to find IT IS NOT DUAL SIM which I even specified to the girl at the counter when PAYING FOR THE PRODUCT it is in fact a single nano sim + an SD card slot - be aware that you will be told whatever you need to be told to sell you a product, I have written a nastygram to Noel Leemings head office and this flamingly negative review won't be altered until my situation in resolved.”

Helpful Report

Posted 6 years ago

“Ordered online to pick up. Rang to check item was available to pick up. Drove to store, no item available, never had been. Cost me half a day, petrol and parking. They were 'sorry' Utterly useless, buyer be careful!”

Helpful Report

Posted 6 years ago

“Brought a hp chrome book ( it's Rubbish) But the problem that I am most concerned about is that it won't print on my hp printer I also got from these people. I tried ringing but wow customer service was poor and no supervisor was available. The woman transferred me to someone else and after 14 minutes I was cut off. My advise shop somewhere else.”

Helpful Report

Posted 7 years ago

“St Luke’s Branch. I went to 2degrees to update my plan to take advantage of new phone offer. which included a TV. They didn’t have the phone in stock that I wanted and suggested I went to Noel Leeming where I could get the same offered deal. The salesperson I dealt with at Noel Leeming was appalling. I have not encountered this type of blatant dishonesty in a retail setting before. He also showed remarkable apathy throughout the process. When it came to organising the sale with the paperwork he became aware I was an existing 2degrees customer. He said the deal did not apply for me, as an existing customer. It was only for new customers. I explained 2degrees had not told me this. He replied that he was “100% about this. Ring 2degrees and cancel my plan. tell them you are going on to prepay”. He reminded me of phone number, and while waiting for the call to be answered I said I would tell them I just wanted to update my plan. He replied “ No, don’t do that. Just tell them you are cancelling to go on prepay.” I asked him if he wanted me to lie, he kind of smirked. At this stage I walked out. I may be fast approaching retirement age mate and may not be the smartest cookie in the jar but I can still pick up on unethical behaviour when it jumps out at me. Won’t be back. 2degrees sorted it. Upgraded the plan straight away.”

Helpful Report

Posted 7 years ago

“Hi, I just wanted to say thanks to Dylan at the Rangiora store today who spent a long time problem solving with me, to find out why we couldn't get music on my son's phone using a google play card we purchased at the store. He was patient, helpful and easy to talk to. It was the best tech support I have had. Thanks Dylan.”

Helpful Report

Posted 7 years ago

“Disclosure of important information for a warranty were not disclosed, every time I called I was hung up on by staff, and no attempt at solving the problem was made on Noel Leemings part. Highly do not recommend dealing with this retailer!”

Helpful Report

Posted 7 years ago

“Riccarton Noel Leemings have always been knowledgeable and very helpful with us and honest about their products. Tom is great and not pushy and has good knowledge. The Palms is a good store as well. Have had good bargains with “Price Promise”, and they are happy to give it. Happy to purchase from them.”

Helpful Report

Posted 7 years ago

“I think my real problem with Noel Leeming that for an electronics/technology store, their product range in some product lines is generally poor. I went to buy a (SD) card reader and they had 1 brand/type only and it did not have a slot for a Memory stick I had. I said your range is pretty limited and the sales guy said he thought it was pretty good. For a technology store, I expect a lot more including a lot more choice. This seems to be an issue with choice with Noel Leeming. Pretty poor really for a retail chain that thinks they are no. 1 in New Zealand”

Helpful Report

Posted 7 years ago

“I bought a Lenovo Ideapad laptop from Noel Leeming Wanganui. This would have to be quite honestly the worst computer product I have ever bought. I have returned the Laptop on 5 separate occasions without any satisfactory outcome. Several solutions have been mentioned by myself but the staff do not want to know. The issue is the laptop does not connect to the internet or on very rare occasions. There is nothing wrong with my server as been suggested as my tablet and phone work fine. There is obviously something wrong with this product and Noel Leeming do not wish to stand by their products or so it seems. I will never purchase anything from Noel Leeming's again. At least their competitors will exchange or endeavour to sort out a customers querie. Very, very bad practice.”

Helpful Report

Posted 7 years ago

“Do not buy IT product and then expect staff to assist you with the most basic help. They demand a fee of $49 outrageous!”

Helpful Report

Posted 7 years ago

“Awful customer service. They couldn't give me proper information on the delay, and what would be done about my one month old laptop. End of the day, I have lost a lot of time, my datas, with nobody on site to explain me things.”

Helpful Report

Posted 7 years ago

“Amy was so pleasant and helpful at customer service desk, George St Dunedin. She explained how to resolve my problem very simply and I was able to follow her advice when I got back to my computer. She is a star and worthy of company recognition. Thank you.”

Helpful Report

Posted 7 years ago

“They sold me a secondhand product as new The product is faulty”

Helpful Report

Posted 7 years ago

“This is the world’s worst customer service firm overall. You want to get the goods you bought which takes weeks to arrive. The worst of all is that the CEO of the Company, Tim Edwards doesn’t care about the service. Don’t ever buy anything from here. This company is a total disgrace to New Zealanders.”

Helpful Report

Posted 8 years ago

“Purchased item online for store collection, only to find the same day that the item was cheaper in-store when collected. The salesperson advised that I should contact NL customer support for the difference refunded; I was gobsmacked that they would not answer to my enquiry, and when I did get through to them they were not at all willing to help and I felt were actually rude! I did obtain a refund from the store contrary to their initial advice but the overall customer experience was dreadful, and I would not risk buying online from NL again. A stark contrast to my usual online shopping experiences, where retailers value its customers.”

Helpful Report

Posted 8 years ago

“Good price and customer service”

Helpful Report

Posted 8 years ago

Noel Leeming is rated 1.8 based on 200 reviews