Nolae Reviews

Name: Nolae
Address: Lise-Meitner-Stra, Berlin
Rating: 4.74

4.7 Rating 1,558 Reviews

94 %

of reviewers recommend Nolae

4.7

Based on 1,558 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

About Nolae:

Nolae is Europe´s #1, with the mission to make K-Pop products easily accessible for European fans. We offer a huge range of products including albums, lightsticks, season's greetings, plushies and many more.

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Nolae 5 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was perfect, I’ve bought things from you multiple times but I want to tell you that DHL do a very bad service, is the second time that the courier leave the package at a service point telling I was not at home, but I was literally in front of my door, he didn’t even try to come! All others couriers come to my house so I don’t understand why DHL do this thing, I pay for the shipping at home.”

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Posted 6 months ago

“Everything was packaged well, and has arrived safely!”

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Posted 6 months ago

“The products arrive quickly unless it is a pre-ordered product. That is understandable. All the products I have ordered so far have been intact and correct. If I have had any questions, the answer has come quickly. In my case, everything has worked very well. Keep up the good work.”

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Posted 6 months ago

“Sehr schneller Versand, top Ware.👍🏼”

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Posted 6 months ago

“Usually Nolae is amazing but this time around I had some issues with one of the albums. There was some visible damage and I wasn’t super happy with it.”

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Posted 6 months ago

Hi~ Thank you for your honest feedback. We are really sorry for the damage. :( Please contact us at info@nolae.de, and maybe we can find a solution together. :) Best regards, Nolae

Posted 6 months ago

“They are so fast, i like that my order was shipped immediately after i ordered it!”

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Posted 6 months ago

“it’s so pretty! but it didn’t arrived really fast, but that’s ok!”

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Posted 6 months ago

“Perfect and wonderful.”

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Posted 6 months ago

“The site is very good with lots of merchandise which sometimes is hard to find on other sites, the people who answer the email are very friendly and supporting, but sometimes the order can have big delays and that's kinda sad:( but there always are reasons for those delays so it's totally fine!!”

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Posted 6 months ago

“I haven't received anything yet . My order was 15 June 2025.”

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Posted 6 months ago

Hi~ Thank you for your honest feedback. We are really sorry for the long wait. We shipped your order on the 5th of July, and according to the tracking status, it has been delivered. Unfortunately, after handing the package over to the delivery company, we have zero control over the handling of the delivery. If you still have any problems, please contact us at info@nolae.de. :) Best Regards, Nolae

Posted 6 months ago

“Thank you, as usual fast shipping an perfect packing. All went well very happy with our purchase”

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Posted 6 months ago

“Nolae was very fast with the order and I am very pleased with the way it was packaged. The album came in perfect condition”

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Posted 6 months ago

“Very Good ! Thank you”

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Posted 6 months ago

“I ordered a stray kids lightstick. It came neatly packaged, undamaged and it was here quicker than the website stated! Overall i'm very satisfied!”

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Posted 6 months ago

“Terrible. Waited 2 months for something that was allegedly in stock. Then had to seek out an update regarding my order. 0/10 will not be buying from again.”

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Posted 6 months ago

Hi~ Thank you for your honest feedback. We are really sorry for the disappointing experience. Due to current customs issues, we have unforeseen slight delays. We did our best to ship out your order immediately after finally receiving the products of your order, but we understand that the experience was far from perfect. We always strive to improve our service and appreciate your honest review. If you ever give us another chance, we hope to convince you next time! If you still have any problems or questions, please contact us at info@nolae.de. Best regards, Noale

Posted 6 months ago

“Everything's perfect but I still think the prices are too high :/”

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Posted 6 months ago

“Molto soddisfatta sia dei prodotti acquistati, sia del tempo di spedizione. Anche in futuro comprerò articoli con Nolae”

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Posted 6 months ago

“Immediate and fast service”

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Posted 6 months ago

“What can I say? I order for me and my child and the stuff is brilliant. We always look forward to the photocards. The service is at its best.”

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Posted 6 months ago

“Never had any issues with them, and I’ve ordered a few times from them. Only thing is that they dont always have everything and it takes a while to arrive😢. Still a really nice shop”

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Posted 6 months ago

Nolae is rated 4.7 based on 1,558 reviews