Nolae Reviews

Name: Nolae
Address: Lise-Meitner-Stra, Berlin
Rating: 4.74

4.7 Rating 1,559 Reviews

94 %

of reviewers recommend Nolae

4.7

Based on 1,559 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

About Nolae:

Nolae is Europe´s #1, with the mission to make K-Pop products easily accessible for European fans. We offer a huge range of products including albums, lightsticks, season's greetings, plushies and many more.

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Nolae 5 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

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“I preordered the product. After I received the notification my delivery had been shipped, it came within a few days. Everything was perfectly fine, the package wasn't damaged, the product was well protected.”

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Posted 6 months ago

“the album came dented but otherwise all good.”

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Posted 6 months ago

Hi~ Thank you for your honest review. We are really sorry for the damage of your album. :( You are welcome to contact us at info@nolae.de. Maybe we can find a solution together. :) Best Regards, Nolae

Posted 6 months ago

“I've ordered with Nolae multiple times now and I've never had any issues. Their packaging is cute and secure, shipping is fast (once pre-order items are available), the merch is always in perfect shape.”

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Posted 6 months ago

“In my opinion, Nolae is a very trustworthy online shop. I actually enjoy buying albums ther because I know that they’ll arrive in the best quality.”

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Posted 6 months ago

“The packaging was good and very cute. I loved the Nolae tape. Everything came in good condition, though one of the albums had a bump, but it most likely came during the delivery and it isn't really noticeable which is good. I would recommend!”

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Posted 6 months ago

“The payment process went flawlessly, and I really appreciated the regular email updates—that was great. The package arrived exactly as scheduled and in excellent condition. Everything was securely packed. Honestly, this service deserves more than 5 stars. From now on, I will definitely shop only on Nolae :)”

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Posted 6 months ago

“I’m completely satisfied with my order, and i’d like to sincerely thank nolae for replying to my email and solving my problem!”

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Posted 6 months ago

“It's absolutely reliable and the prices are very good. My main kpop store out of every store that exists, online or not. Absolutely recommend!”

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Posted 6 months ago

“Everything perfect! Delivery as announced. I'm very satisfied.”

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Posted 6 months ago

“The shipment was fast and the package came to me perfectly without any problems. No damage or missing products”

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Posted 6 months ago

“Nice customer service, I recommend as a Stay ❤️”

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Posted 6 months ago

“Rapido en llegar y bien protegido, asi da gusto comprar productos internacionales.”

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Posted 6 months ago

“My order never arrived. Courier said they couldn’t find my address and that never happened to me, they didn’t even bother to call me for any information. I tried to contact both DHL and Nolae and got no answer. I have my Stray Kids concert next week and I don’t have a lighstick because it never arrived. I can’t believe I wasted almost 95€….”

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Posted 6 months ago

Hi~ Thank you for your honest review. We are really sorry for the negative experience. Unfortunately, after handing the package over to the delivery company, we have zero control over how they will handle the shipment. After contacting us, we replied within 2 business days and have provided you with solutions. According to the tracking status, you have received your package by now. We are really sorry again for the delivery problems. We will do our best to improve our service and hope to provide you with a better experience next time. If you still have any questions, please contact us at info@nolae.de. Best regards, Nolae

Posted 6 months ago

“Everything was fine. Wellness packed box.”

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Posted 6 months ago

“Nolae Is perfectttt!!”

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Posted 6 months ago

“The products were really good! I loved the cute stickers that come with the package! Only one thing was the delivery time, it was a bit too…long. But overall, really good! Will definitely order again!”

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Posted 6 months ago

“Grande facilité de commande. Envoi très rapide et très bien emballé. Le petit plus : un petit mot à la main.”

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Posted 6 months ago

“Hab jetzt schon so oft bestellt und es war immer Alles perfekt!! 🥰”

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Posted 6 months ago

“Good quality”

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Posted 6 months ago

“arrived really fast”

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Posted 6 months ago

Nolae is rated 4.7 based on 1,559 reviews