NordLayer Reviews

Name: NordLayer
Rating: 4.73

4.7 Rating 173 Reviews

94 %

of reviewers recommend NordLayer

Company Reviews

Questions

Metrics

4.7

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat

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Email:

support@nordlayer.com

Location:

16192 Coastal HWY
19958

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NordLayer 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple to install and operate, no funny business, and so fast that our teams don't notice they are using it.”

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Posted 4 years ago

Hello. Many thanks for the kind words – we appreciate you letting us know that you are happy with your decision!

Posted 4 years ago

“I'd an issue with billing, which was my own fault, but Darren (the support rep) simply helped to resolve the issue very quickly and politely. I asked some more detailed questions about the issue for my own understanding in the future and he was more than happy to explain everything to me. It was a really quick, simple and pleasant experience overall.”

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Posted 4 years ago

Hey. We’re thrilled to hear that our customer support team was able to resolve your issue successfully. Many thanks for the kind words!

Posted 4 years ago

“Timely responses and helpful team members when working through questions.”

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Posted 4 years ago

Hi, we're happy to hear that!

Posted 4 years ago

“The customer service in nordvpn is very fast and reliable.”

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Posted 4 years ago

Hi, thank you!

Posted 4 years ago

“It's great support”

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Posted 4 years ago

Hello, we’re really glad to hear that!

Posted 4 years ago

“Cody was my support tech and he was fantastic. He answered all of my questions quickly and accurately.”

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Posted 4 years ago

Hey there! Thank you for the kind words. We really appreciate your review and will continue to do our best to improve your experience further.

Posted 4 years ago

“Fantastic service, the Nord support representative Cody did a fantastic job helping us through a down time and gave us great guidance on how to avoid any future pitfalls.”

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Posted 4 years ago

Hi, Jae. Thank you for taking the time to let us know about your great experience! We’ll be sure to pass on the message to our customer service team.

Posted 4 years ago

“extremely quick support.”

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Posted 4 years ago

Thank you for the feedback!

Posted 4 years ago

“I had an issue with the purchasing of licenses. I contacted them through chat and within a few minutes we were able to fix the issue. Great customer service! Which is important today, because it is very often I will need to contact a company's twitter account, just to get anywhere with an issue. Highly recommend.”

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Posted 4 years ago

Hello, James. We’re really glad to hear that you had a good experience with our customer service team and we’re thrilled to have met your expectations!

Posted 4 years ago

“We were looking for an easy way to securely connect our remote workforce to our infrastructure. This is it. Awesomely quick, friendly and efficient support. Got us up and running in no time. There is no UI on Linux (console only), but that doesn't bother me.”

Helpful Report

Posted 4 years ago

Hi, Ludovic. Thank you for the positive feedback! We love to hear from our valued customers, and we’ll be sure to pass this on to the customer service team that helped you. We look forward to your continued support.

Posted 4 years ago

“Support is very helpful”

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Posted 4 years ago

Thanks a lot for the positive feedback! We’re really happy that our customer service team was able to help you.

Posted 4 years ago

“Incredible fast response times. Good questions by the support team lead to the issue getting solved without any problems.”

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Posted 4 years ago

Hey! We’re thrilled to hear that our customer support team was able to resolve your issue successfully. Many thanks for the kind words.

Posted 4 years ago

“Very friendly and professional support!”

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Posted 4 years ago

Hey there! Thank you for the kind words. We really appreciate your review and will continue to do our best to improve your experience further.

Posted 4 years ago

“Very friendly and professional support!”

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Posted 4 years ago

Hi, thank you a lot!

Posted 4 years ago

“Simple and hassle-free VPN software that works as expected. Also the customer service is very helpful: when I have had issues with my account's billing, I have received help in no time!”

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Posted 4 years ago

Hello, Antti! Thanks for taking the time to share your experience with us — it's much appreciated! Thank you for helping us keep businesses around the world safe.

Posted 4 years ago

“The customer service was really fast. I had an issue with my account activation so I contacted their support team. They resolved it in less than an hour.”

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Posted 4 years ago

Hi! We're happy our customer support team resolved your issue successfully. We'll be sure to let them know the good news too. Thanks for the feedback — we really appreciate you getting in touch and for letting us know we met your expectations.

Posted 4 years ago

“Support is super helpful for getting us up and running. I had a billing issue, and the support specialist got right to the point, fixed the issue, and let me go on my way without a bunch of yada-yada. I'm glad to be working with NordVPN for both my home and my business.”

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Posted 4 years ago

Hi, Martin! We're very happy our customer support team resolved your query successfully. We'll be sure to let them know the good news too. Thanks for the feedback — we really appreciate you getting in touch and for letting us know we met your expectations.

Posted 4 years ago

“Awesome customer support that did everything I asked for and more. Responsive chat that helped me get set up!”

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Posted 4 years ago

Hi, Morten! We're very happy our customer support team resolved your query successfully. Thanks for the feedback — we really appreciate you getting in touch.

Posted 4 years ago

“The service has been good. Pricier than trying to set up something yourself of course, but we went with NordVPN teams because we wanted support. Today we got it- we talked to chat support, they responded immediately, and fixed our issue right away. Very happy with the level of support.”

Helpful Report

Posted 4 years ago

Hi Van! Thanks for the feedback — we really appreciate you getting in touch and for letting us know we met your expectations.

Posted 4 years ago

“Have been using NordVPNTeams for a couple of years. Good product. Helpline (via chat in this instance) is quick and helpful. Highly recommended.”

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Posted 4 years ago

Hello, Damian! Thanks for taking the time to leave feedback. It’s greatly appreciated! We’re glad you enjoy using our product. Thank you for helping us keep businesses around the world safe.

Posted 4 years ago

NordLayer is rated 4.7 based on 173 reviews