Northern Gas Heating Reviews

Name: Northern Gas Heating
Address: 267 Tettenhall Road, Wolverhampton
Rating: 3.69

3.7 Rating 419 Reviews

67 %

of reviewers recommend Northern Gas Heating

3.7

Based on 419 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 083 1000

Email:

contact@northerngas.net

Location:

267 Tettenhall Road
Wolverhampton
WV6 0DE

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 6 years ago

“Polite, efficient and punctual engineers arrived to install my new boiler. They were courteous and considerate, making sure they put protectors over their boots while walking in my property. The boiler was installed with no fuss and I couldn’t be happier. Thank you.”

Helpful Report

Posted 6 years ago

Hello - that is so kind of you to take the time to add a positive review. These mean a lot to us and I should be able to find out who did your installation from your email address - thank you once again and I will ensure the installers are advised. It will make their day!

Posted 6 years ago

“I woke this morning (03/01/18) to find my new (10 mths) boiler had shut down with an error. I called Northern Gas but was unsure which option to choose as there wasn't one for maintenance so call Vallient from the number on my app. Vallient were not sure if I was covered for a call out so booked me an engineer for the following day and took a card number for 90 pounds call out. I asked them if they wanted the error code from the boiler and was told it wasn't necessary. I CALLED northern Gas again and connected with the service booking option, I spoke with a lovely young lady - Sunita who quickly confirmed that she could help me. I advised her of the situation so far and she advised that when I call in the future I should always choose option one and there will be someone to help. She asked me the error code and promptly advised that she could resolve my issue by giving me instructions over the phone, we had my boiler up and running in minutes! Fantastic. She also stated that she would cancel my appointment with Vallient and also raise a complaint as the advise from Vallient was incorrect. I received an e-mail from Sunita confirming the appointment had beed cancelled. Sunita you are an angel! No heating is bad enough but no hot water is unthinkable and you saved my day, making me a very happy lady. Many thanks. Kelly”

Helpful Report

Posted 6 years ago

“Good communication with Sales Manager, helpful and informative. The Installer was introduced to me prior to carrying out work & he surveyed the work to be done in advance. The installer arrived when promised and carried out the work to a very good standard and to the timescale originally set. He also left me with heating over night during a very cold spell which was much appreciated. Pleased with Northern Gas so far.”

Helpful Report

Posted 6 years ago

Hello and thank you for putting on such a lovely review - it is very much appreciated and we make sure all reviews go to the teams involved. Have a very happy new year.

Posted 6 years ago

“the price of the boiler the sales man was very pleasant and helpfull and the engineer who fitted the boiler was excellent”

Helpful Report

Posted 6 years ago

Hello Mr Jones - that is really kind of you to take the time to post the review - it means so much to us and I will make sure that all involved get to see your kind words. Have a GREAT new year.

Posted 6 years ago

“We are now warm. Boiler is nice and quiet and efficient. Adam worked hard and did a good job. Thanks again.”

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Posted 6 years ago

Amazing and so kind of you to have posted the great review. It is REALLY appreciated and we hope you have a fantastic new year.

Posted 6 years ago

“They supplied us with a new oil burner under the government energy scheme via E-on. The service was fast and professional from start to finish and we are no longer a freezing cold family!”

Helpful Report

Posted 6 years ago

Thank you so much for your kind words. We would love to know who you are so that we can make sure everyone who took part is also thanked.

Posted 6 years ago

“Not very often do I feel the requirement to compliment a service, however as customer I know Jessica Hewitt went above and beyond the call of duty. Jessica remained professional assertive and was direct in helping me achieve/resolve a matter/issue. This is the professionalism I expect which not only left me with smiles but extremely satisfied with the service provided. With out any hesitation/doubt should the opportunity arise to use any schemes offered by Northern Gas in the future I would consider purely down to the experience/services provided by Jessica and her Team. Finally There was a small request to Jessica, to help a potential customer who has had extreme past/present struggles. With careful thought and discussion Jessica was happy to entertain this in the new year and aim to find a solution for this customer. The characters are limiting me to continue, but id like to finish off by saying - Jessica I expect/have no doubt that you will go a propel a long way within your career. A Big Thank You. Kindest Regards Mr I Vorajee”

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Posted 6 years ago

Thank you so much - We have shown Jess your review and she is delighted. Jess is very valued in our Company and your words confirm that. Have a lovely Christmas.

Posted 6 years ago

“THIS IS A "ONE" STAR RATING 3 apointments booked for a new boiler 3 times been let down by these clowns, a complete joke,no heating in my property for over 3 months now...poor excuses for reason(strike at boiler suppliers,snow,double booked)ridiculous..im currently suffering from a disability,which isnt helpful ,now no heating over christmas,no phones call or any type of communication from them to let me know whats going on,just leave me to wait around and chase them ,say they will call back NEVER do... leave it to you to chase them now booked in AGAIN for after christmas (new year 2018) asked for manger to ring(apparently not in until midday) i bet my house he/she WONT ring.... to be let down 1 time yes ok, but now 3 times what sort of company is this mickey mouse comes to mind think twice before using these guys”

Helpful Report

Posted 6 years ago

“The installers were very good”

Helpful Report

Posted 6 years ago

“Your saving grace are your engineers. I had my installation cancelled twice and the two engineers who came to us all the way from South Wales, Ryan Jones and Mark Smith were absolutely fantastic. The boiler that had been originally quoted for would not fit so they sorted everything out! Nothing was too much trouble. Many engineers would just walk away saying they had the wrong boiler and these two lovely chaps remained for the two days and did not leave until late the second day ensuring that the heating was fully working and that I understood all the controls etc. I really cannot fault the service received from these two chaps. More organisation is required from the outset with the office though. Thank Pub to Ryan and Mark I will be warm this Christmas after 22 weeks without my boiler!”

Helpful Report

Posted 6 years ago

Thank you SO much. We will ensure the installers get sight of this as it really does mean a lot to them and we have taken on board your comments about our office and are working very hard to get this sorted as quickly as possible. Thank you for taking the time.

Posted 6 years ago

“Excellent boiler fitting very clean and tidy,very helpful nothing to much trouble. Regards Robert.”

Helpful Report

Posted 6 years ago

Hello Mr Rogers. Can I just take a couple of minutes to thank you for the kind words. We do many many installations and it is unfortunately often only those with an issue who post a review so your words are VERY much appreciated. We are working hard to change some of the internal problems in the mean time and we are extremely proud of our installers. I will make sure your review reaches them.

Posted 6 years ago

“Great installation work”

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Posted 6 years ago

Hello and a HUGE THANK YOU for the kind words. We would love to know who you are so that we can let the actual installers know?

Posted 6 years ago

“We were very happy with the professional way that the work was carried out from start to finish. Mark and Cory were very polite and wasted no time when installing our new boiler. They are a credit to your Company.”

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Posted 6 years ago

Thank you so much for the kind words - we are delighted to get great reviews and will ensure the guys know you have posted this. It will mean a lot to them and thank you.

Posted 6 years ago

“Kash who came out and gave me a quote for a new boiler was very pleasant and helpful!! The engineer syed did a very professional job he was very respectful and pleasant...”

Helpful Report

Posted 6 years ago

Hello Ms Reynolds - that is excellent to hear and we are delighted that you took the time to post the review. It means the world to us and I know Kash will be delighted. Have a very merry Christmas.

Posted 6 years ago

“They made me very happy by sending a trustworthy person named Cash. He explained everything in detail I.e.quite boiler.Everything he told me was correct a pleasure to deal with him he spent considerable time explaining everything nothing was to much trouble for him. He is an asset to your company. I cannot give him enough praise. Yours sincerely Robert. Thank you mr & mrs Rogers.”

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Posted 6 years ago

Thank you again Mr Rogers. Kash is a great guy and does such a good job. He really cares about his customers and is an asset to our Company. I will make sure he see's your comments.

Posted 6 years ago

“Best decision ever I use them as my service for the boiler fitted. Installer have been outstanding work and no problem since”

Helpful Report

Posted 6 years ago

“All staff we dealt with were all friendly. The fitter were also polite. The Worcester boiler works great. Would like to thank all involved.”

Helpful Report

Posted 6 years ago

Thank you Gary M. It is so nice for you to have taken the time to give us feedback and it is very much appreciated. We will make sure everyone that was involved with your installation are also thanked

Posted 6 years ago

“Making an appointment for a boiler service was easy the service engineer arrived on time was efficient and left no mess”

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Posted 6 years ago

Hello Raymond. THANK YOU. We are all working really hard to try and improve what we do and your feedback means the world to us.

Posted 6 years ago

“Installation of boiler was exceptional - fitters exemplary - left everything tidy”

Helpful Report

Posted 6 years ago

Mrs Rita Grace - THANK YOU. We really are working hard to improve what we do at every level and your feedback means so much. We will make sure the team that did the installation are thanked too.

Posted 6 years ago

Northern Gas Heating is rated 3.7 based on 419 reviews