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Northern Gas Heating Reviews

3.7 Rating 419 Reviews

67 %

of reviewers recommend Northern Gas Heating

Company Reviews

Product Reviews

3.7

Based on 419 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 083 1000

Email:

contact@northerngas.net

Location:

267 Tettenhall Road
Wolverhampton
WV6 0DE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service given by both Steve and Jonathon in the office. Explained all necessary details and kept me informed of installation etc and when it came down to installation. Two lovely guys turned up (Dave and Dave) as promised, they were very clean and tidy and did a great job. Completed the job within the day. Explained how things worked. Well done guys.”

Posted 6 years ago

“I am not happy with Northern Gas Heating”

Posted 6 years ago

“Lovely guy clean and tidy Easy to use remote control.”

Posted 6 years ago

Hello and thank you so much for the positive review. It is REALLY appreciated and I will make sure James - your installer - is also made aware of your kind words.

Posted 6 years ago

“They kept us Informed on when the installation of the boiler would be fitted and we're very prompt two engineers came and fitted the new boiler and explained how it all worked they had it all up and running in a day and took away the old boiler”

Posted 6 years ago

Hello Noveena, Thank you so much for taking the time to put on the review. It really does mean a lot to us at Northern Gas Heating and we will make sure that the staff involved with your installation are all told of your comments. Have a great 2018

Posted 6 years ago

“BEWARE of this company thier representative spent hours with me promising me the world then took a massive deposit and a month later no work has taken commenced and they have told me they cannot install at all and will now will take 10% of the total value of the job to cancell the contract. (1) Record if you can the conversation with thier sales representative and any phone conversation you have they misrepresent themselves and get you to sign up (2) Read the fine print, they often quote from this to counter what thier sales person said, (3) You have very little rights under thier contract and only 14 days to cancell (they spend a month arranging varoious surveys to get around this timline line) (4) do everything via email to have an additional record. I had a very bad expereince with my £4500 bolier replacement complete shambles on how they work and what they promise is not what you get and now out of pocket hundreds of pounds for a job they didnt even start !”

Posted 6 years ago

This review is factually incorrect and defamatory. Northern Gas Heating has requested the reviewer to remove this as the allegations are completely unfounded.

Posted 6 years ago

“Installation not brilliant turned up late , they forgot to cap a pipe which could have flooded the airing cupboard and caused untold damage to the ceiling if I hadnt spotted it. We took out a boiler service pan but they never showed up or phoned to cancel on days they should have come, eventually I asked for my money back, after 6 months 9 phone calls and being constantly lied to and being treated with contempt they finally paid me back my money”

Posted 6 years ago

I have reviewed all the notes for this customer and cannot find anything relating to the comments that have been made. We are investigating internally to see if there is any other knowledge as to why our customer has put this detail.

Posted 6 years ago

“they provided me with the system I needed and took the time to make sure it was right”

Posted 6 years ago

“I would recommend Northern Gas. Hard working, polite and friendly.”

Posted 6 years ago

“Friendly team who did a great job installing my boiler.”

Posted 6 years ago

“Adam and Ricardo were very helpful, friendly and informative....job was done quickly, efficiently and mess free. would recommend them to anyone. The whole process was easy and stress free thank you very much!”

Posted 6 years ago

“Our new boiler is very quiet even though it is keeping us warm this cold weather.”

Posted 6 years ago

“Although we had a delay to the installation the fitters were great. They did a lovely job and were really tidy and took a lot of time to get it right. They worked well past 8pm on the Friday evening though they had a long journey home. Very pleased”

Posted 6 years ago

“Excellent service. On the first visit the engineer made sure we had frost protection before we went on holiday. When he returned he worked until very late in the evening to ensure that our heating system was fully working, which was much appreciated during the extremely cold weather. I would recommend your firm”

Posted 6 years ago

“Fitting team were great. The customer services side was simply abysmal. I would not recommend Northern Gas on this experience alone. I repeatedly raised issues and was repeatedly told someone would call me back, no one ever did. This went on and on, into double figures. Each time I had to waste my own time on hold having to call them. I raised a formal complaint and was told I would receive a call from a manager but they didn't even bother to call me. It took the threat of cancellation to make progress. It remains a very disappointing experience in what was a stressful period of no hot water.”

Posted 6 years ago

“Really good happy. I love you 😍”

Posted 6 years ago

“Excellent, efficient installation. New boiler seems more efficient than old. Please advise when I can expect to receive details (and date) of annual service”

Posted 6 years ago

“Everything went wrong solely due to lack of communication and total lack of customer care!!!!! Very poor workmanship!”

Posted 6 years ago

“Great service”

Posted 6 years ago

“Polite, efficient and punctual engineers arrived to install my new boiler. They were courteous and considerate, making sure they put protectors over their boots while walking in my property. The boiler was installed with no fuss and I couldn’t be happier. Thank you.”

Posted 6 years ago

Hello - that is so kind of you to take the time to add a positive review. These mean a lot to us and I should be able to find out who did your installation from your email address - thank you once again and I will ensure the installers are advised. It will make their day!

Posted 6 years ago

“The salesman was a bit pushy and tried to get me to agree there and then and pay a deposit on the day. They did come out cheaper than any competitor but I soon found out why. He had promised they could get the installation done within a couple of weeks and that they wouldn't have to move the boiler (which other companies had claimed would be necessary). It took two weeks before anyone even phoned about arranging the next step and that was just a survey to determine some details for the installation. This continued for several more weeks, I phoned numerous times trying to find out what was happening usually to be told somebody would phone me back but most of the time nobody ever did. After nearly two months they told me that the boiler couldn't go where the salesman said it would and it would cost extra. When it finally got to the day of the installation, nobody showed up or phoned to explain why they hadn't. Several phone calls later and they told me that a previous job had overrun and they wouldn't be coming today (after i'd already taken the day off work to wait for them). The guys who finally turned up did a good job, they arrived about 8:30 am and didn't leave until 8pm. Apart from accidentally disconnecting the socket for my fridge (fortunately there was a spare socket that still worked next to it) they did a pretty good job and worked very hard to fix the company's catalogue of errors. After the poor service I got I really can't recommend this company to anyone and would never use them again, even if things did work out ok in the end. Although even with the higher price they were still a bit cheaper than the next best of the five quotes I obtained.”

Posted 6 years ago

We are REALLY sorry for the poor communication that you have encountered and we are currently working hard to resolve this. We have made changes in the last few weeks and this should certainly stop this happening for other customers. One of our management team will be in touch to see if we can do anything further to help close this matter for you. So sorry.

Posted 6 years ago

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Northern Gas Heating is rated 3.7 based on 419 reviews