Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received my order have already emailed it’s been over a month was supposed to arrive within 5 working days not impressed no correspondence to say item was going to be delayed please where is my item?”

Helpful Report

Posted 2 years ago

“I still haven’t received my order”

Helpful Report

Posted 2 years ago

“Awful service. Has so far taken over a month to send me my items, with no updates from them. When I chased this up with them they said my goods were on the way, yet a week later still nothing has been received and apparently they haven’t even been put in the post yet.”

Helpful Report

Posted 2 years ago

“Placed an order mid February which never arrived. Eventually they said they would cancel the order and issue a refund. Still not received my refund despite numerous emails and now not replying to emails. I see that lots of people have had similar problems. Don't deal with this company.”

Helpful Report

Posted 2 years ago

“Still have not received a refund from this company, no contact unless I made it myself, brought two bags of dog food over 6 weeks ago, told that it had been sent and tracking would be received soon, which never happened. Then told it may have been lost again nothing turned up..then I contacted again and said I wanted a refund which they said they would do and to allow 10 working days still no refund although they will probably blame the bank holidays. All round very disappointed with this company.”

Helpful Report

Posted 2 years ago

“Never got item. Took 6 weeks to get a refund”

Helpful Report

Posted 2 years ago

“Order of Arden Range Liver Paste £16.90 did not arrive and therefore cancelled and told credit card had been refunded ,.This has not appeared. Then told the product had been dispatched but nothing has appeared Not in the Dog House have ignored my last e mail informing them of this”

Helpful Report

Posted 2 years ago

“Haven't received products been 3 weeks, tried several times to get in contact and havent had any luck. Won't be using this website again.”

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Posted 2 years ago

“Promises never kept still no delivery Untrustworthy company Avoid like the plague”

Helpful Report

Posted 2 years ago

“Terrible company to deal with so far. Order made on 11th April. I’ve been told I would get a refund, then I had an email to say my order was dispatched. But still no delivery or refund almost a month later!”

Helpful Report

Posted 2 years ago

“I paid for this product 22/3/2023 and it had still not arrived 4/5/2023 (May) it was shipped over 5 business days ago poor service indeed.”

Helpful Report

Posted 2 years ago

“Absolutely appalling service, ordered a dog bed on the 13.04.23 and no tracking information as yet and we are now on the 05.05.23, i have been calling them and it goes straight to answer ohone, nobody replies to emails. I ordered this item which was almost a £100.00, they have had thier money but i have had no goods! The worst part is, i keep getting emails to review my purchase - i havent got it yet. Avoid at all costs. Im now going to be cancelling my order and going to attempt to get my money back.”

Helpful Report

Posted 2 years ago

“I placed my order on April 20th but still have not received it,resulting in having to go elsewhere to buy food.”

Helpful Report

Posted 2 years ago

“I am still waiting for delivery of dog food ordered 12 April.”

Helpful Report

Posted 2 years ago

“Order placed on 15.04.23, it says it’s been shipped but still not received! Had to place another order with another company as dog was running out of food. The order I placed with the other company several days after placing this order has arrived. Still waiting for my order. Very poor.”

Helpful Report

Posted 2 years ago

“Placed an order 2 weeks ago and still not received it!”

Helpful Report

Posted 2 years ago

“Didn't read reviews as I believed a "So Called"small family business wouldn't treat me the way it has, given up e-mailing or trying calling have now taken it up with the credit card company I payed with! DO NOT SPEND YOUR MONEY WITH THIS COMPANY!!!!!!!!!”

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Posted 2 years ago

“Didn’t receive item”

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Posted 2 years ago

“My small order took 4 weeks to be delivered”

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Posted 2 years ago

“Still awaiting delivery! Very hungry dog 😞”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews